VOIP Provider: Skyetel
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@scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss
We have some pretty awesome fraud protection with our international system - give this a read:
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+Calling -
@Skyetel said in VOIP Provider: Skyetel:
We have some pretty awesome fraud protection with our international system - give this a read:
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+CallingThat's what @markjcrane was telling me in a private convo. Thanks.
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@Skyetel said in VOIP Provider: Skyetel:
@scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss
Ah, good info. I had meant, though, DIDs and service in other countries. I should have clarified. We don't call internationally very often, and when we do it is mostly just Mexico which is cheap. It's getting DIDs in Panama and Mexico that we are looking for which, as I understand it, you don't offer yet. Not many people do, not a big deal, was just something we were interested in.
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I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently. And I believe someone pointed it out earlier that they shouldn't offering lower prices since we aren't resellers but are end users. Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.
I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.
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@Harrygill said in VOIP Provider: Skyetel:
I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently.
I'm going to sign up and see what we get. We've got two numbers ripe for porting, so it is a good time to test.
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@Harrygill said in VOIP Provider: Skyetel:
I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.
Employee reviews can happen, but it can also be a vendor that focuses on business customers not consumer. There are very few people to do reviews and IT customers tend to publish pretty boilerplate responses. So hard to say.
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@scottalanmiller said in VOIP Provider: Skyetel:
@Harrygill said in VOIP Provider: Skyetel:
Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.
HAHAHAHAHA. yeah right. Twilio and voip.ms don't have the support and network of some little place like this? This guys can't expect to be taken seriously with that kind of response.
Well, he might not be totally lying, the big guys don't have the same network and support, they have vastly superior networks and support.
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@scottalanmiller @bnrstnr So we are now at the level where we respond to & agree with a dude with one post (an account that was opened 3 hours ago).
Nice going boys!!
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@FATeknollogee said in VOIP Provider: Skyetel:
@scottalanmiller @bnrstnr So we are now at the level where we respond to & agree with a dude with one post (an account that was opened 3 hours ago).
Nice going boys!!
It's what we have to work from. Agreed, it's only a single review. That's not much to go on. It would be awesome is some more people were able to post some experiences.
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@FATeknollogee have you tried signing up and seeing what they say?
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@scottalanmiller said in VOIP Provider: Skyetel:
@FATeknollogee have you tried signing up and seeing what they say?
I did, and their site isn't working. It's having a problem loading the sign up form. I've tested from multiple locations.
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I reached out through their support channel to see about singing up.
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I had no problems signing up.
I plan on using the service to test with FusionPBX. -
@FATeknollogee said in VOIP Provider: Skyetel:
I had no problems signing up.
I plan on using the service to test with FusionPBX.Can you tell what pricing you got? Is it better than their main competitors that many of us use?
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@scottalanmiller I just find it odd that an expert like yourself would listen to a single instance poster when you could deploy your vast array of resources & actually test the service.
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@FATeknollogee said in VOIP Provider: Skyetel:
@scottalanmiller I just find it odd that an expert like yourself would listen to a single instance poster when you could deploy your vast array of resources & actually test the service.
The challenge here is that the reason to test it isn't clear from what is presented. It's actually pretty costly (mostly in time) to test a service. Having a clear "expected benefit list" to justify testing is helpful.
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Just got told that their "prices are published", but if you either have a current bill or call in and discuss, you can get better pricing.
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@Harrygill I think we may have gotten our wires crossed. We told you that our published pricing would already save you about 1/3 of your phone bill and guaranteed you that if your phone bill was not reduced, we would adjust your pricing accordingly.
Additionally, you were also given $50 in free Skyetel credit to test us out.
As mentioned previously, we do not compete on published rates - only rates you are currently paying.
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Nerd Vittles is offering a $50 credit with Skyetel and seems to be suddenly pushing them as a provider.
http://nerdvittles.com/?p=27123 -
@Skyetel said in VOIP Provider: Skyetel:
@Harrygill I think we may have gotten our wires crossed. We told you that our published pricing would already save you about 1/3 of your phone bill and guaranteed you that if your phone bill was not reduced, we would adjust your pricing accordingly.
Additionally, you were also given $50 in free Skyetel credit to test us out.
As mentioned previously, we do not compete on published rates - only rates you are currently paying.
We'd like to see a process that is more straightforward, a way to get pricing for customers that might not have VoIP yet. Basically as a consultancy, we want to be able to present pricing for you to customers (along with experience, support info and other normal things) so that they can make decisions. As a consultancy it's kind of a decision matrix thing.
