Office 365 Public Folder Cannot Receive Mail
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Why does MS not use chat support when their phone support is so bad... not the best phone connections. Chat would be way better.
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
I've got a series of public folders. Eight of them that should all be identical. From all that I can tell, they ARE identical. In Office 365 Admin Console, they are quite identical. All are set to be able to receive email. All have the same permissions. But six of them can receive email and two cannot. I can't find any setting to change to modify this behaviour.
Any idea where to start looking?
Look at permission for the public folder from within PowerShell or the desktop Outlook client. What permissions does "Anonymous" have?
The Default and Anonymous permissions don't appear within the EAC within Office 365 if I recall.
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Get-PublicFolderClientPermissionis the cmdlet if I recall. -
@eddiejennings said in Office 365 Public Folder Cannot Receive Mail:
@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
I've got a series of public folders. Eight of them that should all be identical. From all that I can tell, they ARE identical. In Office 365 Admin Console, they are quite identical. All are set to be able to receive email. All have the same permissions. But six of them can receive email and two cannot. I can't find any setting to change to modify this behaviour.
Any idea where to start looking?
Look at permission for the public folder from within PowerShell or the desktop Outlook client. What permissions does "Anonymous" have?
The Default and Anonymous permissions don't appear within the EAC within Office 365 if I recall.
that wasn't it. It was an SMTP setting that even MS couldn't find for a long time. Just ridiculous. They have hidden menu options with no GUI interface, and the defaults are crazy.
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MS tried to get me to move from Chrome to IE for them. So I did and IE couldn't open O365. So we had to go back to Chrome where it just worked.
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
Why does MS not use chat support when their phone support is so bad... not the best phone connections. Chat would be way better.
MS Chat support works but is not the most intuitive.
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@dbeato said in Office 365 Public Folder Cannot Receive Mail:
@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
Why does MS not use chat support when their phone support is so bad... not the best phone connections. Chat would be way better.
MS Chat support works but is not the most intuitive.
They didn't offer that. Only phone.
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
MS tried to get me to move from Chrome to IE for them. So I did and IE couldn't open O365. So we had to go back to Chrome where it just worked.
I use Edge when dealing with O365 when something pukes in Chrome/Firefox
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On with MS again. Their support is just googling the same stuff that I have, but more slowly. Running through all the same MS docs that I already used, and already reported as wrong to MS yesterday. Argh.
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
On with MS again. Their support is just googling the same stuff that I have, but more slowly. Running through all the same MS docs that I already used, and already reported as wrong to MS yesterday. Argh.
Same issue, and why a Public Folder?
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
On with MS again. Their support is just googling the same stuff that I have, but more slowly. Running through all the same MS docs that I already used, and already reported as wrong to MS yesterday. Argh.
Funny, I'm going through this EXACT thing myself. We lost the "Partner" link within our O365 tenant so can't perform delegate admin actions and none of our customers show as having a partner associated despite having the correct POR.
I've been at it for 3 days with Microsoft and they keep sending me links that they appear to have gotten off of
googlebing that are either grossly outdated or have nothing to do with the problem at hand.The language barrier isn't helping either as they don't seem to be clear on what we're asking and why.
Ugh...
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@manxam said in Office 365 Public Folder Cannot Receive Mail:
@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
On with MS again. Their support is just googling the same stuff that I have, but more slowly. Running through all the same MS docs that I already used, and already reported as wrong to MS yesterday. Argh.
Funny, I'm going through this EXACT thing myself. We lost the "Partner" link within our O365 tenant so can't perform delegate admin actions and none of our customers show as having a partner associated despite having the correct POR.
I've been at it for 3 days with Microsoft and they keep sending me links that they appear to have gotten off of
googlebing that are either grossly outdated or have nothing to do with the problem at hand.The language barrier isn't helping either as they don't seem to be clear on what we're asking and why.
Ugh...
Going basic here as it disappeared on me in the past... Guessing you tried snagging the Partner app from the list of all apps again?
Mine used to be in the top bar, MS removed that functionality until I hunted the list of all apps and added it to the side "blade".
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@dbeato said in Office 365 Public Folder Cannot Receive Mail:
@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
On with MS again. Their support is just googling the same stuff that I have, but more slowly. Running through all the same MS docs that I already used, and already reported as wrong to MS yesterday. Argh.
Same issue, and why a Public Folder?
No idea why.
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@bbigford said in Office 365 Public Folder Cannot Receive Mail:
Going basic here as it disappeared on me in the past... Guessing you tried snagging the Partner app from the list of all apps again?
Mine used to be in the top bar, MS removed that functionality until I hunted the list of all apps and added it to the side "blade".
Oh, I wish it were this easy but it's just missing entirely. I think our portal became unlinked from our partner account somehow but the Partner support says it's an O365 issue and O365 support has been terrible.
Microsoft has the WORST support of any company and, lately, their calls get dropped and they don't call me back about a few tickets we have in with them. When we reach back out to them we're told that they're having "phone issues".
They must be using Microsoft's phone solution
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@scottalanmiller, I think NTG should reach out to Microsoft and offer hosted VoIP
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@scottalanmiller said in Office 365 Public Folder Cannot Receive Mail:
Why does MS not use chat support when their phone support is so bad... not the best phone connections. Chat would be way better.
I am chatting with them right now about my teams issue
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@aaronstuder : After several minute delays between their replies, they'll eventually give you a phone number to call instead...
