Screenconnect connects but only have black screen
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Awesome! thanks.
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@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time. -
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
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@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
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@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
Sounds like you found an undocumented feature... I could resolve on the next update.
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Interesting. It doesn't show the client version in the main list if it's up to date.
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@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
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@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
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@JaredBusch said in Screenconnect connects but only have black screen:
@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
Note, it will not resinstall while you are connected.
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@JaredBusch said in Screenconnect connects but only have black screen:
@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
Yeah I didn't know about that at the time, which is really why I made this post.
