Ipad guru for Site connectivity issue
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
I certainly wish that were true - I can see what you're saying, but that doesn't stop him from blowing up or support line because he's having issues with devices connecting.
It does, it means you have contractual protection once he's sabotaging the process. It's called "bad faith".
Where did you get that he was sabotaging the process out of what I said?
-
@Dashrender said in Ipad guru/ Site connectivity issue:
@wirestyle22 said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
some random bit of information unrelated because I can't log in.
But the owner was calling and texting me and my team because our "System is complete shit" and some other unpleasant things , then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
Good to know that other people think the same thing.So he just made crap up and doesn't know what a network is.
Sure, but he's also @WrCombs customer. I think it's a valuable experience to work for someone who is unreasonable actually. It's not up to him to know what it is or how to fix it or to even be reasonable. Trying to get him to understand is a mistake. Just accept the situation for what it is and try to resolve the problem to the best of your ability. That is the only thing you can do. Take it from personal experience that trying to understand a customer and trying to get the customer to understand you is completely futile. Connection is a two-way street.
OH now - hold on... I don't give you this. You typically want to fire clients like this... because they cost you to much. If they are unwilling to utilize the expertise you are selling them.. and are rash and emotional and sucking up your time, etc, etc... they aren't worth being your client in most cases.
Now, in the off case that they are a horrible client, but pay their bills (which are higher than ever because you're billing them for the time they are wasting of yours), then you have to decide if their headache is worth the income they bring into your company.
Exactly. The value here might be zero or negative. Unless you learn how to sue, bill, or fire said client.
-
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
I certainly wish that were true - I can see what you're saying, but that doesn't stop him from blowing up or support line because he's having issues with devices connecting.
It does, it means you have contractual protection once he's sabotaging the process. It's called "bad faith".
Where did you get that he was sabotaging the process out of what I said?
He is making up an obvious lie to emotionally batter you from doing your job and is telling you that troubleshooting the issue is bullshit. How is that anything but sabotage?
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
I certainly wish that were true - I can see what you're saying, but that doesn't stop him from blowing up or support line because he's having issues with devices connecting.
It does, it means you have contractual protection once he's sabotaging the process. It's called "bad faith".
Where did you get that he was sabotaging the process out of what I said?
He is making up an obvious lie to emotionally batter you from doing your job and is telling you that troubleshooting the issue is bullshit. How is that anything but sabotage?
It's willful ignorance, not sabotage. The fact that he doesnt know better, means that I'm the person he calls because he's being ignorant to the actual problem that I'm telling him about based on what he's been told in the past.
-
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
Clearly he's not the endpoint for IT troubleshooting - if he was, troubleshooting that lack of use of Cellular would have been the end of it - but instead it's bitching at Will - to fix it.
He's the customer and said that he determined that the network was not the problem. He 100% said that he took over and completed the troubleshooting. Are you saying that Will should defy the client?
-
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
-
@wirestyle22 said in Ipad guru/ Site connectivity issue:
Trying to get him to understand is a mistake. Just accept the situation for what it is and try to resolve the problem to the best of your ability. That is the only thing you can do. Take it from personal experience that trying to understand a customer and trying to get the customer to understand you is completely futile. Connection is a two-way street.
kind of. When the customer, who is in charge, tells you the "facts" that they've determined, you are in a difficult spot. Do you defy them? Do you educate them? Do you just allow them to cause a failure? Do you fire them?
In IT we often assume we should defy them, but that's when we take on liability.
-
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work . -
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I can't see that as sabotage though, because he's emotional when his system doesn't work, and he says what comes to mind and what he knows? he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
-
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
-
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I can't see that as sabotage though, because he's emotional when his system doesn't work, and he says what comes to mind and what he knows? he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
That you can't see it doesn't change the fact. That he's sabotaging while emotional instead of rational isn't relevant.
-
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Because he wasn't "losing internet" and that's the scope of his understanding the for networks ...
So if he has zero understanding, and decides to be the IT troubleshooter, no longer your problem.
Clearly he's not the endpoint for IT troubleshooting - if he was, troubleshooting that lack of use of Cellular would have been the end of it - but instead it's bitching at Will - to fix it.
He's the customer and said that he determined that the network was not the problem. He 100% said that he took over and completed the troubleshooting. Are you saying that Will should defy the client?
I'm not sure where to go from here - I suppose Will could say - well MR client - I'm going to remove all equipment to my own network, invite you over to see that it all works just fine on my own network.. and then let you decide how I'm going to fix your issue -
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
-
@Dashrender said in Ipad guru/ Site connectivity issue:
Seriously - your client tells you what Will's has told him - what are you going to say to him? really, I want the real words you'd say...
I'd immediately deal with the "are you telling me that you hired me to troubelshoot something you can't figure out, but are telling me that you figured it out... if you know what's wrong, why am I here and why are you hiding it from me?"
The reality is, because i don't let people get away with lying to me, they stop.
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of this -
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
-
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
It's willful ignorance, not sabotage.
Using willful ignorance to stop things getting fixed is as sabotage as sabotage gets.
When did I say he stopped the problem from getting fixed?
because he told me it was utter bullshit? Know how many times I get told the same thing every day by customers, then I fix it? that doesn't stop the problem from getting fixed, it just means that Explaining what the issue was prior to fixing it doesn't work .So you stand right there and do what they have told you is bullshit even though they told you that? You don't consider that defying them when they've claimed that you are wrong? You work for them. If my staff did that after I told them they were wrong, that's insubordination.
No, I sit here and get off the phone, then fix it.
What I've learned is instead of saying " hey this is the problem" it's more so " let me look at it, because I have an idea." that avoids all of thisSo when you fix it later, you hide how you fixed it? Or do you expose that he lied and tried to sabotage the process?
-
@Dashrender said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
then told me that it wasn't the network cause he has a Cellular backup in place and it has never once turned on so me saying it's a network issue is "utter bullshit and just an excuse"
This is the spot where he is sabotaging. He knows that he made this up and has no idea what he's saying. Knowing that, he decided to say it anyway. That's what makes it sabotage, he's deciding to throw a monkey wrench in the troubleshooting process for whatever reason.
I have no clue what you are talking about here? he "knows" that the cellular option hasn't been used - now why he 'thinks' this has anything to do with anything at all - that's the real question...
He knows he doesn't know what a network is. The rest is him just making shit up to derail Will or try to sabotage something.
-
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
he's being ignorant, yes, but that doesn't stop me from reaching out to the network team that set it up and fix the issue . .
Well, legally it makes it a grey area. Doing something against the will of the paying customer isn't necessarily something you have a right to do.
which is why I learned not to say anything to the customer outside of the scope of "I have an idea, let me look into this." because then they can't tell me it's bullshit.
the best part was I never brought up the network to him, that's just what he told me.
