Windows 10 Reboots

WrCombs

Tell it to not install drivers. It's a driver issue it seems.

apparently someone has been updating and installing games on to this computer.

Obsolesce

That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

Have you used the MS Fixit tool for Windows Update? that might do the trick.

Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)

Obsolesce

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

Ran updates and restarted the PC, since then it's rebooted twice..

same issue..

Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

Not my choice on buying a new Pc or downgrading.

So I take it there are no Win10 drivers installed then?

Not that I'm seeing, all it says is the "best driver" is already installed.

So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?

no- i went to device manager and clicked update driver.
It said from web search/computer search that it already had to the best installed.

I don't see where you said to go to manufacturer's website at all in the conversation.

That's not what I said to do.

WrCombs

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@Obsolesce said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

Ran updates and restarted the PC, since then it's rebooted twice..

same issue..

Update all drivers from the PC manufacturer to their latest Win10 drivers. If they don't have Win10 drivers, downgrade to 8.1 or 7, or but a new PC.

Not my choice on buying a new Pc or downgrading.

So I take it there are no Win10 drivers installed then?

Not that I'm seeing, all it says is the "best driver" is already installed.

So you went to the manufacturer's website, to the drivers area, and it says the best driver is already installed? Do they list any drivers? Can you do a screenshot? Is Windows 10 driver support even available for it? What's the model?

no- i went to device manager and clicked update driver.
It said from web search/computer search that it already had to the best installed.

I don't see where you said to go to manufacturer's website at all in the conversation.

That's not what I said to do.

OK .
You didnt tell me to go to the website either - But im not gonna argue with you about this.

scotth

Hmmm, thinking out loud, UPS issue?

notverypunny

@WrCombs said in Windows 10 Reboots:

@scotth said in Windows 10 Reboots:

@notverypunny said in Windows 10 Reboots:

Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

Lol I've seen this happen as well.
But this is the Server that's having the issues.

<air quotes>Server</air quotes> in this case is running W10 right? So likely just a PC in the manager's office that could equally be covered in stuff or otherwise be suffocating / overheating.

WrCombs

@scotth said in Windows 10 Reboots:

Hmmm, thinking out loud, UPS issue?

I thought the same thing as well.
But the site swears it's not a UPS issue.

WrCombs

@notverypunny said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

@scotth said in Windows 10 Reboots:

@notverypunny said in Windows 10 Reboots:

Could it be overheating and then going to various levels of power management / throttling to manage the thermal load?

If this is counter in a restaurant, I'd bet good money that it's covered by bags or napkins or some kind of advertisement. Our POS systems use separate power bricks and the are constantly covered up and they cook nicely.

Lol I've seen this happen as well.
But this is the Server that's having the issues.

<air quotes>Server</air quotes> in this case is running W10 right? So likely just a PC in the manager's office that could equally be covered in stuff or otherwise be suffocating / overheating.

lol, Yes, it's possible.

Dashrender

@Obsolesce said in Windows 10 Reboots:

@Dashrender said in Windows 10 Reboots:

That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.

Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.

Have you used the MS Fixit tool for Windows Update? that might do the trick.

Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)

maybe, maybe not - that assumes there is other work he could be working on.

WrCombs

Got new information.
the wininit.exe for this computer is sending a legacy API Shutdown everyday.
Can someone explain to me what is,does and why it could be doing this?

hobbit666

@WrCombs said in Windows 10 Reboots:

Got new information.
the wininit.exe for this computer is sending a legacy API Shutdown everyday.
Can someone explain to me what is,does and why it could be doing this?

Out of interest how did you find that out?

WrCombs

@hobbit666 said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

Got new information.
the wininit.exe for this computer is sending a legacy API Shutdown everyday.
Can someone explain to me what is,does and why it could be doing this?

Out of interest how did you find that out?

event logs show that this is why it has been shutting down for the last 2 days.

Dashrender

Check Scheduled Tasks.

Also check the BIOS to make sure there isn't a scheduled reboot/shutdown in there.

hell, just wipe the BIOS, and resetup if anything is special about your setup.

Dashrender

@WrCombs said in Windows 10 Reboots:

@hobbit666 said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

Got new information.
the wininit.exe for this computer is sending a legacy API Shutdown everyday.
Can someone explain to me what is,does and why it could be doing this?

Out of interest how did you find that out?

event logs show that this is why it has been shutting down for the last 2 days.

Can you paste the log entry?

WrCombs

@Dashrender said in Windows 10 Reboots:

Check Scheduled Tasks.

Also check the BIOS to make sure there isn't a scheduled reboot/shutdown in there.

hell, just wipe the BIOS, and resetup if anything is special about your setup.

Not on site to check Bios.

WrCombs

https://i.imgur.com/s4wNCOE.png

Dashrender

according to this
http://www.techist.com/forums/f9/windows-10-random-reboots-277288/

it could be some piece of software installed causing the reboot.

WrCombs

googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

Dashrender

@WrCombs said in Windows 10 Reboots:

googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

Wipe and reload time - though I think we mentioned that several days ago.

WrCombs

@Dashrender said in Windows 10 Reboots:

@WrCombs said in Windows 10 Reboots:

googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...

Wipe and reload time - though I think we mentioned that several days ago.

Especially cause there no other events that happen prior to the shutdown.
And yeah, you guys did: but this site is quite a while away.

Solved Windows 10 Reboots