iPhone: weak Wi-Fi leads to hefty bill.
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@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
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@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
I seriously doubt they'll want to stay with AT&T after paying $2k.
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@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
Them being a hero doesn't make it their job. In fact, it implies very much the opposite. A&T has zero responsibility here. They've gone out of their way already to verify that the customer doesn't care. Would it be "nice" to go even farther? Perhaps. But that goes against AT&T's business interest and, for all we know, the interest of their customers who decided that this wasn't a problem. Bottom line, AT&T is blameless here, no matter how much I dislike them.
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@quicky2g said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
I seriously doubt they'll want to stay with AT&T after paying $2k.
you'd think that, but they are already paying huge AT&T fees and getting crap service. Why would they switch over one extra large bill? If they cared, they'd not be on AT&T anyway. Not like TMobile doesn't work great in SF with unlimited data already.
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@scottalanmiller said:
@quicky2g said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
I seriously doubt they'll want to stay with AT&T after paying $2k.
you'd think that, but they are already paying huge AT&T fees and getting crap service. Why would they switch over one extra large bill? If they cared, they'd not be on AT&T anyway. Not like TMobile doesn't work great in SF with unlimited data already.
It's just a kick in the pants no matter what the reasoning. If I paid a carrier $2k in one month I wouldn't want to pay them anymore as long as there was a reasonable alternative. In most cities there is.
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@quicky2g said:
It's just a kick in the pants no matter what the reasoning. If I paid a carrier $2k in one month I wouldn't want to pay them anymore as long as there was a reasonable alternative. In most cities there is.
It's about the same annual kick in the pants that that family is paying to AT&T over the alternatives already. Hence why I say that.
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First thing I did on the eldest phone, switched off data. She doesn't need to use it the phone is not an entertainment device she has a tablet, the phone is to text and message on. Not watch YouTube all day because she forgot to charge her tablet up lol.
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@quicky2g said:
@scottalanmiller said:
@quicky2g said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You say that like redundancy is a bad thing.
And sure -- you and I know how to go into our phones and turn off the data bits until we want them on. However, the average user may or may not know this. If the carrier can do it, why not let them do it for those who can't be bothered to do it, or don't know how to google for it?
Because it isn't their job to do it
Why isn't it? They are the service provider. They would come out the hero in this case. AT & T could have "saved" their customer from their kid and disabled data, rather than giving the customer a heart attack by way of a $2k bill.
I seriously doubt they'll want to stay with AT&T after paying $2k.
you'd think that, but they are already paying huge AT&T fees and getting crap service. Why would they switch over one extra large bill? If they cared, they'd not be on AT&T anyway. Not like TMobile doesn't work great in SF with unlimited data already.
It's just a kick in the pants no matter what the reasoning. If I paid a carrier $2k in one month I wouldn't want to pay them anymore as long as there was a reasonable alternative. In most cities there is.
I saw somewhere that AT & T is not going to make them pay the full $2k, IIRC.
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Piss poor customer services is why AT&T struggles and will continue to struggle. Customer service isn't just about correcting issues (which AT&T doesn't do anyway), it's about being proactive and understanding the needs of your customers. IMO there is no excuse for this. They should adjust the bill immediately as there are losing more than $2k in bad press. It's so easy for AT&T to implement a notification system.
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Unfortunately where I live, AT&T is the only reliable service once you are outside of the city. But the family plan I am on with 4 phones is only $135/month.
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I use cricket. Which is AT&T prepaid. It provides the best service and value. You do have to buy your own phone, but it's much cheaper in the long run then getting locked into a contract at a higher price (payments).
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I buy my phones outright all the time to keep monthly costs low.
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@IRJ said:
They should adjust the bill immediately as there are losing more than $2k in bad press. It's so easy for AT&T to implement a notification system.
Problems there are...
- Bad press has already happened. Too late to fix it.
- Adjusting it makes it look like AT&T might have been at fault making the press worse.
- Those who know that they do this will start to expect AT&T to not require them to pay their bills.
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@scottalanmiller said:
@IRJ said:
They should adjust the bill immediately as there are losing more than $2k in bad press. It's so easy for AT&T to implement a notification system.
Problems there are...
- Bad press has already happened. Too late to fix it.
- Adjusting it makes it look like AT&T might have been at fault making the press worse.
