Posts made by WrCombs

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.

Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.

It is to the powers at be in this fucking company.

Yes, the non-MSP powers.

you would be surprised how often that is thrown out during discussions with new clients

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.

Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.

It is to the powers at be in this fucking company.

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

so - you're saying they lack the training to update the payroll/timeclock system with the corrected punches?

Or just as likely - they refuse to learn it when you do teach, and they just call every day to get help with it - and why not, you don't bill them hourly for support, so they can just eat your time away...

this is an issue for your company - time to re-evaluate the cost of support to those clients, then - you WILL be paid to help with this nonsense.

basically they don't care to learn nor do they care to learn.
and they do pay for support and this is "within scope" apparently.

Then take their rights away - make your life ultimately easier if not just more skut work.

Can't take the rights away - they should be able to edit shifts as needed, the problem is they don't clock them out before they add the clock out time on the back end.

it's a mess of a problem

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

so - you're saying they lack the training to update the payroll/timeclock system with the corrected punches?

Or just as likely - they refuse to learn it when you do teach, and they just call every day to get help with it - and why not, you don't bill them hourly for support, so they can just eat your time away...

this is an issue for your company - time to re-evaluate the cost of support to those clients, then - you WILL be paid to help with this nonsense.

basically they don't care to learn nor do they care to learn.
and they do pay for support and this is "within scope" apparently.

@WrCombs said in What Are You Doing Right Now:

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times

@Dashrender said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.

Are they paying you to listen to them whine that they don't do their own portion of HR?

Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

hahaha

I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.

@scottalanmiller said in What Are You Doing Right Now:

Meetings. Always meetings.

employees forgetting to clockout.. always employees forgetting to clockout

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

I have decided I will be answering stupid questions from my bosses from here on out as with as much troll as possible until I get fired.

That'll be fun! I like this game.

It shall be a blast - see how far I can push it

I have decided I will be answering stupid questions from my bosses from here on out as with as much troll as possible until I get fired.

@RojoLoco said in What Are You Doing Right Now:

Hit the ground running today, I could hear the UPS beeping from the hallway.

run as fast as you can away

@dafyre said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Back in the office today after a very emotionally taxing day yesterday. Hoping the clock runs a little faster today.

I hope that all is well. Pretty exhausting day here yesterday, too.

Bad things come in three's right? was at a funeral service for an uncle on my dads side, when we got the call that my aunt died (same side) just waiting for the 3rd bad thing to happen (or find out about it)

But Happy Friday !

I feel bad saying Happy Friday after all that... But Happy Friday! -- but just in case, take this hard hat, and flak jacket.

this was on wednesday, it's just been a wild ride this week..
I will gladly take and wear those though lol

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Back in the office today after a very emotionally taxing day yesterday. Hoping the clock runs a little faster today.

I hope that all is well. Pretty exhausting day here yesterday, too.

Bad things come in three's right? was at a funeral service for an uncle on my dads side, when we got the call that my aunt died (same side) just waiting for the 3rd bad thing to happen (or find out about it)

But Happy Friday !

Back in the office today after a very emotionally taxing day yesterday. Hoping the clock runs a little faster today.

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

up at the hospital with my Girlfriend, been here since Thursday. looking we may go home today but we will see.

Oh man, is everything okay?

Better now that she was given some food. she wasn't able to keep anything down for about a week.

Oh wow.

thankfully they got her rehydrated, got her some meds and she's finally able to eat some real food.. it's been a long week.. but she's getting back to normal!

@scottalanmiller said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

up at the hospital with my Girlfriend, been here since Thursday. looking we may go home today but we will see.

Oh man, is everything okay?

Better now that she was given some food. she wasn't able to keep anything down for about a week.

up at the hospital with my Girlfriend, been here since Thursday. looking we may go home today but we will see.

@WrCombs said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Trying to find a Mac installer for a windows based software - I haven't been able to find one yet.
My next thought is to have them install a hypervisor and create a windows based machine in the hypervisor and install the software there. than they'd have to spin up the VM and run the software.. and these aren't the brightest people..
decisions decisions.

Thankfully I found it in the Apple store on my Support iPad.. Having them check now.

Never mind, they can download it but it doesn't load anything like it is supposed to .

@WrCombs said in What Are You Doing Right Now:

Trying to find a Mac installer for a windows based software - I haven't been able to find one yet.
My next thought is to have them install a hypervisor and create a windows based machine in the hypervisor and install the software there. than they'd have to spin up the VM and run the software.. and these aren't the brightest people..
decisions decisions.

Thankfully I found it in the Apple store on my Support iPad.. Having them check now.

@travisdh1 said in What Are You Doing Right Now:

@WrCombs said in What Are You Doing Right Now:

Trying to find a Mac installer for a windows based software - I haven't been able to find one yet.
My next thought is to have them install a hypervisor and create a windows based machine in the hypervisor and install the software there. than they'd have to spin up the VM and run the software.. and these aren't the brightest people..
decisions decisions.

With Mac, the hypervisor can be completely transparent to the user. You put a desktop icon for the Windows software on the main desktop, and the user never even knows they're running under a different OS.

Of course, you have to pay for the hypervisor(s) that enable that for Mac. Just a cost of using the platform.

interesting. I did not know that.
which one do you recommend?