New ISP Issues at CEO's Home



  • @JasGot said in New ISP Issues at CEO's Home:

    @garak0410 You're doing fine. It sounds like you have access to the property while they are out of town. I would say if you don't get that pepwave re-configured to use the Ethernet wan by Saturday afternoon, I'd get a regular router and make sure he has his internet and WiFi back by the time he rolls in Sunday night..... You got this, just know when to fall back on plan "b".

    The router arrived today...went ahead with an EdgeMax...trying to figure out where to get started with the config...it has the same default IP ad the Pepwave so I'm thinking I just copy what's in the PEP wave over to ETH0 and in theory, should be a good start.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @JasGot said in New ISP Issues at CEO's Home:

    @garak0410 You're doing fine. It sounds like you have access to the property while they are out of town. I would say if you don't get that pepwave re-configured to use the Ethernet wan by Saturday afternoon, I'd get a regular router and make sure he has his internet and WiFi back by the time he rolls in Sunday night..... You got this, just know when to fall back on plan "b".

    The router arrived today...went ahead with an EdgeMax...trying to figure out where to get started with the config...it has the same default IP ad the Pepwave so I'm thinking I just copy what's in the PEP wave over to ETH0 and in theory, should be a good start.

    And forgive me for thinking aloud here but trying to map out how to complete this project...

    router_01.jpg

    I was going to leave Eth0 as it is for the connection back to the main network in the house to keep it the same as the PepWave...and using Eth04 for bringing the internet INTO this router...

    router_02.jpg

    So, assuming I just need to mirror the PepWave's network info for ETH0, correct?



  • @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.



  • @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.



  • @flaxking said in New ISP Issues at CEO's Home:

    @IRJ said in New ISP Issues at CEO's Home:

    @flaxking said in New ISP Issues at CEO's Home:

    I've been sent to the house of a former owner before, so this scenario doesn't surprise me. Sounds like it will give you some good experience anyway.

    Experience for what? No business does stuff like this? They dont put a new facility in a location without wired internet access. It just isnt done.

    I was referring to standard networking experience. But I guess Canada has third world internet access compared to the US, because there are lots of businesses running with wireless internet, and the percent can be high depending on the industry.

    Depends where.... Everyone says that here in NB we were almost world leaders from a telecom perspective before NB Tel turned into Aliant, then Bell Aliant and then Bell Canada....

    I think that part of the problem is that we're spread so thin it's hard to justify the infrastructure spend... consider that our whole country has less population than the state of California to put ROI into perspective...



  • I'm on site...

    lodge_01`.jpg

    I left it as I had configured, Network on ETH0 and Internet in ETH4 (before I saw the above replies) and so far, it is working...mostly...

    Our Milestone camera system isn't working but that may have something to do with the dynamic DNS we have said for that so will verify.

    And though it shows we are pulling about 45meg through ViaSat, it still seems a little slow when caching video but once it plays, it stays on...



  • @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.



  • @garak0410 said in New ISP Issues at CEO's Home:

    I'm on site...

    lodge_01`.jpg

    I left it as I had configured, Network on ETH0 and Internet in ETH4 (before I saw the above replies) and so far, it is working...mostly...

    Our Milestone camera system isn't working but that may have something to do with the dynamic DNS we have said for that so will verify.

    And though it shows we are pulling about 45meg through ViaSat, it still seems a little slow when caching video but once it plays, it stays on...

    If you had bothered to do the right thing and run the setup wizard, eth0 would be the WAN.

    That is also a PoE input.

    Eth4 is PoE output/pass through from eth0.



  • @JaredBusch said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    I'm on site...

    lodge_01`.jpg

    I left it as I had configured, Network on ETH0 and Internet in ETH4 (before I saw the above replies) and so far, it is working...mostly...

    Our Milestone camera system isn't working but that may have something to do with the dynamic DNS we have said for that so will verify.

    And though it shows we are pulling about 45meg through ViaSat, it still seems a little slow when caching video but once it plays, it stays on...

    If you had bothered to do the right thing and run the setup wizard, eth0 would be the WAN.

    That is also a PoE input.

    Eth4 is PoE output/pass through from eth0.

    I did follow the wizard and this is the route it took me initially...I'd be more than glad to go back and change it if need be...I'm trying to balance out the demands of the job that now requires me to handle all of work and the CEO's home, SOLO...plus care for my wife who has Leukemia and be able to get my pre-teen daughter to and from appointments and sports...these are the times when I wish I had a second person...don't always need one but the last few weeks, a second person would come in handy for the day to day gremlins...I am looking at SpiceWorld as an escape/vacation here in a few weeks...



  • @garak0410 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    I'm on site...

    lodge_01`.jpg

    I left it as I had configured, Network on ETH0 and Internet in ETH4 (before I saw the above replies) and so far, it is working...mostly...

    Our Milestone camera system isn't working but that may have something to do with the dynamic DNS we have said for that so will verify.

    And though it shows we are pulling about 45meg through ViaSat, it still seems a little slow when caching video but once it plays, it stays on...

    If you had bothered to do the right thing and run the setup wizard, eth0 would be the WAN.

    That is also a PoE input.

    Eth4 is PoE output/pass through from eth0.

