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    Troubleshooting Unifi AP-AC-Lite

    IT Discussion
    ap-ac-lite unifi troubleshooting wifi
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    • dafyreD
      dafyre @dafyre
      last edited by

      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

      @dbeato said in Troubleshooting Unifi AP-AC-Lite:

      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

      @dbeato said in Troubleshooting Unifi AP-AC-Lite:

      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

      Are you testing a wireless client?

      Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

      Tested the ethernet and the performance is where it should be.

      Are you running the tests from that laptop?

      Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

      Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

      AC and N for testing, both resulted in sub-par performance.

      20 and 80, and channels 1 and 40

      I will actually set the AC channels to Auto.

      What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

      Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

      dbeatoD 1 Reply Last reply Reply Quote 1
      • dbeatoD
        dbeato @dafyre
        last edited by

        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

        Are you testing a wireless client?

        Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

        Tested the ethernet and the performance is where it should be.

        Are you running the tests from that laptop?

        Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

        Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

        AC and N for testing, both resulted in sub-par performance.

        20 and 80, and channels 1 and 40

        I will actually set the AC channels to Auto.

        What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

        Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

        Correct, although you would not find that much interference yet with 5Ghz channels.

        1 Reply Last reply Reply Quote 1
        • dafyreD
          dafyre
          last edited by

          @DustinB3403 -- did you do the reset yet?

          DustinB3403D 1 Reply Last reply Reply Quote 1
          • DustinB3403D
            DustinB3403 @dafyre
            last edited by

            @dafyre Yes, I reset and set as much as possible to automatic.

            Performance is still in the dumps.

            dbeatoD 1 Reply Last reply Reply Quote 0
            • dbeatoD
              dbeato @DustinB3403
              last edited by

              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

              @dafyre Yes, I reset and set as much as possible to automatic.

              Performance is still in the dumps.

              Wow, I have an AC-LR and I am getting good speeds
              0_1520687461384_DeepinScreenshot_select-area_20180310081054.png

              Unifi Controller Running 5.6.30.
              This are my Radio Settings
              0_1520687510269_DeepinScreenshot_select-area_20180310081138.png
              0_1520687525625_DeepinScreenshot_select-area_20180310081200.png

              I also have band steering preferring 5G
              0_1520687578945_DeepinScreenshot_select-area_20180310081253.png

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @dbeato
                last edited by

                @dbeato 0_1520688002257_chrome_2018-03-10_08-19-29.png 0_1520688008793_chrome_2018-03-10_08-19-39.png 0_1520688013115_chrome_2018-03-10_08-19-49.png

                dbeatoD 1 Reply Last reply Reply Quote 1
                • dbeatoD
                  dbeato @DustinB3403
                  last edited by

                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                  @dbeato 0_1520688002257_chrome_2018-03-10_08-19-29.png 0_1520688008793_chrome_2018-03-10_08-19-39.png 0_1520688013115_chrome_2018-03-10_08-19-49.png

                  So do you have 2.4 GHz off or not?

                  1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    I reset it and its off now.

                    1 Reply Last reply Reply Quote 0
                    • DustinB3403D
                      DustinB3403
                      last edited by

                      My new AP should be arriving today so I'll test with that and see how it compared to this.

                      dbeatoD 1 Reply Last reply Reply Quote 1
                      • dbeatoD
                        dbeato @DustinB3403
                        last edited by

                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                        My new AP should be arriving today so I'll test with that and see how it compared to this.

                        Alright, enough my questions 😉

                        1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403
                          last edited by

                          So new AP arrived and I'm getting the same sluggish performance.

                          It has to be my router. . .

                          dbeatoD 1 Reply Last reply Reply Quote 0
                          • dbeatoD
                            dbeato @DustinB3403
                            last edited by

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            So new AP arrived and I'm getting the same sluggish performance.

                            It has to be my router. . .

                            What is your router? Do you have an ERL or ERx?

