Random Thread - Anything Goes

DustinB3403

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

coliver

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

travisdh1

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

Yeah, sounds way to much like a telephone game when a portal could deal with it all quite easily.

DustinB3403

@coliver said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

And while I agree, a proper help desk should already be able to collect this information. Which the portal can do, if it's built appropriately.

coliver

@DustinB3403 said in Random Thread - Anything Goes:

@coliver said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

And while I agree, a proper help desk should already be able to collect this information. Which the portal can do, if it's built appropriately.

Eh, the users need training no argument there, but even with the best designed portal you're going to get those calls where an actual tech has to decipher what the user is trying to say.

DustinB3403

haha... David moderated a few of my posts on that topic. . .

I thought the comments were extremely accurate and well suited for the topic. . .

dafyre

@DustinB3403 said in Random Thread - Anything Goes:

@coliver said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

And while I agree, a proper help desk should already be able to collect this information. Which the portal can do, if it's built appropriately.

I've worked a Spiceworks helpdesk where all the pertinent fields were required, and we still got crap helpdesk tickets... It would take 5 or 6 back and forth replies to get enough info out of folks to actually start working on their tickets.

RojoLoco

@DustinB3403 said in Random Thread - Anything Goes:

haha... David moderated a few of my posts on that topic. . .

I thought the comments were extremely accurate and well suited for the topic. . .

Welcome to my spiceworks! I mean, if your name rhymes with ass....

travisdh1

@dafyre said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@coliver said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

And while I agree, a proper help desk should already be able to collect this information. Which the portal can do, if it's built appropriately.

I've worked a Spiceworks helpdesk where all the pertinent fields were required, and we still got crap helpdesk tickets... It would take 5 or 6 back and forth replies to get enough info out of folks to actually start working on their tickets.

Email submitted instead of through the portal?

dafyre

@travisdh1 said in Random Thread - Anything Goes:

@dafyre said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@coliver said in Random Thread - Anything Goes:

@DustinB3403 said in Random Thread - Anything Goes:

@travisdh1 You're welcome.

And that guy is completely insane. He wants his teachers to call the receptionist who then has to decipher what is wrong from the user who apparently can't explain it in writing.

Then the receptionist has to determine how to explain it in writing to the help desk, who then replies to the user directly!

WTF. . .

If you're a "good sized school" you should have dedicated helpdesk people. This seems like it would be a good task to move to the helpdesk and let the office manager actually do their job.

And while I agree, a proper help desk should already be able to collect this information. Which the portal can do, if it's built appropriately.

I've worked a Spiceworks helpdesk where all the pertinent fields were required, and we still got crap helpdesk tickets... It would take 5 or 6 back and forth replies to get enough info out of folks to actually start working on their tickets.

Email submitted instead of through the portal?