remote control software/screen sharing

scottalanmiller

Are you done with the upgrade yet?

I have the system built and ready to go. @Minion-Queen is just sorting out the SC paperwork from the SC side.

Jason

We use LogMeIn.. seems slow. Granted I rarely use it anyway since I'm on the network/server side.

mmruiz

Be careful, it depends where you live, some tools can't be not legal actually. Hope this resolve soon.

Logmein is fantastic, but in Europe (Union) we can't use it with tranquility cause Safe Harbor and legal problems with European Data protection laws.

Teamviewer is good and European based (Germans)

Try anydesk, very light and fast, and actually free. Also Germans.

Also MaxFocus with TakeControl is a good option if you want a more complete solution with multiple customers monitored. Based in Teamviewer.

There is another option, Ammyy Admin, based in VNC.

I used in the past SplashStop, very fast, multiple clients. Also American Company. They have a system similar to logmein.

iroal

It does not have good quality but chrome remote control it's free.

stacksofplates

I've used Remote Utilities by Usoris and its not bad.

What I do right now is usually set up a ZeroTier network for each of my clients and then use NoMachine over that.

Ive used TeamViewer and it's not bad. I've never used ScreenConnect so I can't say anything for that. The one company I used to work for used Bomgar, but it was pretty pricey if I remember right.

Deleted74295

@mmruiz said:

Logmein is fantastic, but in Europe (Union) we can't use it with tranquility cause Safe Harbor and legal problems with European Data protection laws.

Umm, safe harbour is dead, the EU struck it down. It was then replaced with: http://www.theregister.co.uk/2016/02/02/safe_harbor_replaced_with_privacy_shield/

Mike Davis

MaxFocus and ScreenConnect both offer remote control, but MaxFocus also offers patch management and system checks, and I haven't found those in ScreenConnect. I could be missing somethig since I've only been using ScreenConnect for a couple weeks and I've used Max Focus for a couple years.

Dashrender

Aren't those different products?
Screenconnect is a remote access tool,
MaxFocus is a MSP tool - remote access, patch management, AV, etc?

scottalanmiller

@Dashrender said:

Aren't those different products?
Screenconnect is a remote access tool,
MaxFocus is a MSP tool - remote access, patch management, AV, etc?

Yes, SC competes with TeamViewer. They are remote access.

MaxFocus includes TeamViewer as one of its pieces, it is an RMM.

Dashrender

@Jason said:

We use LogMeIn.. seems slow. Granted I rarely use it anyway since I'm on the network/server side.

You know, I rarely had slowness issues - though for the past year I haven't been able to do remote control from the browser, instead I have to use the installed client to connect and do remote control.

A minor PITA after using and launching solely from the browser.