What Are You Doing Right Now
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I sense a disturbance in the force...
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Oh, I see.
I guess that's a good reason not to have a secret shower room. -
@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
Looks like I need to start looking into new helpdesk software...
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@nadnerB said:
Oh, I see.
I guess that's a good reason not to have a secret shower room.Thankfully we didn't have to learn that lesson on our own.
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Call the local panel beater. I don't think this will buff out.
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@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
I don't think it will be sold to HP or anything big.. but it feels more and more like a magazine/newspaper site than anything besides the fact that a lot of it's being more consumerized anyway.
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@coliver said:
@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
Looks like I need to start looking into new helpdesk software...
It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.
You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/
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@thecreativeone91 said:
@coliver said:
@Bob-Beatty said:
Yea, but I don't think that community is going anywhere - as well as the annual conference. Here is what will happen: They will be sold within 2 years to a giant (HP is my guess) and it will carry on as a free program for a while, until... who knows...
Looks like I need to start looking into new helpdesk software...
It's a decent software feature wise, but it is one of the most bloated & resource hog of a software I've seen. It's worse than Adobe products.
You might look at service desk but, it is much more of a complicated system http://www.manageengine.com/products/service-desk/
I have a Request Tracker system built and running for our engineering team. That has been working well for that. May look into it for helpdesk usages as well.
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It's Friday and I am excited. Only a few hours till beer time! It's already afternoon (barely!)
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Reading one odd question: http://community.spiceworks.com/topic/826293-do-smbs-prefer-turnkey-solutions-or-custom-solutions?page=1
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@thecreativeone91 that is rather odd. Definitely someone who doesn't understand how IT works and is very confused.
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Playing with ManageEngine... really nice piece of software so far.
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@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
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@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
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Right now? I am anxiously awaiting 6pm. I'm over this week.
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@coliver said:
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
Oh okay, I thought that you were talking about their management pieces. Yes, I like their helpdesk too, especially when hosted.
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@coliver said:
@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.
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Traffic shot up by about 80% at around 9am Eastern this morning. I wonder what could be doing that.
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@thecreativeone91 said:
@coliver said:
@scottalanmiller said:
@coliver said:
Playing with ManageEngine... really nice piece of software so far.
Which component(s) of it?
Just the help desk piece right now. It is hosted, so I may have to move it onsite if the hosted option isn't free at the end of the month trial.
There Rouge Device detection and Switch management/config backup is great as well. But they changed their site so much I can't find anything since it's not by the old package names anymore.
Interesting, I will have to look into it a bit more... I have to restart our current helpdesk at least once a day to fix email fetching... just haven't had time to really troubleshoot it.
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@coliver said:
Playing with ManageEngine... really nice piece of software so far.
ME has been pretty decent. I'm actually looking to move it to a C@C install once I figure out a few things. at least maybe.
