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    Screenconnect connects but only have black screen

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    • gjacobseG
      gjacobse
      last edited by

      The consensus is that there is a version conflict between the Server and the Client.

      0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

      Select your PC and click the MORE option and Re-Install.

      You can also upgrade them all at one time by hitting the Check Box at the top of the list...

      JaredBuschJ 1 Reply Last reply Reply Quote 1
      • DashrenderD
        Dashrender
        last edited by

        Awesome! thanks.

        1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @gjacobse
          last edited by

          @gjacobse said in Screenconnect connects but only have black screen:

          The consensus is that there is a version conflict between the Server and the Client.

          0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

          Select your PC and click the MORE option and Re-Install.

          You can also upgrade them all at one time by hitting the Check Box at the top of the list...

          I have this problem with a fully updated client device.
          One specific system does it 95% of the time.

          gjacobseG 1 Reply Last reply Reply Quote 0
          • gjacobseG
            gjacobse @JaredBusch
            last edited by

            @JaredBusch said in Screenconnect connects but only have black screen:

            @gjacobse said in Screenconnect connects but only have black screen:

            The consensus is that there is a version conflict between the Server and the Client.

            0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

            Select your PC and click the MORE option and Re-Install.

            You can also upgrade them all at one time by hitting the Check Box at the top of the list...

            I have this problem with a fully updated client device.
            One specific system does it 95% of the time.

            Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @gjacobse
              last edited by

              @gjacobse said in Screenconnect connects but only have black screen:

              @JaredBusch said in Screenconnect connects but only have black screen:

              @gjacobse said in Screenconnect connects but only have black screen:

              The consensus is that there is a version conflict between the Server and the Client.

              0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

              Select your PC and click the MORE option and Re-Install.

              You can also upgrade them all at one time by hitting the Check Box at the top of the list...

              I have this problem with a fully updated client device.
              One specific system does it 95% of the time.

              Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

              Yes. It also works immediately after a reboot.

              gjacobseG DashrenderD 2 Replies Last reply Reply Quote 0
              • gjacobseG
                gjacobse @JaredBusch
                last edited by

                @JaredBusch said in Screenconnect connects but only have black screen:

                @gjacobse said in Screenconnect connects but only have black screen:

                @JaredBusch said in Screenconnect connects but only have black screen:

                @gjacobse said in Screenconnect connects but only have black screen:

                The consensus is that there is a version conflict between the Server and the Client.

                0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

                Select your PC and click the MORE option and Re-Install.

                You can also upgrade them all at one time by hitting the Check Box at the top of the list...

                I have this problem with a fully updated client device.
                One specific system does it 95% of the time.

                Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

                Yes. It also works immediately after a reboot.

                Sounds like you found an undocumented feature... I could resolve on the next update.

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender
                  last edited by

                  Interesting. It doesn't show the client version in the main list if it's up to date.
                  1hEulJN.png

                  1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @JaredBusch
                    last edited by

                    @JaredBusch said in Screenconnect connects but only have black screen:

                    @gjacobse said in Screenconnect connects but only have black screen:

                    @JaredBusch said in Screenconnect connects but only have black screen:

                    @gjacobse said in Screenconnect connects but only have black screen:

                    The consensus is that there is a version conflict between the Server and the Client.

                    0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

                    Select your PC and click the MORE option and Re-Install.

                    You can also upgrade them all at one time by hitting the Check Box at the top of the list...

                    I have this problem with a fully updated client device.
                    One specific system does it 95% of the time.

                    Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

                    Yes. It also works immediately after a reboot.

                    A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.

                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @Dashrender
                      last edited by

                      @Dashrender said in Screenconnect connects but only have black screen:

                      @JaredBusch said in Screenconnect connects but only have black screen:

                      @gjacobse said in Screenconnect connects but only have black screen:

                      @JaredBusch said in Screenconnect connects but only have black screen:

                      @gjacobse said in Screenconnect connects but only have black screen:

                      The consensus is that there is a version conflict between the Server and the Client.

                      0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

                      Select your PC and click the MORE option and Re-Install.

                      You can also upgrade them all at one time by hitting the Check Box at the top of the list...

                      I have this problem with a fully updated client device.
                      One specific system does it 95% of the time.

                      Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

                      Yes. It also works immediately after a reboot.

                      A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.

                      Reintstall from the GUI as @gjacobse stated.

                      JaredBuschJ DashrenderD 2 Replies Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @JaredBusch
                        last edited by

                        @JaredBusch said in Screenconnect connects but only have black screen:

                        @Dashrender said in Screenconnect connects but only have black screen:

                        @JaredBusch said in Screenconnect connects but only have black screen:

                        @gjacobse said in Screenconnect connects but only have black screen:

                        @JaredBusch said in Screenconnect connects but only have black screen:

                        @gjacobse said in Screenconnect connects but only have black screen:

                        The consensus is that there is a version conflict between the Server and the Client.

                        0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

                        Select your PC and click the MORE option and Re-Install.

                        You can also upgrade them all at one time by hitting the Check Box at the top of the list...

                        I have this problem with a fully updated client device.
                        One specific system does it 95% of the time.

                        Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

                        Yes. It also works immediately after a reboot.

                        A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.

                        Reintstall from the GUI as @gjacobse stated.

                        Note, it will not resinstall while you are connected.

                        1 Reply Last reply Reply Quote 1
                        • DashrenderD
                          Dashrender @JaredBusch
                          last edited by

                          @JaredBusch said in Screenconnect connects but only have black screen:

                          @Dashrender said in Screenconnect connects but only have black screen:

                          @JaredBusch said in Screenconnect connects but only have black screen:

                          @gjacobse said in Screenconnect connects but only have black screen:

                          @JaredBusch said in Screenconnect connects but only have black screen:

                          @gjacobse said in Screenconnect connects but only have black screen:

                          The consensus is that there is a version conflict between the Server and the Client.

                          0_1473345638627_2016-09-08 10_39_13-NTG Remote Portal.png

                          Select your PC and click the MORE option and Re-Install.

                          You can also upgrade them all at one time by hitting the Check Box at the top of the list...

                          I have this problem with a fully updated client device.
                          One specific system does it 95% of the time.

                          Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.

                          Yes. It also works immediately after a reboot.

                          A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.

                          Reintstall from the GUI as @gjacobse stated.

                          Yeah I didn't know about that at the time, which is really why I made this post. 🙂

                          1 Reply Last reply Reply Quote 0
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