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    Drobo B800i Can't Turn On, Continuous Power Cycling

    IT Discussion
    drobo san b800i ntg lab ntg
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    • scottalanmillerS
      scottalanmiller
      last edited by

      In the NTG Lab we have had a Drobo B800i SAN that we have been using for bulk storage for our virtualization hosts. Today the Drobo appears to have died. From what we can tell, the Drobo powers up, only for a few seconds. Then it powers down for a second and powers up again.

      Obviously we are never able to see it from the Drobo console. We've tried blowing everything out and reseating the drives, but it behaves just the same after that too.

      Looks like the unit is fried. It is a SAN after all, you can't expect much life out of it. 😉 Anyone know if there is any trick to fixing one of these or is it just toast? We are assuming it is just toast, but wanted to gather some thoughts before cannibalizing it.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Accidentally double posted. Just comment over on this thread: http://mangolassi.it/topic/4630/drobo-b800i-startup-issues

        1 Reply Last reply Reply Quote 0
        • MattSpellerM
          MattSpeller
          last edited by

          First suspect is the PSU - $0.02

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            Likely. That means that the machine is toast, sadly.

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            • scottalanmillerS
              scottalanmiller
              last edited by

              And, of course, it was an inverted pyramid of doom, single point of failure. Just a lab, no big loss. But kind of funny that it happened first hand after years of warning people about this exactly scenario. We always assumed that it would happen, is the difference.

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              • scottalanmillerS
                scottalanmiller
                last edited by

                Drobo reached out to us without us having to say a thing and the replacement is already on its way!

                1 Reply Last reply Reply Quote 2
                • DashrenderD
                  Dashrender
                  last edited by

                  Cool - did they see your post on here or SW?

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    One of their ex-staffers knew about it and emailed someone. Then they saw it in a comment on SW as someone was mentioning using a B800i there.

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                    • Reid CooperR
                      Reid Cooper
                      last edited by

                      That's awesome that they have a new one shipping out to you already.

                      1 Reply Last reply Reply Quote 1
                      • nadnerBN
                        nadnerB
                        last edited by

                        I suspect that it's only because of Scott or because it's NTG.
                        Skeptical nadnerB does not believe any one else would receive the same treatment.
                         
                        But who invited Skeptical nadnerB?

                        ? ? 2 Replies Last reply Reply Quote 1
                        • ?
                          A Former User @nadnerB
                          last edited by

                          @nadnerB said:

                          I suspect that it's only because of Scott or because it's NTG.
                          Skeptical nadnerB does not believe any one else would receive the same treatment.
                           
                          But who invited Skeptical nadnerB?

                          I completely agree.

                          1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User @nadnerB
                            last edited by A Former User

                            @nadnerB said:

                            I suspect that it's only because of Scott or because it's NTG.
                            Skeptical nadnerB does not believe any one else would receive the same treatment.
                             
                            But who invited Skeptical nadnerB?

                            Exactly. We'd never get service like that. Scott/NTG get the best. That why I decided not to chance it with a Drobo. I read online of many many PSU failures in the drobo pro/pro fs and this unit (all similar designs). Not sure what I'll look at for backups. I also think this is the same reason they have good luck with Netgear and most others Dont.

                            scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @A Former User
                              last edited by

                              @thecreativeone91 said:

                              I also think this is the same reason they have good luck with Netgear and most others Dont.

                              Unlikely there as we've never contact Netgear support before, to the best of my knowledge. We've never had equipment die "young" enough to not just bin it if it had problems. It's possible that NTG has had to reach on to Netgear support and I am not aware, but I was definitely not involved if they did and they would have not know who we were.

                              We DID have two Netgears die this week (switches.) But to be fair, the electrical event that killed them burned out pretty much everything at the site (they opted not to have UPS or even surge protectors) and fully electrified their rack. So that the gear was Netgear really had nothing to do with it. I don't believe it was a lightning strike but could have been. I think it was just a failure from the power grid that let a huge surge through.

                              1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @A Former User
                                last edited by

                                @thecreativeone91 said:

                                Exactly. We'd never get service like that. Scott/NTG get the best. That why I decided not to chance it with a Drobo. I read online of many many PSU failures in the drobo pro/pro fs and this unit (all similar designs). Not sure what I'll look at for backups. I also think this is the same reason they have good luck with Netgear and most others Dont.

                                Sayeth the person that received a Unifi AP AC for free after a random forum conversation discussing issues with other hardware.

                                ? 1 Reply Last reply Reply Quote 1
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Hey, no one ever shipped me a free wireless unit. Hint hint.

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @scottalanmiller
                                    last edited by

                                    @scottalanmiller said:

                                    Hey, no one ever shipped me a free wireless unit. Hint hint.

