Outlook 2016/o365: Sent items issue

Dashrender

https://kb.intermedia.net/article/1187

This link says you have to remove the check for saving to sent, close outlook, reopen outlook, and recheck the box.

JasGot

@gjacobse Do you see the items in the sent folder with Cached Exchange mode turned off in the Outlook Desktop client?

gjacobse

@jasgot said in Outlook 2016/o365: Sent items issue:

@gjacobse Do you see the items in the sent folder with Cached Exchange mode turned off in the Outlook Desktop client?

Sadly, GPO prevents it to be changed.

gjacobse

@dashrender said in Outlook 2016/o365: Sent items issue:

Do items show in that folder in Outlook on the Web?

Mentioned: Second sentence.

dbeato

Change the Outlook view for the sent items folder or any folder as it to be on IMAP View
https://www.howto-outlook.com/howto/fix-imported-imap-folders.htm

https://confluence.som.yale.edu/pages/viewpage.action?pageId=40764050

https://www.slipstick.com/developer/code-samples/change-outlook-folder-type-export/

gjacobse

Thus far, nothing has resolved this issue.

As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016

The only other thing i can think of is;

Backup user data, wipe the drive (2 min max as it is a nvm drive)
Image and restore user data.

This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.

travisdh1

@gjacobse said in Outlook 2016/o365: Sent items issue:

Thus far, nothing has resolved this issue.

As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016

The only other thing i can think of is;

Backup user data, wipe the drive (2 min max as it is a nvm drive)

Image and restore user data.

This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.

Have you tried the Microsoft Support and Recovery Assistant? https://zixmessagecenter.com/s/login?b=zmc It's the only thing that gets a local install of Outlook working sometimes.

That was the completely wrong link, sorry! https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f

gjacobse

@travisdh1 said in Outlook 2016/o365: Sent items issue:

@gjacobse said in Outlook 2016/o365: Sent items issue:

Thus far, nothing has resolved this issue.

As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016

The only other thing i can think of is;

Backup user data, wipe the drive (2 min max as it is a nvm drive)

Image and restore user data.

This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.

Have you tried the Microsoft Support and Recovery Assistant? https://zixmessagecenter.com/s/login?b=zmc It's the only thing that gets a local install of Outlook working sometimes.

Not with this initial local install. I don’t object to trying,.. but going from o365 install to o2016 should be about the same thing...

IRJ

I don't see the big deal here. It sounds like sending messages works, but user is unable to see sent items in Outlook. However OWA and mobile client are showing sent messages.

Use OWA. It's better in every way and more reliable
If user must use Outlook, then they can only bring up OWA on rare occasion they need to search sent emails.

Isn't your time better spent elsewhere?

IRJ

@gjacobse said in Outlook 2016/o365: Sent items issue:

Thus far, nothing has resolved this issue.

As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016

The only other thing i can think of is;

Backup user data, wipe the drive (2 min max as it is a nvm drive)

Image and restore user data.

This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.

I feel like you're shooting a shotgun in the woods during a new moon and praying to hit a target.

If you don't have permission to make any changes because of GPO and you have no visibility in office 365. Then just escalate the issue. Otherwise it's just a time waste for all involved.

gjacobse

@irj said in Outlook 2016/o365: Sent items issue:

@gjacobse said in Outlook 2016/o365: Sent items issue:

Thus far, nothing has resolved this issue.

As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016

The only other thing i can think of is;

Backup user data, wipe the drive (2 min max as it is a nvm drive)

Image and restore user data.

This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.

I feel like you're shooting a shotgun in the woods during a new moon and praying to hit a target.

If you don't have permission to make any changes because of GPO and you have no visibility in office 365. Then just escalate the issue. Otherwise it's just a time waste for all involved.

Lol- I did. The O365 team kicked to the IR Team ( incident response), who closed it as I was working ...

Guess I’ll just have to reimage it ,.,.,