    I did follow the wizard and this is the route it took me initially...I'd be more than glad to go back and change it if need be...I'm trying to balance out the demands of the job that now requires me to handle all of work and the CEO's home, SOLO...plus care for my wife who has Leukemia and be able to get my pre-teen daughter to and from appointments and sports...these are the times when I wish I had a second person...don't always need one but the last few weeks, a second person would come in handy for the day to day gremlins...I am looking at SpiceWorld as an escape/vacation here in a few weeks...

    Did you not update the firmware? The wizards have defaulted to eth0 as the WAN single something like version 1.6 or 1.7.

    I will note, as that is an ER-X I would avoid the 2.X firmware still.



  • @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?



  • @travisdh1 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?

    It has never changed.



  • The only problem I am having now is the port forwarding for the Milestone system.

    @JaredBusch said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?

    It has never changed.

    When I go back out there, I'll make these changes...right now, the struggle is getting the port forwarding correct for the Milestone cameras...I matched what was on the previous modem/router and it doesn't seem to be working as the mobile Milestone app isn't working still due to the port forwarding.



  • @garak0410 said in New ISP Issues at CEO's Home:

    The only problem I am having now is the port forwarding for the Milestone system.

    @JaredBusch said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?

    It has never changed.

    When I go back out there, I'll make these changes...right now, the struggle is getting the port forwarding correct for the Milestone cameras...I matched what was on the previous modem/router and it doesn't seem to be working as the mobile Milestone app isn't working still due to the port forwarding.

    Are you certain that it is the port forwarding causing the issue? Maybe it is something else.



  • @Reid-Cooper said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    The only problem I am having now is the port forwarding for the Milestone system.

    @JaredBusch said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @JaredBusch said in New ISP Issues at CEO's Home:

    @Dashrender said in New ISP Issues at CEO's Home:

    @travisdh1 said in New ISP Issues at CEO's Home:

    @garak0410 You want the internet connection on eth0 or eth1, those are the two ports that get the ASIC accelerated routing. eth2, eth3 and eth4 are all on a switch that has to use the CPU for routing functions, really slows things down.

    Interesting- I didn't know that. Cool.

    Because he’s wrong.

    Has that changed, or did I just get bad information again?

    It has never changed.

    When I go back out there, I'll make these changes...right now, the struggle is getting the port forwarding correct for the Milestone cameras...I matched what was on the previous modem/router and it doesn't seem to be working as the mobile Milestone app isn't working still due to the port forwarding.

    Are you certain that it is the port forwarding causing the issue? Maybe it is something else.

    I got it fixed...needed a little more DNS info in the router...it is all working now...

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Like many have mentioned before, it may be time for him to use his clout and money to see what it will take to get fiber out there...or we may look at point to point...



  • @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    I've asked him to give it a week or so before writing it off...at least 3 weeks so I can still go to Austin... 😉



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    I've asked him to give it a week or so before writing it off...at least 3 weeks so I can still go to Austin... 😉

    It's coming up quickly! Getting all of our plans finalized for it now that I am back from my weekend in Denver.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞



  • 600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.



  • @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    Satellite guy can't improve it unless the line of site is messed up. To really improve it, you'll need to do things like build a local DNS cache.



  • @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg



  • Is this company publicly traded?

    Seems like a blatant misuse of resources



  • @IRJ said in New ISP Issues at CEO's Home:

    Is this company publicly traded?

    Seems like a blatant misuse of resources

    Private company...we all own stock...I am truly the "Jack of all trades IT" person for the business and his home. As mentioned, he did hire someone who only does cabling and networking who originally set up his home...but I guess he wants to save a service call with him...and to be honest, and I've let management know, I'm falling behind at work.



  • His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    lodge_02_edit_01.jpg



  • @garak0410 said in New ISP Issues at CEO's Home:

    His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    lodge_02_edit_01.jpg

    It's satellite. Radio signal has to travel a LONG ways up, and then back down to earth before you even start thinking about getting to the joerandomwebsite.com they're looking at. Only way to speed it up is put a big cache in front of it and let it load locally.

    I would've LOVED 600ms response times when I was dealing with satellite. The one I was working with was a 1st gen sat, 3000ms on a good day.



  • @garak0410 said in New ISP Issues at CEO's Home:

    His house is pretty much going to take up my day tomorrow and perhaps rest of the week and I don't have a clue as to the cause of the latency at this time...will try a few other things tomorrow...

    The latency was known to be from selecting satellite, I thought. Aren't you getting the expected latency?



  • @garak0410 said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    600ms isn't untenable. Can't do phone calls but with some proper setup you can get a lot of things working decently well.

    @travisdh1 said in New ISP Issues at CEO's Home:

    @scottalanmiller said in New ISP Issues at CEO's Home:

    @garak0410 said in New ISP Issues at CEO's Home:

    But now reality hits...Satellite Internet isn't all that great...it for sure does have the "Click, wait, bam" result and uploads do struggle...he will let me know how it goes tonight...

    Newer ones get pretty good. Older ones tend to be terribly slow.

    The currently available ones are still rather slow. 600-800ms, which is better than the original 3000+. The ones with good latency aren't available yet 😞

    Yeah, it is pretty bad right now...he has me coming back tomorrow to see if I can make it any better.

    lodge_ping_01.jpg

    These are the expected speed. Satellite guy can't fix this without telling you to not use their satellite. 600ms is the standard for "really good" satellite today. At 587, you are getting "better than expected", not worse.



  • I never dealt with satellite but I have dealt with slow Internet speed for hundreds of users and setting up something like squid proxy helped a lot.


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