BackBlaze vs. CrashPlan
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CrashPlan is more expensive than BackBlaze so I started checking out BackBlaze to backup the Macs in the company. Soon found out during testing that backups aren't showing up online. Chatting with support revealed that uploads (set to continuous), need 8-24 hours to propagate. Worked on something for 7 hours? Your stuff is gone.
Anyone had any experience with CrashPlan? Am I crazy or think that 8 hours is unacceptable for a business backup solution? If I set something to continuous, it should be available online fairly soon (tiny word document being used as a test). Because the CEO won't accept a "I know the doc is important and you just deleted it. But it won't be available for 8 hours."
I was comparing against Time Machine over the network to an OSX Server. Basically, I just want files from the higher ups to be uploaded so that if their computer crashes, they have the document they were just working on and all the changes.
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I love CrashPlan. Backup my whole family for 13.99/month - up to 10 computers.
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I also use CrashPlan, as I think I mentioned in your other thread.
I was looking at BackBlaze for cost reasons, but what you mentioned could certainly be an issue.
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Hopefully @aaron is around and will chime in.
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Additionally, BB requires that any applications that are generating the files are often required to be closed before the file is eligible for upload. Prefer to leave your apps open, lock your computer, and go home for the weekend? No backup is taking place.
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Is this for the home version or the business version of BackBlaze? Let me ping @Aaron as well
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Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
There system might not show you anything until after you get a full backup completed the first time. Once the back backup is done though, often those systems will push changes as setup by you on the client. Some are continuous, some are hourly, some are daily..
I'd test this by making sure that a full backup has taken place before thinking they were broken or unusable.
As for the not backing up open files - this is very common. Even some Server Class backup products won't backup open files (though those are far and few between these days.
If you have the situation/need to work on a single file for 7 hours and want backups while it's "stuff" is being created - definitely need to make sure the solution supports that.
I'm curious - for simplicity, let's say you were working on a Word Doc for 7 hours - and never once saved it, would you expect the backups software to backup the temporary files that are on the computer in this situation? Since there was never a save, a file was never created to save the document to, so the system is working purely in a temporary document. Bad situation all the way around.
I think Word by default, after you save the file at least once, will auto save your work every 10 mins or so, but the file would still be considered in use, even though you are actually working from the temp file.
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Trying CP now. I'm more impressed in the first 30 seconds with them.
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Has anyone using CrashPlan had to deal with the tech support recently?
They used to have a great live chat, but that is gone. And the past few times I had to resort to e-mail, it took days for them to get back to me. It's like something changed over there, but it might just be my instances. Figured I'd see if anyone else had any issues.
I still use them to backup all the key person machines.
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@Dashrender said in BackBlaze vs. CrashPlan:
Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
No no, it takes that long for EVERY backup (whether it is a new file or a change to an existing file) to show up. Have an old file opened and you just made a significant change to it? If your computer crashes within 8 hours of that time frame, your changes are all gone. Haven't closed the application in 4 days cause you always lock the PC? It's not backing up. That is straight from the horse's mouth.
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@BRRABill said in BackBlaze vs. CrashPlan:
Has anyone using CrashPlan had to deal with the tech support recently?
They used to have a great live chat, but that is gone. And the past few times I had to resort to e-mail, it took days for them to get back to me. It's like something changed over there, but it might just be my instances. Figured I'd see if anyone else had any issues.
I still use them to backup all the key person machines.
Go here... http://support.code42.com/ I see chat at the bottom...
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@BBigford said in BackBlaze vs. CrashPlan:
@Dashrender said in BackBlaze vs. CrashPlan:
Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
No no, it takes that long for EVERY backup (whether it is a new file or a change to an existing file) to show up. Have an old file opened and you just made a significant change to it? If your computer crashes within 8 hours of that time frame, your changes are all gone. Haven't closed the application in 4 days cause you always lock the PC? It's not backing up. That is straight from the horse's mouth.
Huh - again, not surprised on the open files not being backed up - do other desktop backup solutions backup open files? - are you sure?
But you're saying that once your computer sends a file to their servers, it takes their server 8 hours to make it available to you? or that your PC will only sync once every 8-24 hours?
