@gjacobse said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

at 5:00pm EST World Pay credit card processing went down across all platforms... this is the USA's Biggest credit card processing vendor - .

the amount of calls we got in the last 20-30 minutes is astronomical. and they keep on coming

Would explain our calls as well - of course looking for (past) outage information doesn't show any..

Never will. they hide it, but you can bet almost every year during major holidays (specifically in the summer) they will go down.

at 5:00pm EST World Pay credit card processing went down across all platforms... this is the USA's Biggest credit card processing vendor - .

the amount of calls we got in the last 20-30 minutes is astronomical. and they keep on coming

@RojoLoco said in What Are You Doing Right Now:

Our office power was out all morning, someone called to tell me about it (woke me up), like I could have fixed it over the phone. I then ignored the next 20 calls and texts about it while I was driving. Is it Monday?

5th Monday of the week

@dafyre said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Connected into a site this morning, going to do some changes for a couple things - no biggie.
Open file explorer and it says ther's 15gb of 450 available.
So now instead of doing what I originally was going to be doing, Now i'm doing disk clean up and freeing up more space - at least its hump day.

Yeah. Too bad it's ONLY hump day. Just got out of a 2 hour meeting. Oy.

oof. i feel for that.

Connected into a site this morning, going to do some changes for a couple things - no biggie.
Open file explorer and it says ther's 15gb of 450 available.
So now instead of doing what I originally was going to be doing, Now i'm doing disk clean up and freeing up more space - at least its hump day.

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

playing with pfsense software router in Oracle VirtualBox.

Why? What's the goal? It's pretty rare that I would want a software router outside of a lab setting.

It was something I was working on a while ago that just spun back up to start over again.

I've not used a software firewall in decades. In a lab, sure, but not in production. You really always want hardware, but sometimes in the cloud you can't. But typically your cloud provider will provide the firewall in those cases. So it basically never comes up.

well then it's a good thing it was in VM's and not in a production setting .

No, I was explaining why I don't bother playing with the different ones out there - because it's not knowledge I can then apply to production. So while potentially interesting, it's not very valuable IMHO. There was a time when products like pfSense would get put on dedicated hardware because nothing on the market was any good. But today, it's very much a flipped market. Today you get better prices and better products by avoiding that stuff rather than by using it.

Just suggesting that if you are looking to play with something to further your career, pretty much anything else would be better because essentially (not completely) it's a product category without a use case today, making the time spent learning it and researching it lost to you.

Unless you are at a point in your career where there's just nowhere to go so you are no longer learning for the point of career growth Nothing wrong with playing around with tech if you find it fun. Just making sure you understand that knowing every software firewall on the market inside and out won't give you any soft of advantage of someone that just took a nap instead.

I get it, but i'm pretty sure you were the one who told me / gave me a "project" to help me on my learning journey.

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

playing with pfsense software router in Oracle VirtualBox.

Why? What's the goal? It's pretty rare that I would want a software router outside of a lab setting.

It was something I was working on a while ago that just spun back up to start over again.

I've not used a software firewall in decades. In a lab, sure, but not in production. You really always want hardware, but sometimes in the cloud you can't. But typically your cloud provider will provide the firewall in those cases. So it basically never comes up.

well then it's a good thing it was in VM's and not in a production setting .

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

playing with pfsense software router in Oracle VirtualBox.

Why? What's the goal? It's pretty rare that I would want a software router outside of a lab setting.

It was something I was working on a while ago that just spun back up to start over again.

@JaredBusch said in What Are You Doing Right Now:

@dafyre said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@dafyre said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

playing with pfsense software router in Oracle VirtualBox.

After you get done poking around with pfSense, check out OPNsense -- it's pretty good too.

Same kind of thing? software router?
opensource?
I could just google it but I'm kind of lazy. lol

Yeah, pretty much same vein as pfSense. The last time I compared the two, OPNsense looked and felt a little more modern.

I wouldn't be afraid to use either of them for stuff.

pfSense was purchased years back and while still available, the open version is a 2nd class citizen

what do you suggest? or use - rather

anyone using Linux Mint as their Daily driver ?

@dafyre said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

playing with pfsense software router in Oracle VirtualBox.

After you get done poking around with pfSense, check out OPNsense -- it's pretty good too.

Same kind of thing? software router?
opensource?
I could just google it but I'm kind of lazy. lol

playing with pfsense software router in Oracle VirtualBox.

Waiting for the firework show to start later tonight

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.

Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.

It is to the powers at be in this fucking company.

Yes, the non-MSP powers.

you would be surprised how often that is thrown out during discussions with new clients

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.

Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.

It is to the powers at be in this fucking company.

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

so - you're saying they lack the training to update the payroll/timeclock system with the corrected punches?

Or just as likely - they refuse to learn it when you do teach, and they just call every day to get help with it - and why not, you don't bill them hourly for support, so they can just eat your time away...

this is an issue for your company - time to re-evaluate the cost of support to those clients, then - you WILL be paid to help with this nonsense.

basically they don't care to learn nor do they care to learn.
and they do pay for support and this is "within scope" apparently.

Then take their rights away - make your life ultimately easier if not just more skut work.

Can't take the rights away - they should be able to edit shifts as needed, the problem is they don't clock them out before they add the clock out time on the back end.

it's a mess of a problem

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

so - you're saying they lack the training to update the payroll/timeclock system with the corrected punches?

Or just as likely - they refuse to learn it when you do teach, and they just call every day to get help with it - and why not, you don't bill them hourly for support, so they can just eat your time away...

this is an issue for your company - time to re-evaluate the cost of support to those clients, then - you WILL be paid to help with this nonsense.

basically they don't care to learn nor do they care to learn.
and they do pay for support and this is "within scope" apparently.

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.