@Dashrender said:
I left the OP vague because discussing my actual problem wasn't what I was trying to discuss - instead I was basically lamenting about how people often try to use the wrong solution for their problem.
For example, of the two different departments trying to solve a problem, the first problem is actually an HR problem - or at bare minimum a department to department issue where someone is simply not using the tools they already have to do the job they way the process and procedures dictate.
The second problem is looking to innovate the current solution (actual problem: a call comes in for an onsite visit at a hospital - now we have to decide which doc to give it to and track it) what I don't know yet is why a patient isn't created ASAP for that, and simply tracked there. Probably because the person answering the phone can't assign it to doc, a medical staffer has to do that, and there's no way to put the patient into the system without assigning a doc.. I'm not really sure..
The current method is to print off the consult, hand deliver it to a medical personal who drops everything else they are doing and finds a doc, delivers the information, logs the call into a call log, then moves on.... apparently there is a problem with this setup right now.
So the first one is, like you said, an HR problem. Not your concern, even if they try to make it appear to be.
Second one is also an HR issue. It's a flow issue, and management needs to address their procedures to see how they can optimize the process.
