Apple bricks phone if not serviced by Apple

Nic

I believe it's when you replace the touch sensor or the motherboard, as those are synced up at manufacture. If you don't replace them as a pair then the trust relationship between them is broken. If you allow a new touch sensor to be added to an existing phone then you can spoof the fingerprint read. I understand why they are doing this to protect your data from being stolen when someone has physical access to your phone, however I don't think bricking the phone is the correct response. Also the issue comes up when you upgrade the OS - before that the fingerprint sensor just stops working if it has been replaced. A better experience would be a warning before you upgrade, or preventing the upgrade altogether.

Dashrender

I agree that the brick after an upgrade is the wrong approach.

iroal

http://www.theguardian.com/business/2016/feb/08/apple-under-pressure-lawyers-error-53-codes?CMP=fb_gu

marcinozga

I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

Dashrender

@marcinozga said:

I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

Not really - unless you think Apple will increase the cost of the phones based on the lawsuit - which seems unlikely.

travisdh1

@Dashrender said:

@marcinozga said:

I really want Apple to get hit with lawsuits and high fines, just to teach them a lesson, but on the other hand, it's the end users that will eventually pay the bill. So no good solution there.

Not really - unless you think Apple will increase the cost of the phones based on the lawsuit - which seems unlikely.

It's economics 101, of course they would.

IRJ

scottalanmiller

@coliver said:

I could have sworn there was a recent law put in place that made Apple's behavior here illegal (at least in the US).

No recent law needed. Intentionally bricking a phone to stop the user from using it constitutes theft and/or bad faith and would be extremely illegal in the US and, I'm sure, the EU.

scottalanmiller

@Dashrender said:

Clearly people are having work done by non Apple certified places using, most likely, non-Apple supplied parts - otherwise this wouldn't be an issue - and do you want to trust those parts?

Since Apple doesn't have certified places in all countries, what are people supposed to be doing? As someone who has had to use non-Apple service in parts of the world where Apple has no presence in the country or any nearby country to a degree where the locals are not even aware that there is such a thing as an Apple Store and think that the term just is a weird American reference to stores that sell Apple products... this is a major potential problem. And I'm talking people who are big time Apples users and even they are unaware of actual Apple stores existing.

scottalanmiller

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

dafyre

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

I get that they are going for security... but why not simply disable the fingerprint reader if they detect the phone has been tampered with?

Deleted74295

At the end of the day, this is a money grab. There are many other ways to deal with the security issue around the finger print sensor besides out-right breaking the whole device.

Dashrender

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

scottalanmiller

@Dashrender said:

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

I do, read what I wrote.

Minion Queen

@Dashrender said:

@scottalanmiller said:

@Dashrender said:

But just the glass? Assuming the touch sensor isn't part of the glass, shouldn't matter.

When I was in rural Panama, my glass got broken (first time ever) and the only repair option was a little shop in the middle of nowhere. They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

This could be what pushed me over the edge to going to Android even though I hate Android phones and love iPhone ones. This is not something a traveller can have. The ability to have anyone, anywhere fix the glass is was a key factor in using iPhones.

Wait, what?@!?!? you don't use an Apple phone anymore? Say it isn't so!

No this is what would push him away not what did

Dashrender

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

Deleted74295

iPhone 6 handsets only @Dashrender

I'm loving my 5s right now.

scottalanmiller

@Dashrender said:

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

This all happened to me, but on a 5S, so I was protected.

Dashrender

@Breffni-Potter said:

iPhone 6 handsets only @Dashrender

I'm loving my 5s right now.

lol this is Scott we are talking about, I'd expect him to have nothing less than the best

Dashrender

@scottalanmiller said:

@Dashrender said:

@SAM said:

They replaced the button as part of the glass. Had this happened, Apple would have disabled my phone without even having offered a service option for me.

So they did or did not replace the button?

You're inclusion of "Had this happened" confuses me - had what happened? the replacement of the button? or the bricking of the phone?

Assuming you have a new button, have you upgraded the software since this problem came to light? If not, I wonder if you upgrade now if you will in fact be bricked.

This all happened to me, but on a 5S, so I was protected.

And happened last year, before this was a problem.