Screenconnect connects but only have black screen
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@Dashrender said in Screenconnect connects but only have black screen:
I'm on the latest version of ScreenConnect server - though the client might be a bit out of date on the remote PC.
When I connect, it shows connected, but I only see a black screen. The window has changed to the correct shape based on the resolution of the remote computer (i.e. super wide if there are two monitors) and the user can see me moving mouse, but i get no video on my side.
anyone seen this before?
Yes - We just went through that ourselves with a few devices. Give me a moment to try to pull that back out of my brain as to what the problem was.
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The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
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Awesome! thanks.
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@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time. -
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
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@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
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@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
Sounds like you found an undocumented feature... I could resolve on the next update.
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Interesting. It doesn't show the client version in the main list if it's up to date.
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@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
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@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
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@JaredBusch said in Screenconnect connects but only have black screen:
@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
Note, it will not resinstall while you are connected.
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@JaredBusch said in Screenconnect connects but only have black screen:
@Dashrender said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
@JaredBusch said in Screenconnect connects but only have black screen:
@gjacobse said in Screenconnect connects but only have black screen:
The consensus is that there is a version conflict between the Server and the Client.
Select your PC and click the MORE option and Re-Install.
You can also upgrade them all at one time by hitting the Check Box at the top of the list...
I have this problem with a fully updated client device.
One specific system does it 95% of the time.Curious... Have you uninstalled it and re-installed the newest version? I would expect you have but thought I would ask anyway.
Yes. It also works immediately after a reboot.
A reboot while on the old client did not solve the problem. I didn't uninstall/reinstall since I am remote to the user.
Reintstall from the GUI as @gjacobse stated.
Yeah I didn't know about that at the time, which is really why I made this post.
