IT Support: $$ fee's charged
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@fateknollogee said in IT Support: $ fee's charged:
@jaredbusch said in IT Support: $ fee's charged:
@fateknollogee said in IT Support: $ fee's charged:
@JaredBusch What is your preferred MSP software?
We are not an MSP. We don't have software that we prefer.
We use various tools for various tasks.
Sorry, poor wording on my part.
I meant to ask what you use for billing & tracking time spent on billable action.Knowing JB, he wrote it himself
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@dashrender said in IT Support: $ fee's charged:
@fateknollogee said in IT Support: $ fee's charged:
@jaredbusch said in IT Support: $ fee's charged:
@fateknollogee said in IT Support: $ fee's charged:
@JaredBusch What is your preferred MSP software?
We are not an MSP. We don't have software that we prefer.
We use various tools for various tasks.
Sorry, poor wording on my part.
I meant to ask what you use for billing & tracking time spent on billable action.Knowing JB, he wrote it himself
Half right.
We use ManageEngine ServiceDesk for ticketing and then I use a report out of there to dump to CSV that goes to the accountants.
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If you do the per device or per user pricing model, you get creamed on the small shops. There are a bunch of variables that affect the cost. For instance, do the users run all the tickets through the office manager, or can anyone contact you?
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For my managed service customers, I have a flat monthly fee. It works for me because I have predictable income and can staff properly. It works for them because they have predictable IT costs.
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It also encourages me to be proactive, which is good for them. If you bill hourly, it would be easy to argue that it's in your interest to do things manually, etc.
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@mike-davis said in IT Support: $ fee's charged:
If you do the per device or per user pricing model, you get creamed on the small shops. There are a bunch of variables that affect the cost. For instance, do the users run all the tickets through the office manager, or can anyone contact you?
Yeah, tiny shops are the worst for set pricing. There is a base cost that nearly all companies incur that doesn't grow, or barely grows, as companies get bigger.
For example, the amount of time per person to support a one person office and a one hundred person office are normally totally different.
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@mike-davis said in IT Support: $ fee's charged:
It also encourages me to be proactive, which is good for them. If you bill hourly, it would be easy to argue that it's in your interest to do things manually, etc.
But on the other hand, encourages them not to invest because the cost of fixing things that breaks falls to you, not to them.
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I couldn't do fixed pricing for a small office, to much risk most times, unless you're charging hundreds per month per device, which is usually over kill for the client.
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@scottalanmiller said in IT Support: $ fee's charged:
@mike-davis said in IT Support: $ fee's charged:
It also encourages me to be proactive, which is good for them. If you bill hourly, it would be easy to argue that it's in your interest to do things manually, etc.
But on the other hand, encourages them not to invest because the cost of fixing things that breaks falls to you, not to them.
This is very true to a point. When you first make your assessment, you have to see what kind of gear they are running. Add a slow computer tax. For me, I include the virtual CIO service. Basically I help the small shops with their annual budgets. At that point, you can adjust your fee if they decide they don't want to upgrade stuff.
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@dashrender said in IT Support: $ fee's charged:
I couldn't do fixed pricing for a small office, to much risk most times, unless you're charging hundreds per month per device, which is usually over kill for the client.
With enough clients, the law of averages kicks in and you can do ok.
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@mike-davis Check your PM
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@mike-davis said in IT Support: $ fee's charged:
@dashrender said in IT Support: $ fee's charged:
I couldn't do fixed pricing for a small office, to much risk most times, unless you're charging hundreds per month per device, which is usually over kill for the client.
With enough clients, the law of averages kicks in and you can do ok.
Exactly, you need enough for averages to work out.
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@fateknollogee said in IT Support: $ fee's charged:
@JaredBusch What is your preferred MSP software?
Should check out Atera as their price/model looks great for a startup, everything is in one place.
I always charged $1100 per customer plus $50 for a seat. I never broke this out for the customer. I just sold them on what we could do for them.
Only 1 out of 3 or 4 meetings would actually close as customers. People sometimes came back to us later. But those customers were reliable and it was better for business growth.
There are a lot of businesses ran by non-business type people out there, they will run your IT practice in to the ground with them. Always enjoyed telling the others it didnt sound like they were a fit for us whenever they balked at the price discussion.
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@jaredbusch said in IT Support: $ fee's charged:
Is there a minimum time increment that is billed?
15 minutes.
I'm assuming this is remote work. We were always 1 hour minimum for onsite, 15 minutes for a remote.
