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    Troubleshooting Unifi AP-AC-Lite

    IT Discussion
    ap-ac-lite unifi troubleshooting wifi
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    • DustinB3403D
      DustinB3403
      last edited by

      I've ordered an AP to compare against.

      Worse case I return it, best case I have a new AP that operates how it should.

      JaredBuschJ 1 Reply Last reply Reply Quote 1
      • JaredBuschJ
        JaredBusch @DustinB3403
        last edited by

        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

        I've ordered an AP to compare against.

        Worse case I return it, best case I have a new AP that operates how it should.

        No idea how to verify anything. I would factory rest from ssh and manually change firmware a few versions if you really want to troubleshoot.
        Otherwise I would do what you did. Order a new one.

        DustinB3403D 1 Reply Last reply Reply Quote 2
        • DustinB3403D
          DustinB3403 @JaredBusch
          last edited by

          @jaredbusch said in Troubleshooting Unifi AP-AC-Lite:

          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

          I've ordered an AP to compare against.

          Worse case I return it, best case I have a new AP that operates how it should.

          No idea how to verify anything. I would factory rest from ssh and manually change firmware a few versions if you really want to troubleshoot.
          Otherwise I would do what you did. Order a new one.

          Any recommendations on how to factory reset this one via ssh?

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            Oh wow that's simple...

            https://help.ubnt.com/hc/en-us/articles/205143490-UniFi-How-to-Reset-the-UniFi-Access-Point-to-Factory-Defaults#2

            dafyreD 1 Reply Last reply Reply Quote 2
            • dafyreD
              dafyre @DustinB3403
              last edited by

              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

              Oh wow that's simple...

              https://help.ubnt.com/hc/en-us/articles/205143490-UniFi-How-to-Reset-the-UniFi-Access-Point-to-Factory-Defaults#2

              Did that help?

              DustinB3403D 1 Reply Last reply Reply Quote 0
              • DustinB3403D
                DustinB3403 @dafyre
                last edited by

                @dafyre haven't tried will do tomorrow night

                1 Reply Last reply Reply Quote 0
                • dbeatoD
                  dbeato @DustinB3403
                  last edited by

                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                  Are you testing a wireless client?

                  Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                  Tested the ethernet and the performance is where it should be.

                  Are you running the tests from that laptop?

                  DustinB3403D 1 Reply Last reply Reply Quote 1
                  • DustinB3403D
                    DustinB3403 @dbeato
                    last edited by

                    @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                    Are you testing a wireless client?

                    Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                    Tested the ethernet and the performance is where it should be.

                    Are you running the tests from that laptop?

                    Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                    dafyreD 1 Reply Last reply Reply Quote 1
                    • dafyreD
                      dafyre @DustinB3403
                      last edited by

                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                      @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                      @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                      @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                      Are you testing a wireless client?

                      Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                      Tested the ethernet and the performance is where it should be.

                      Are you running the tests from that laptop?

                      Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                      Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                      DustinB3403D 1 Reply Last reply Reply Quote 1
                      • DustinB3403D
                        DustinB3403 @dafyre
                        last edited by

                        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                        @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                        @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                        @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                        Are you testing a wireless client?

                        Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                        Tested the ethernet and the performance is where it should be.

                        Are you running the tests from that laptop?

                        Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                        Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                        AC and N for testing, both resulted in sub-par performance.

                        DustinB3403D 1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @DustinB3403
                          last edited by

                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                          @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                          @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                          Are you testing a wireless client?

                          Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                          Tested the ethernet and the performance is where it should be.

                          Are you running the tests from that laptop?

                          Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                          Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                          AC and N for testing, both resulted in sub-par performance.

                          20 and 80, and channels 1 and 40

                          dafyreD dbeatoD 2 Replies Last reply Reply Quote 0
                          • dafyreD
                            dafyre @DustinB3403
                            last edited by

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                            @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                            @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                            Are you testing a wireless client?

                            Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                            Tested the ethernet and the performance is where it should be.

                            Are you running the tests from that laptop?

                            Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                            Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                            AC and N for testing, both resulted in sub-par performance.

                            20 and 80, and channels 1 and 40

                            Use an app on your phone to see what kind of noise you have... You may need to set the channel manually for the 2.4gHz band. I've not heard of having to do that on 5gHz.