                            DustinB3403D 1 Reply Last reply Reply Quote 0
                            • DustinB3403D
                              DustinB3403 @dbeato
                              last edited by

                              @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              So new AP arrived and I'm getting the same sluggish performance.

                              It has to be my router. . .

                              What is your router? Do you have an ERL or ERx?

                              No I don't have an ERL or ERx I have a stupid Asus RT-ACC66R.

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403
                                last edited by

                                I can get an ER-X. . .

                                1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @DustinB3403
                                  last edited by

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  So new AP arrived and I'm getting the same sluggish performance.

                                  It has to be my router. . .

                                  What is your router? Do you have an ERL or ERx?

                                  No I don't have an ERL or ERx I have a stupid Asus RT-ACC66R.

                                  I thought you plugged in directly to your router via swithc port and ha dno speed issue? Wasn't paying a lot fo attention the last few days

                                  DustinB3403D 1 Reply Last reply Reply Quote 0
                                  • DustinB3403D
                                    DustinB3403 @JaredBusch
                                    last edited by DustinB3403

                                    @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    So new AP arrived and I'm getting the same sluggish performance.

                                    It has to be my router. . .

                                    What is your router? Do you have an ERL or ERx?

                                    No I don't have an ERL or ERx I have a stupid Asus RT-ACC66R.

                                    I thought you plugged in directly to your router via swithc port and ha dno speed issue? Wasn't paying a lot fo attention the last few days

                                    I disconnected my AP and used said ethernet line and my performance is fine. ~300 (should be 500 down) and 50 up.

                                    On Wireless though through Ubiquiti ~15-20 Mbps down and 20 Mbps up.

                                    On the routers wifi (usually disabled) getting the same performance as the Ubiquti. Which makes have to question that.

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • DustinB3403D
                                      DustinB3403
                                      last edited by

                                      I guess the next step is just remove the router entirely, connect directly to the fiber at the demark and see how it performs from there. . . .

                                      1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @DustinB3403
                                        last edited by

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                        So new AP arrived and I'm getting the same sluggish performance.

                                        It has to be my router. . .

                                        What is your router? Do you have an ERL or ERx?

                                        No I don't have an ERL or ERx I have a stupid Asus RT-ACC66R.

                                        I thought you plugged in directly to your router via swithc port and ha dno speed issue? Wasn't paying a lot fo attention the last few days

                                        I disconnected my AP and used said ethernet line and my performance is fine. ~300 (should be 500 down) and 50 up.

                                        On Wireless though through Ubiquiti ~15-20 Mbps down and 20 Mbps up.

                                        On the routers wifi (usually disabled) getting the same performance as the Ubiquti. Which makes have to question that.

                                        This tells me that the problem is your device and not the router or the AP.

                                        DustinB3403D 1 Reply Last reply Reply Quote 0
                                        • DustinB3403D
                                          DustinB3403 @JaredBusch
                                          last edited by

                                          @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          So new AP arrived and I'm getting the same sluggish performance.

                                          It has to be my router. . .

                                          What is your router? Do you have an ERL or ERx?

                                          No I don't have an ERL or ERx I have a stupid Asus RT-ACC66R.

                                          I thought you plugged in directly to your router via swithc port and ha dno speed issue? Wasn't paying a lot fo attention the last few days

                                          I disconnected my AP and used said ethernet line and my performance is fine. ~300 (should be 500 down) and 50 up.

                                          On Wireless though through Ubiquiti ~15-20 Mbps down and 20 Mbps up.

                                          On the routers wifi (usually disabled) getting the same performance as the Ubiquti. Which makes have to question that.

                                          This tells me that the problem is your device and not the router or the AP.

                                          Hrm. . . wouldn't surprise me being windows 10 and all. . . . let me test from another laptop I have here.

                                          1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403
                                            last edited by

                                            This chromebook spikes on the download but resolves around 15 down, but it does get the full 50 up.

                                            1 Reply Last reply Reply Quote 0
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