panic button for IP phone



  • I have a client that is thinking about a new phone system. They have therapists that would like a panic button on their phone that would ring a few phones in the front office if they push it. That's not an exact requirement, but the idea is that they are in their office with the door closed, and a client is starting to make them feel uncomfortable, so they press a button on their phone and someone from the front office can run to their office.

    Does anyone have any clients with similar needs? Can you make any suggestions on how to handle something like that?



  • I get the panic button, essentially a silent alarm.

    I've never had anything built into a phone, it's always been a separate device. I would think something like this has to exist. What phone system are they looking at implementing?





  • They have a Nortel BCM400 right now. Thus the reason to consider new phones.



  • That's just a ring group with a direct dial button assigned. Nothing weird at all.



  • @Mike-Davis said in panic button for IP phone:

    They have a Nortel BCM400 right now. Thus the reason to consider new phones.

    That was the reason to consider new phones in 1999.



  • @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Is there a way to have it ring different than a normal call coming in to the ring group?



  • @Mike-Davis said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Is there a way to have it ring different than a normal call coming in to the ring group?

    Most certainly, you can configure a ring group with a custom ring.

    Of course, the phone in this room will be ringing. So it might upset the creeper more.



  • @DustinB3403 said in panic button for IP phone:

    @Mike-Davis said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Is there a way to have it ring different than a normal call coming in to the ring group?

    Most certainly, you can configure a ring group with a custom ring.

    Of course, the phone in this room will be ringing. So it might upset the creeper more.

    Exactly this would not be a silent alarm or panic button this would just be your phone suddenly calling a bunch of other phones



  • @Mike-Davis said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Is there a way to have it ring different than a normal call coming in to the ring group?

    Sure, just set a different ring for that number.



  • So from this topic here you might be able to add one of these to dial the ring group.

    Not sure how exactly... still investigating. This would remove the ring-back, and possible still call the group or send a message.

    So might be worth a look...



  • Ah... I see what these devices can do, they can send an SMS message among other business integrations.

    So just hide it under a desk or somewhere not so obvious and you'd have a "panic" button.

    "HTTP(S), REST API, IFTTT, Zapier, email, SMS, social media, green (positive result), red (negative result) and more."



  • @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Very much NOT this. This would be immediately known to everyone in the room as the phone would begin ringing. Said person causing the uncomfortableness would then know something has happened and could turn violent or some or suicidal or who knows.

    This type of situation requires a SILENT event to happen in the room.

    With FreePBX and a Yealink phone I would build a button to use use the API in Asterisk.

    I have never been tasked to set this up so it is untested by me.

    1. make sure you can do a dial via URL on your PBX
    2. setup an XML XML Brower with a click to dial as the target


  • @JaredBusch said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    That's just a ring group with a direct dial button assigned. Nothing weird at all.

    Very much NOT this. This would be immediately known to everyone in the room as the phone would begin ringing. Said person causing the uncomfortableness would then know something has happened and could turn violent or some or suicidal or who knows.

    I'm not saying it is a good idea, but his request was for a bunch of phones to start ringing.



  • @JaredBusch said in panic button for IP phone:

    This type of situation requires a SILENT event to happen in the room.

    Might be some distance away, wouldn't necessarily be audible in the patient room.



  • @scottalanmiller said in panic button for IP phone:

    @JaredBusch said in panic button for IP phone:

    This type of situation requires a SILENT event to happen in the room.

    Might be some distance away, wouldn't necessarily be audible in the patient room.

    No. When you push a speed dial on your phone , you immediately hear ringing locally on the speaker phone.



  • @JaredBusch said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    @JaredBusch said in panic button for IP phone:

    This type of situation requires a SILENT event to happen in the room.

    Might be some distance away, wouldn't necessarily be audible in the patient room.

    No. When you push a speed dial on your phone , you immediately hear ringing locally on the speaker phone.

    OH! Yeah, that's a problem.





  • @Kelly said in panic button for IP phone:

    ARDUINO ALL THE THINGS!!!!

    http://www.instructables.com/id/Desk-Panic-Button/?ALLSTEPS

    That's a cool project, but not really practical for this job.



  • Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.



  • @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    And this is illegal ("everywhere") this is the 1 party consent laws that have been discussed over and over.



  • @DustinB3403 said in panic button for IP phone:

    @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    And this is illegal ("everywhere") this is the 1 party consent laws that have been discussed over and over.

    That's for recording, not speaker phones.



  • @scottalanmiller said in panic button for IP phone:

    @DustinB3403 said in panic button for IP phone:

    @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    And this is illegal ("everywhere") this is the 1 party consent laws that have been discussed over and over.

    That's for recording, not speaker phones.

    Consent laws still apply (invasion of privary)



  • @DustinB3403 said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    @DustinB3403 said in panic button for IP phone:

    @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    And this is illegal ("everywhere") this is the 1 party consent laws that have been discussed over and over.

    That's for recording, not speaker phones.

    Consent laws still apply (invasion of privary)

    Not sure they do...



  • @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    Mitel has something like this, but different.

    You can have extensions set to auto answer - if you call it from anywhere internal, it just autoanswers. I think they do have a dial code to allow auto answer as well.



  • @DustinB3403 said in panic button for IP phone:

    @scottalanmiller said in panic button for IP phone:

    @DustinB3403 said in panic button for IP phone:

    @Mike-Davis said in panic button for IP phone:

    Nortel has a feature they call "voicecall" where when you press voicecall and then dial an extension, it calls the other extension, beeps once, and immediately puts their phone on speaker phone. If a feature like this were available, that would work because the person on the other end of the line would immediately be able to hear what is going on in the room.

    As for the beep, I have heard rumors that the beep can be disabled. I have heard that car dealers disable the beep. Then when they leave you in their office to "talk to their manager" they go to the manager's office and then voicecall their phone. voila - they can now hear your conversation and if you were to search for a bug, you wouldn't find it because it's right in front of you.

    And this is illegal ("everywhere") this is the 1 party consent laws that have been discussed over and over.

    That's for recording, not speaker phones.

    Consent laws still apply (invasion of privary)

    I've not seen one that applies. Not aware of any. That means very little, but nothing we've been discussing relates at all. Recording and listening are totally different under the law. The listener is a full on member of the conversation and the consent is from any of several parties. Consent doesn't apply and the laws we discussed don't apply. Only notification applies and notification was only in the context of recording.



  • In this case, if the PBX had a similar feature implemented the way Nortel does it (with the beep) I think that would still be an option to consider.

    At the end of the day, I'm going to be sitting across from a few people that run the office and I'd like to give them a few options for a system that we can do with our phone system that their current system can't do.



  • What system are you pitching? Doesn't that system have a list of features?

    Looking at the Mitel manual, there are dozens if not 100+ feature codes.
    what's worse though - explaining the difference between ACD vs huntgroups and how they could be used.



  • @Dashrender I'd be pitching what ever kind of PBX @Mike-Ralston wants to build and support and what ever kind of phones would work well for them.

    The nortel system they are on is going end of life and I feel like the support costs would be lower going to a IP based PBX.



  • @Mike-Davis said in panic button for IP phone:

    @Dashrender I'd be pitching what ever kind of PBX @Mike-Ralston wants to build and support and what ever kind of phones would work well for them.

    The nortel system they are on is going end of life and I feel like the support costs would be lower going to a IP based PBX.

    I'm in a similar situation. My biggest issue is replacing all the old CAT 3 cable.