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    What Are You Doing Right Now

    Scheduled Pinned Locked Moved Water Closet
    time waster
    88.9k Posts 285 Posters 42.3m Views
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    • ?
      A Former User @coliver
      last edited by

      @coliver said:

      @Bob-Beatty said:

      Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...

      Looks like I need to start looking into new helpdesk software...

      It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.

      You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/

      coliverC 1 Reply Last reply Reply Quote 0
      • coliverC
        coliver @A Former User
        last edited by

        @thecreativeone91 said:

        @coliver said:

        @Bob-Beatty said:

        Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...

        Looks like I need to start looking into new helpdesk software...

        It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.

        You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/

        I have a Request Tracker system built and running for our engineering team. That has been working well for that. May look into it for helpdesk usages as well.

        1 Reply Last reply Reply Quote 0
        • Reid CooperR
          Reid Cooper
          last edited by

          It's Friday and I am excited. Only a few hours till beer time! It's already afternoon (barely!)

          1 Reply Last reply Reply Quote 0
          • ?
            A Former User
            last edited by

            Reading one odd question: http://community.spiceworks.com/topic/826293-do-smbs-prefer-turnkey-solutions-or-custom-solutions?page=1

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @A Former User
              last edited by

              @thecreativeone91 that is rather odd. Definitely someone who doesn't understand how IT works and is very confused.

              1 Reply Last reply Reply Quote 0
              • coliverC
                coliver
                last edited by

                Playing with ManageEngine... really nice piece of software so far.

                scottalanmillerS gjacobseG 2 Replies Last reply Reply Quote 2
                • scottalanmillerS
                  scottalanmiller @coliver
                  last edited by

                  @coliver said:

                  Playing with ManageEngine... really nice piece of software so far.

                  Which component(s) of it?

                  coliverC 1 Reply Last reply Reply Quote 0
                  • coliverC
                    coliver @scottalanmiller
                    last edited by

                    @scottalanmiller said:

                    @coliver said:

                    Playing with ManageEngine... really nice piece of software so far.

                    Which component(s) of it?

                    Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.

                    scottalanmillerS ? 2 Replies Last reply Reply Quote 0
                    • RojoLocoR
                      RojoLoco
                      last edited by

                      Right now? I am anxiously awaiting 6pm. I'm over this week.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @coliver
                        last edited by

                        @coliver said:

                        Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.

                        Oh okay, I thought that you were talking about their management pieces. Yes, I like their helpdesk too, especially when hosted.

                        1 Reply Last reply Reply Quote 0
                        • ?
                          A Former User @coliver
                          last edited by

                          @coliver said:

                          @scottalanmiller said:

                          @coliver said:

                          Playing with ManageEngine... really nice piece of software so far.

                          Which component(s) of it?

                          Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.

                          There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.

                          coliverC 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Traffic shot up by about 80% at around 9am Eastern this morning. I wonder what could be doing that.

                            1 Reply Last reply Reply Quote 0
                            • coliverC
                              coliver @A Former User
                              last edited by

                              @thecreativeone91 said:

                              @coliver said:

                              @scottalanmiller said:

                              @coliver said:

                              Playing with ManageEngine... really nice piece of software so far.

                              Which component(s) of it?

                              Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.

                              There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.

                              Interesting, I will have to look into it a bit more... I have to restart our current helpdesk at least once a day to fix email fetching... just haven't had time to really troubleshoot it.

                              1 Reply Last reply Reply Quote 0
                              • gjacobseG
                                gjacobse @coliver
                                last edited by

                                @coliver said:

                                Playing with ManageEngine... really nice piece of software so far.

                                ME has been pretty decent. I'm actually looking to move it to a C@C install once I figure out a few things. at least maybe.

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • IRJI
                                  IRJ
                                  last edited by

                                  Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.

                                  thanksajdotcomT Q 2 Replies Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller @gjacobse
                                    last edited by

                                    @g.jacobse said:

                                    @coliver said:

                                    Playing with ManageEngine... really nice piece of software so far.

                                    ME has been pretty decent. I'm actually looking to move it to a C@C install once I figure out a few things. at least maybe.

                                    Why not use it hosted? It's free.

                                    gjacobseG 1 Reply Last reply Reply Quote 1
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      And traffic just doubled.... again!

                                      1 Reply Last reply Reply Quote 0
                                      • thanksajdotcomT
                                        thanksajdotcom @IRJ
                                        last edited by

                                        @IRJ said:

                                        Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.

                                        Sorry to hear that!

                                        1 Reply Last reply Reply Quote 1
                                        • Q
                                          QDesk @IRJ
                                          last edited by

                                          @IRJ said:

                                          Its 1;44PM EST on a Friday and I feel like a zombie. Its been a long week with a sick infant.

                                          That sucks, hope that they are feeling better soon.

                                          1 Reply Last reply Reply Quote 1
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            My wife and her sister are both sick too. Been a week like that.

                                            1 Reply Last reply Reply Quote 1
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