Outlook 2016/o365: Sent items issue
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Do items show in that folder in Outlook on the Web?
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https://kb.intermedia.net/article/1187
This link says you have to remove the check for saving to sent, close outlook, reopen outlook, and recheck the box.
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@gjacobse Do you see the items in the sent folder with Cached Exchange mode turned off in the Outlook Desktop client?
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@jasgot said in Outlook 2016/o365: Sent items issue:
@gjacobse Do you see the items in the sent folder with Cached Exchange mode turned off in the Outlook Desktop client?
Sadly, GPO prevents it to be changed.
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@dashrender said in Outlook 2016/o365: Sent items issue:
Do items show in that folder in Outlook on the Web?
Mentioned: Second sentence.
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Change the Outlook view for the sent items folder or any folder as it to be on IMAP View
https://www.howto-outlook.com/howto/fix-imported-imap-folders.htmhttps://confluence.som.yale.edu/pages/viewpage.action?pageId=40764050
https://www.slipstick.com/developer/code-samples/change-outlook-folder-type-export/
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Thus far, nothing has resolved this issue.
As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016The only other thing i can think of is;
- Backup user data, wipe the drive (2 min max as it is a nvm drive)
- Image and restore user data.
This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.
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@gjacobse said in Outlook 2016/o365: Sent items issue:
Thus far, nothing has resolved this issue.
As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016The only other thing i can think of is;
- Backup user data, wipe the drive (2 min max as it is a nvm drive)
- Image and restore user data.
This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.
Have you tried the Microsoft Support and Recovery Assistant? https://zixmessagecenter.com/s/login?b=zmc It's the only thing that gets a local install of Outlook working sometimes.
That was the completely wrong link, sorry! https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
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@travisdh1 said in Outlook 2016/o365: Sent items issue:
@gjacobse said in Outlook 2016/o365: Sent items issue:
Thus far, nothing has resolved this issue.
As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016The only other thing i can think of is;
- Backup user data, wipe the drive (2 min max as it is a nvm drive)
- Image and restore user data.
This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.
Have you tried the Microsoft Support and Recovery Assistant? https://zixmessagecenter.com/s/login?b=zmc It's the only thing that gets a local install of Outlook working sometimes.
Not with this initial local install. I don’t object to trying,.. but going from o365 install to o2016 should be about the same thing...
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I don't see the big deal here. It sounds like sending messages works, but user is unable to see sent items in Outlook. However OWA and mobile client are showing sent messages.
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Use OWA. It's better in every way and more reliable
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If user must use Outlook, then they can only bring up OWA on rare occasion they need to search sent emails.
Isn't your time better spent elsewhere?
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@gjacobse said in Outlook 2016/o365: Sent items issue:
Thus far, nothing has resolved this issue.
As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016The only other thing i can think of is;
- Backup user data, wipe the drive (2 min max as it is a nvm drive)
- Image and restore user data.
This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.
I feel like you're shooting a shotgun in the woods during a new moon and praying to hit a target.
If you don't have permission to make any changes because of GPO and you have no visibility in office 365. Then just escalate the issue. Otherwise it's just a time waste for all involved.
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@irj said in Outlook 2016/o365: Sent items issue:
@gjacobse said in Outlook 2016/o365: Sent items issue:
Thus far, nothing has resolved this issue.
As the install was Office 365;
Deleted OST file
Deleted User Mail profile
Online repair
Un-installed Office 365
Cleared application / user folders - rebooted
Installed Office 2016The only other thing i can think of is;
- Backup user data, wipe the drive (2 min max as it is a nvm drive)
- Image and restore user data.
This is an odd issue to say the least. I am hoping the o365 team can determine a solution rather than having to go that route.
I feel like you're shooting a shotgun in the woods during a new moon and praying to hit a target.
If you don't have permission to make any changes because of GPO and you have no visibility in office 365. Then just escalate the issue. Otherwise it's just a time waste for all involved.
Lol- I did. The O365 team kicked to the IR Team ( incident response), who closed it as I was working ...
Guess I’ll just have to reimage it ,.,.,