Well, you're starting to see why it's cheaper - fewer sync options. LOL
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@Dashrender said in BackBlaze vs. CrashPlan:
@BBigford said in BackBlaze vs. CrashPlan:
@Dashrender said in BackBlaze vs. CrashPlan:
Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
No no, it takes that long for EVERY backup (whether it is a new file or a change to an existing file) to show up. Have an old file opened and you just made a significant change to it? If your computer crashes within 8 hours of that time frame, your changes are all gone. Haven't closed the application in 4 days cause you always lock the PC? It's not backing up. That is straight from the horse's mouth.
Huh - again, not surprised on the open files not being backed up - do other desktop backup solutions backup open files? - are you sure?
It's not about the file being open, BackBlaze said the program that generated the file creation or change needs to be closed. You could make a Word doc, and close all Word docs. But unless you close Word, they said that it might not backup.
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@Dashrender said in BackBlaze vs. CrashPlan:
@BBigford said in BackBlaze vs. CrashPlan:
@Dashrender said in BackBlaze vs. CrashPlan:
Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
No no, it takes that long for EVERY backup (whether it is a new file or a change to an existing file) to show up. Have an old file opened and you just made a significant change to it? If your computer crashes within 8 hours of that time frame, your changes are all gone. Haven't closed the application in 4 days cause you always lock the PC? It's not backing up. That is straight from the horse's mouth.
Huh - again, not surprised on the open files not being backed up - do other desktop backup solutions backup open files? - are you sure?
But you're saying that once your computer sends a file to their servers, it takes their server 8 hours to make it available to you? or that your PC will only sync once every 8-24 hours?
They're not saying it takes 8-24 hours to be available, they're saying it could take 8-24 hours to upload.
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I use BackBlaze at home and I'm not too concerned about the delay. This backup is for catastrophic failure, not to protect me against accidental file deletion or the computer crashing while I'm in the middle of writing my term paper. If I wanted that level of protection I'd use a local Time Machine backup or something equivalent, with BackBlaze as the final step in my backup process.
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@BBigford said in BackBlaze vs. CrashPlan:
Additionally, BB requires that any applications that are generating the files are often required to be closed before the file is eligible for upload. Prefer to leave your apps open, lock your computer, and go home for the weekend? No backup is taking place.
That's pretty standard. Is CrashPlan backing up open files? If so, how does it keep from corrupting them?
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@Nic said in BackBlaze vs. CrashPlan:
I use BackBlaze at home and I'm not too concerned about the delay. This backup is for catastrophic failure, not to protect me against accidental file deletion or the computer crashing while I'm in the middle of writing my term paper. If I wanted that level of protection I'd use a local Time Machine backup or something equivalent, with BackBlaze as the final step in my backup process.
Yeah, that is the job of versioning, not backup.
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@BBigford said in BackBlaze vs. CrashPlan:
@Dashrender said in BackBlaze vs. CrashPlan:
@BBigford said in BackBlaze vs. CrashPlan:
@Dashrender said in BackBlaze vs. CrashPlan:
Depending on what you're backing up, how large your internet pipe is, etc - I'm not surprised it could take 8-24 (or way more) hours before the first backup shows up.
No no, it takes that long for EVERY backup (whether it is a new file or a change to an existing file) to show up. Have an old file opened and you just made a significant change to it? If your computer crashes within 8 hours of that time frame, your changes are all gone. Haven't closed the application in 4 days cause you always lock the PC? It's not backing up. That is straight from the horse's mouth.
Huh - again, not surprised on the open files not being backed up - do other desktop backup solutions backup open files? - are you sure?
But you're saying that once your computer sends a file to their servers, it takes their server 8 hours to make it available to you? or that your PC will only sync once every 8-24 hours?
They're not saying it takes 8-24 hours to be available, they're saying it could take 8-24 hours to upload.
Propagate would not be the term then. Propagate implies that it was uploaded somewhere and just isn't visible from all online nodes. 8+ hours to upload is what they would say. But that sounds fishy, they actually are waiting eight hours before considering uploading a file? I think that we need to double check that, that's very weird and does not mimic any behaviour that I have seen.
