@mike-davis said in How MSPs provide their services:
@scottalanmiller said in How MSPs provide their services:
That's a lot of investment for a system like that. If you have hundreds of customers, it can make sense. But it takes a lot of customers to recoup the lost time into that system. It can work out well for a traditional MSP, but depends on large scale standardization to justify the investment.
I don't know about hundreds of customers. The number of end points might be more relevant. For me at about 10 MSP customers I can justify the investment. When you look at the time it takes to set up something like a zabbix server and maintaining a WSUS server vs not having to that helps make it worth it. Missed revenue because you didn't have a system in place to capture every minute hurts.
It would be a blend, I'm sure. A single customer with a million end points wouldn't make sense because you'd use more traditional tools in a single customer scenario. And a hundred with only one end point each wouldn't do it either. So some combination of enough end points for volume and enough customers for complexity put together.