                            1 Reply Last reply Reply Quote 0
                            • dbeatoD
                              dbeato @DustinB3403
                              last edited by

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                              @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                              @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                              Are you testing a wireless client?

                              Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                              Tested the ethernet and the performance is where it should be.

                              Are you running the tests from that laptop?

                              Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                              Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                              AC and N for testing, both resulted in sub-par performance.

                              20 and 80, and channels 1 and 40

                              I will actually set the AC channels to Auto.

                              dafyreD 1 Reply Last reply Reply Quote 0
                              • dafyreD
                                dafyre @dbeato
                                last edited by

                                @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                Are you testing a wireless client?

                                Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                Tested the ethernet and the performance is where it should be.

                                Are you running the tests from that laptop?

                                Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                AC and N for testing, both resulted in sub-par performance.

                                20 and 80, and channels 1 and 40

                                I will actually set the AC channels to Auto.

                                What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                dafyreD 1 Reply Last reply Reply Quote 1
                                • dafyreD
                                  dafyre @dafyre
                                  last edited by

                                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                  @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                  @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                  @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                  Are you testing a wireless client?

                                  Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                  Tested the ethernet and the performance is where it should be.

                                  Are you running the tests from that laptop?

                                  Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                  Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                  AC and N for testing, both resulted in sub-par performance.

                                  20 and 80, and channels 1 and 40

                                  I will actually set the AC channels to Auto.

                                  What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                  Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

                                  dbeatoD 1 Reply Last reply Reply Quote 1
                                  • dbeatoD
                                    dbeato @dafyre
                                    last edited by

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dbeato said in Troubleshooting Unifi AP-AC-Lite:

                                    @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                    @dafyre said in Troubleshooting Unifi AP-AC-Lite:

                                    Are you testing a wireless client?

                                    Trying to troubleshoot what appears to be really slow throughput through my AP from my laptop.

                                    Tested the ethernet and the performance is where it should be.

                                    Are you running the tests from that laptop?

                                    Laptop and a VM that is attached to the LAN on a dedicated port from my hypervisor.

                                    Is the laptop connected at N or AC? What frequency / channel? (2.4gHz or 5gHz?)

                                    AC and N for testing, both resulted in sub-par performance.

                                    20 and 80, and channels 1 and 40

                                    I will actually set the AC channels to Auto.

                                    What about the channel width? I've seen setting them to 20 (for 2.4 gHz) and 40 (for 5gHz) improve things.

                                    Edit: You really shouldn't have to worry about that unless there's a lot of interference in your area.

                                    Correct, although you would not find that much interference yet with 5Ghz channels.

                                    1 Reply Last reply Reply Quote 1
                                    • dafyreD
                                      dafyre
                                      last edited by

                                      @DustinB3403 -- did you do the reset yet?

                                      DustinB3403D 1 Reply Last reply Reply Quote 1
                                      • DustinB3403D
                                        DustinB3403 @dafyre
                                        last edited by

                                        @dafyre Yes, I reset and set as much as possible to automatic.

                                        Performance is still in the dumps.

                                        dbeatoD 1 Reply Last reply Reply Quote 0
                                        • dbeatoD
                                          dbeato @DustinB3403
                                          last edited by

                                          @dustinb3403 said in Troubleshooting Unifi AP-AC-Lite:

                                          @dafyre Yes, I reset and set as much as possible to automatic.

                                          Performance is still in the dumps.

                                          Wow, I have an AC-LR and I am getting good speeds
                                          0_1520687461384_DeepinScreenshot_select-area_20180310081054.png

                                          Unifi Controller Running 5.6.30.
                                          This are my Radio Settings
                                          0_1520687510269_DeepinScreenshot_select-area_20180310081138.png
                                          0_1520687525625_DeepinScreenshot_select-area_20180310081200.png

                                          I also have band steering preferring 5G
                                          0_1520687578945_DeepinScreenshot_select-area_20180310081253.png

                                          DustinB3403D 1 Reply Last reply Reply Quote 0
                                          • DustinB3403D
                                            DustinB3403 @dbeato
                                            last edited by

                                            @dbeato 0_1520688002257_chrome_2018-03-10_08-19-29.png 0_1520688008793_chrome_2018-03-10_08-19-39.png 0_1520688013115_chrome_2018-03-10_08-19-49.png

                                            dbeatoD 1 Reply Last reply Reply Quote 1
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