                                    me either, though I did win a server last year from @xByte 👍

                                    1 Reply Last reply Reply Quote 2
                                    • ?
                                      A Former User @JaredBusch
                                      last edited by

                                      @JaredBusch said:

                                      @thecreativeone91 said:

                                      Exactly. We'd never get service like that. Scott/NTG get the best. That why I decided not to chance it with a Drobo. I read online of many many PSU failures in the drobo pro/pro fs and this unit (all similar designs). Not sure what I'll look at for backups. I also think this is the same reason they have good luck with Netgear and most others Dont.

                                      Sayeth the person that received a Unifi AP AC for free after a random forum conversation discussing issues with other hardware.

                                      Yeah But I paid them for it later on after I got it. Took a little convincing to get the to let me pay though. I Don't keep free stuff like that unless it's a true giveaway that anyone could have entered and won. I either look at it and end it back or keep it and pay them for it, the only exception has been some software (that was use for pro bono work). Mainly because I don't think you can truly evaluate and review a product or recommended it to anyone unless you have had to personally invest in it. Otherwise your take will be biased. And I think people deserve to be paid for their work.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @A Former User
                                        last edited by

                                        @thecreativeone91 said:

                                        @JaredBusch said:

                                        @thecreativeone91 said:

                                        Exactly. We'd never get service like that. Scott/NTG get the best. That why I decided not to chance it with a Drobo. I read online of many many PSU failures in the drobo pro/pro fs and this unit (all similar designs). Not sure what I'll look at for backups. I also think this is the same reason they have good luck with Netgear and most others Dont.

                                        Sayeth the person that received a Unifi AP AC for free after a random forum conversation discussing issues with other hardware.

                                        Yeah But I paid them for it later on after I got it. Took a little convincing to get the to let me pay though. I Don't keep free stuff like that unless it's a true giveaway that anyone could have entered and won. I either look at it and end it back or keep it and pay them for it, the only exception has been some software (that was use for pro bono work). Mainly because I don't think you can truly evaluate and review a product or recommended it to anyone unless you have had to personally invest in it. Otherwise your take will be biased. And I think people deserve to be paid for their work.

                                        That means, though, that you can only really evaluate stuff that you specifically need and can afford. You could never review a VMAX, for example. I appreciate the idea and see the value in it, but I don't think it is practical unless you are insanely rich and seeking to donate your wealth to hardware manufacturers. There is no simple answer. If you get everything for free you are not invested in it. If you pay for everything you get screwed and/or never get a lot of gear that people would like to see you use.

                                        JaredBuschJ ? 2 Replies Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          That means, though, that you can only really evaluate stuff that you specifically need and can afford. You could never review a VMAX, for example. I appreciate the idea and see the value in it, but I don't think it is practical unless you are insanely rich and seeking to donate your wealth to hardware manufacturers. There is no simple answer. If you get everything for free you are not invested in it. If you pay for everything you get screwed and/or never get a lot of gear that people would like to see you use.

                                          Exactly. There is a reason all companies with product attend trade shows, do free demos and give always. They are marketing. They are getting their name out there and getting REAL users and real feedback.

                                          mlnewsM 1 Reply Last reply Reply Quote 1
                                          • ?
                                            A Former User @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            @thecreativeone91 said:

                                            @JaredBusch said:

                                            @thecreativeone91 said:

                                            Exactly. We'd never get service like that. Scott/NTG get the best. That why I decided not to chance it with a Drobo. I read online of many many PSU failures in the drobo pro/pro fs and this unit (all similar designs). Not sure what I'll look at for backups. I also think this is the same reason they have good luck with Netgear and most others Dont.

                                            Sayeth the person that received a Unifi AP AC for free after a random forum conversation discussing issues with other hardware.

                                            Yeah But I paid them for it later on after I got it. Took a little convincing to get the to let me pay though. I Don't keep free stuff like that unless it's a true giveaway that anyone could have entered and won. I either look at it and end it back or keep it and pay them for it, the only exception has been some software (that was use for pro bono work). Mainly because I don't think you can truly evaluate and review a product or recommended it to anyone unless you have had to personally invest in it. Otherwise your take will be biased. And I think people deserve to be paid for their work.

                                            That means, though, that you can only really evaluate stuff that you specifically need and can afford. You could never review a VMAX, for example. I appreciate the idea and see the value in it, but I don't think it is practical unless you are insanely rich and seeking to donate your wealth to hardware manufacturers. There is no simple answer. If you get everything for free you are not invested in it. If you pay for everything you get screwed and/or never get a lot of gear that people would like to see you use.

                                            Or work for a company that has money or gets free stuff. Its not my money when its company stuff anyway so i dont apply the same thing. But, I don't count most vendor demos that won't let you tinker with the devices. I can tell you how many times I've had Dell/Equal Logic do on site demos of their SANs but they are always super controlled tests they do. And that was even as somone who had 4 older (2 on site, 2 DR) model EqualLogic SAN units in place (hence why looking to replace them).

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