Meetings. Always meetings.
employees forgetting to clockout.. always employees forgetting to clockout
I wish I was joking ; every day I get a call from one of these customer about someone not clocking out.
Any why do you and or your company care? that's an HR issue of your client's - there is literally nothing you can do to make them clock out.
Are they paying you to listen to them whine that they don't do their own portion of HR?
Because they call us to help get them clocked out or resolve the issues with clock in / out when it's messing with their real time labor reports.
and to add - this is part of being a Managed system provider for POS systems - we have to be able to help them with every part of the POS - so when people don't clock out it causes issues in the front of house, especially when they decide to try and fix it themselves without talking to us first; which is an easy fix - It's a training issue from corporate that I've brought up multiple times
It is not. What are you are doing is nothing to do with being an MSP. MSPs support on the IT side, they don't do the work for the end users.
Imagine being an ERP MSP, and being expected to enter new products or pack boxes. Sure, you can offer those services, but at that point you are becoming the manager, not doing an MSP service.
It is to the powers at be in this fucking company.
Yes, the non-MSP powers.
you would be surprised how often that is thrown out during discussions with new clients