Decision on Remote Support Tool- ScreenConnect
-
Hi all
Joined a new company
Part of my role is to optimize and do continuous improvements to the IT Infrastructure, and I would like to implement a good remote support tool for end user support (around 250 users as of now). I am thinking about getting the on premise version of screen connect as I've personally used this before and know that a lot of you here use that as well.
Just wanted to check with the community before i make the decision on this. Are there anything that could be a blocker on going forward with this? The pricing page says its $2,195 but not sure if this is one-time fee or a yearly renewal cost.
I am thinking about setting this up on a CentOS 7 server, but a rough search gave me some topics here about some issues for screenconnect with centos7. Not sure if there is a windows based setup available. And planning to have this as an on-demand support tool rather than installing it as an agent on all machines; may be i might decide installing it on all users except the senior management. (For them it would be on demand to make sure that no one gets into their machine without a ticket) I am currently working on few other high priority projects that i do not have much time to check this in details, so asking your help!
-
Planning to use this as a software deployment tool as well
-
@NTG uses it. We've been very happy with it.
-
@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
-
I use it too but mainly as a secondary tool to our main management platform AEM.
But I'm very happy with the product. We have on prem installed on centos7.
-
@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
We run our own. Not sure if there is a hosted version from sC directly. @NTG does hosting of it.
We don't use it for package deployments as far as I know.
-
@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:
@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:
@scottalanmiller Do you use SC to deploy packages as well? Is it on-premise and if so, are there any limitations compared to the cloud version?
We run our own. Not sure if there is a hosted version from sC directly. @NTG does hosting of it.
We don't use it for package deployments as far as I know.
There is a hosted version now.
-
If they are windows client go for my salt stack on centos uvnc script
-
@ambarishrh it is a one time cost and you get upgrades for a year. If you wish to continue getting upgrades, you have to renew. Renewal is 20% of full price when done yearly.
-
Having used ScreenConnect or now ConnectWise Control for the last two years, it's been easy to use and manage. You can set up different levels of security, groups - which could be different companies or different departments - it has some good features.
Support has been great - every time I have asked, for something, they have been right on it.
-
Screen connect is great. I used to use Kaseya, and I like Screen connect much better. I just find it to be a smoother experience.
-
Speaking of updates, just received an email.
-
To all the ScreenConnect fanboi's:
Does the hosted version (https://www.screenconnect.com/Pricing) include Unattended Remote Access? -
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
To all the ScreenConnect fanboi's:
Does the hosted version (https://www.screenconnect.com/Pricing) include Unattended Remote Access?Yes. Those are called Access Sessions in ScreenConnect.
They do not limit the number of agents to install.
-
@jaredbusch Thx, good to know. I kept looking for Unattended...blah blah
-
They even have a free version for small shops or home use. 1 session, 3 unattended.
-
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
-
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
-
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
$2,195 one time + $439/yr
-
@coliver said in Decision on Remote Support Tool- ScreenConnect:
@fateknollogee said in Decision on Remote Support Tool- ScreenConnect:
Not to thread-jack: hosted ($24-54/mo.) vs self-hosted ($2195/yr + 20% maint/yr), which one?
I was pretty sure the self hosted was a one time fee with yearly maintenance. So the first year would be $2195 and it would be $439/yr after that.
Correct
