pricing on websites
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My biggest issue with not having a listed price for your services or software is this. If I can't even gauge how much it might cost be to do business, then how can I even begin to understand the value of your services or software.
IE: If I want to by an Amazon Echo or Google Home Mini I can just look up the list price and have a ballpark idea of what I'm going to be spending.
I should have some means of doing that, with any software or service provider. At least I feel I should. .
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The problem is that with 99% of the companies out there that don't display at least ball park pricing are two fold (as I see it)...
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It IS costing you customers. Most of us assume that if you don't show your pricing, then your product is too expensive.
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If we give out any contact information at all, the sales reps begin to hound us relentlessly. No thank you.
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@dafyre said in pricing on websites:
If we give out any contact information at all, the sales reps begin to hound us relentlessly. No thank you.
This... this I can't stand.
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We're medical, so it's a bit different - but yeah, I think we should have a price for procedures on our website, but it definitely becomes complex. If for example, you have a pre-existing condition like arthritis, Medicare and most insurance companies allow you to charge a higher amount for treating those patients because you (the doctor) have to bring that into consideration for any diagnosis and treatment.
Example - I called a dermatologist once about a rash I had (poison ivy). I asked them how much for an office visit - they quoted me $95. The bill it was for $135. When I asked why, they said - oh you had XYZ pre-existing, so because of that we have to bill at a different level.
So listing pricing in this case would be challenging at best, and useless at worst.
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@mike-davis said in pricing on websites:
I'll start off by saying I don't because every client and every project is different.
Why and to what end?
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@dafyre said in pricing on websites:
The problem is that with 99% of the companies out there that don't display at least ball park pricing are two fold (as I see it)...
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It IS costing you customers. Most of us assume that if you don't show your pricing, then your product is too expensive.
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If we give out any contact information at all, the sales reps begin to hound us relentlessly. No thank you.
Damn, you hit the nail on the head.
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@dashrender said in pricing on websites:
We're medical, so it's a bit different - but yeah, I think we should have a price for procedures on our website, but it definitely becomes complex. If for example, you have a pre-existing condition like arthritis, Medicare and most insurance companies allow you to charge a higher amount for treating those patients because you (the doctor) have to bring that into consideration for any diagnosis and treatment.
Example - I called a dermatologist once about a rash I had (poison ivy). I asked them how much for an office visit - they quoted me $95. The bill it was for $135. When I asked why, they said - oh you had XYZ pre-existing, so because of that we have to bill at a different level.
So listing pricing in this case would be challenging at best, and useless at worst.
As opposed to being able to just charge anything they want after the fact
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@scottalanmiller said in pricing on websites:
@dashrender said in pricing on websites:
We're medical, so it's a bit different - but yeah, I think we should have a price for procedures on our website, but it definitely becomes complex. If for example, you have a pre-existing condition like arthritis, Medicare and most insurance companies allow you to charge a higher amount for treating those patients because you (the doctor) have to bring that into consideration for any diagnosis and treatment.
Example - I called a dermatologist once about a rash I had (poison ivy). I asked them how much for an office visit - they quoted me $95. The bill it was for $135. When I asked why, they said - oh you had XYZ pre-existing, so because of that we have to bill at a different level.
So listing pricing in this case would be challenging at best, and useless at worst.
As opposed to being able to just charge anything they want after the fact
LOL - I'm not sure I see it as a change after the fact, but rather an invalid and incorrect answer given in the first place.
Instead of telling me $95, she should have said something like - it could be between $95 - $175 (assuming that's the range) depending on any pre-existing conditions you have. -
@dashrender said in pricing on websites:
Why and to what end?
I don't have my hourly rate on there. The reason for that is I have a different hourly rate for different clients.
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@dafyre said in pricing on websites:
The problem is that with 99% of the companies out there that don't display at least ball park pricing are two fold (as I see it)...
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It IS costing you customers. Most of us assume that if you don't show your pricing, then your product is too expensive.
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If we give out any contact information at all, the sales reps begin to hound us relentlessly. No thank you.
+100
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@mike-davis said in pricing on websites:
@dashrender said in pricing on websites:
Why and to what end?
I don't have my hourly rate on there. The reason for that is I have a different hourly rate for different clients.
So you list the highest rate on the site, and if you get a new customer, you can offer a discount based upon a contract, etc.
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@dashrender said in pricing on websites:
@mike-davis said in pricing on websites:
@dashrender said in pricing on websites:
Why and to what end?
I don't have my hourly rate on there. The reason for that is I have a different hourly rate for different clients.
So you list the highest rate on the site, and if you get a new customer, you can offer a discount based upon a contract, etc.
and then you run the risk of scaring people off...
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The second reason is you can't put a price on a project like an Office 365 migration. At least I can't afford to without knowing a lot of details about the environment.
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@mike-davis said in pricing on websites:
@dashrender said in pricing on websites:
@mike-davis said in pricing on websites:
@dashrender said in pricing on websites:
Why and to what end?
I don't have my hourly rate on there. The reason for that is I have a different hourly rate for different clients.
So you list the highest rate on the site, and if you get a new customer, you can offer a discount based upon a contract, etc.
and then you run the risk of scaring people off...
You don't want those people anyway.
Note: Not on our website either, but not my call.
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@mike-davis said in pricing on websites:
The second reason is you can't put a price on a project like an Office 365 migration. At least I can't afford to without knowing a lot of details about the environment.
That is a project, not an hourly rate. projects are based on hours, but hours cannot be determined until they are analyzed.
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IT Services rates are not broadly standardized like other professional services yet. It is coming, but it is not there yet.
Mostly this is do to the extremely low barrier of entry caused by the idiots that sort of know something about a computer and the common person being so dreadfully fucking stupid.
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@mike-davis said in pricing on websites:
The second reason is you can't put a price on a project like an Office 365 migration. At least I can't afford to without knowing a lot of details about the environment.
I'm not sure you need to price something specific like that.
You might list something like
Cisco firewall support $200/hr
Windows desktop support $100/hr
Unifi hardware support $150/hr
etc
But really, should an O365 migration be a project price and not hourly? You'd have to make the project price significantly more than the anticipated hourly to cover your bases in case there are issues. -
@dashrender said in pricing on websites:
But really, should an O365 migration be a project price and not hourly? You'd have to make the project price significantly more than the anticipated hourly to cover your bases in case there are issues.
Customers want what customers want. Project pricing is essentially always bad, but customers demand it.
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@mike-davis said in pricing on websites:
The second reason is you can't put a price on a project like an Office 365 migration. At least I can't afford to without knowing a lot of details about the environment.
But you can put a price on the time.
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@scottalanmiller said in pricing on websites:
@dashrender said in pricing on websites:
But really, should an O365 migration be a project price and not hourly? You'd have to make the project price significantly more than the anticipated hourly to cover your bases in case there are issues.
Customers want what customers want. Project pricing is essentially always bad, but customers demand it.
@scottalanmiller said in pricing on websites:
@mike-davis said in pricing on websites:
The second reason is you can't put a price on a project like an Office 365 migration. At least I can't afford to without knowing a lot of details about the environment.
But you can put a price on the time.
This is why, as @Dashrender suggested, make the project price high enough to cover your time for problems that will arise.