- Those who know that they do this will start to expect AT&T to not require them to pay their bills.
If I were AT&T, I'd lock the kid in a dark dungeon and whip him until his parents pay the whole thing. I would record it and make an ad from it, showing what happens to people who refuse to be responsible with their data usage. Then I would take all of the bonus cash from customers paying their bills early, and I would line the pockets of some elected officials, so I didn't have to take any real heat for beating an idiot in the public view.
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@art_of_shred said:
@scottalanmiller said:
@IRJ said:
They should adjust the bill immediately as there are losing more than $2k in bad press. It's so easy for AT&T to implement a notification system.
Problems there are...
- Bad press has already happened. Too late to fix it.
- Adjusting it makes it look like AT&T might have been at fault making the press worse.
- Those who know that they do this will start to expect AT&T to not require them to pay their bills.
If I were AT&T, I'd lock the kid in a dark dungeon and whip him until his parents pay the whole thing. I would record it and make an ad from it, showing what happens to people who refuse to be responsible with their data usage. Then I would take all of the bonus cash from customers paying their bills early, and I would line the pockets of some elected officials, so I didn't have to take any real heat for beating an idiot in the public view.
...and after the parents pay up, lock them up for a combo treatment - beating and sterilization, get those defective genes out of the pool.
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@RojoLoco It's already too late for that. Gotta get the kid before he reproduces.
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@art_of_shred that goes without saying... but the kid doesn't need any more siblings either. Sterilize all the idiots!!!!
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@scottalanmiller said:
@IRJ said:
They should adjust the bill immediately as there are losing more than $2k in bad press. It's so easy for AT&T to implement a notification system.
Problems there are...
- Bad press has already happened. Too late to fix it.
- Adjusting it makes it look like AT&T might have been at fault making the press worse.
- Those who know that they do this will start to expect AT&T to not require them to pay their bills.
Everyone knows that the carriers will work with people on these issues. They always have. It is always in the news when this happens.
And for the record, AT&T sends a message EVERY time you go over the plan. So when they hit the plan limit and was sent the message about being charged for another 1GB that they ignored, well they got another one for each GB because it is another plan add on. That is a standard account setting and I do not know if you can even turn it off.
I was using a LTE based router at a client for a while until their fiber came in. I used AT&T for the service. When Windows 10 dropped a couple devices not on the domain there promptly downloaded it and i received a shit ton of messages.
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@BRRABill said:
@art_of_shred said:
Fine. But, if you hand a device to a kid, you just owned the responsibility for whatever they do with it. Of course there are limitations to that statement, but I'm sure you get what I mean.
Have you ever been with a screaming kid in a restaurant?
I'll take the $2K bill.
Actually yes... two in fact. Glad we are still on the old Unlimited plan...
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@scottalanmiller said:
@dafyre said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
@scottalanmiller said:
@IRJ said:
I believe everyone is at fault here, the son, the father, and AT&T. Everyone already mentioned why the father and son our at fault, but AT&T should have proactive monitors that send out redflags once a data bill hits a certain threshold. Especially if the family's typical phone bill is $150 and all the sudden is $2000. That should send a redflag somewhere and something should be done to ensure the customer really wants to accept the outrageous data charges.
But they did, right?
a single text message
how much hounding does one need. The message was sent and received and they didn't care. I don't see how AT&T has any more responsibility here. They have the status on the phone itself, they have an account status AND a courtesy, but unnecessary, text alert that they were being foolish. How many layers must AT&T do?
I would think an alert at every GB over the limit would be appreciated by customers.
I don't think that it would. Maybe some, but only some. And whether or not it would be appreciated doesn't in any way make AT&T at fault.
What I would like to see is companies give their customers the options of what to do when data runs out.
"You have met your data cap What would you like to do?"
- Continue using data (warning, you will be charged per GB of data you use!)
- Upgrade to next tier of data plan
- Disable data until your next billing cycle.
I get text messages from Verizon at 75, 80, and 95%, so that is kinda option 1. They actually offer the upgrade to next data tier option via text message, but not the option to disable my data.
But I can do all of that with my phone now, right? It would be a redundant service?
You can, but with the exception of T-mobile, the rest of the major carriers are shared data plans and your phone only knows about the data that YOUR phone has used.
I want this same system too.
Frankly, from a child perspective, I would like to be able to limit how much data they can use per day.
