Free Hosted Help Desk?

scottalanmiller

@siringo said in Free Hosted Help Desk?:

Wondering if anyone is aware of a reasonable, free, hosted helpdesk system?

We use FreshDesk. I don't like it, but it is free and hosted.

scottalanmiller

@siringo said in Free Hosted Help Desk?:

Wondering if anyone is aware of a reasonable, free, hosted helpdesk system?

Doesn't need to be fancy, it's for a school so the staff can log jobs.

They won't be needing any in depth reports, maybe just be able to print out lists of completed, incomplete, unstarted jobs, stuff like that.

With thanks.

Doesn't really sound like those needs align with a helpdesk system.

Sounds like a task or project management system for a team would be better suited. There are millions of those. Asana just to name one.

Agreed, that's a project management system.

scottalanmiller

@dbeato said in Free Hosted Help Desk?:

@pete-s If for internal helpdesk, Zoho is okay but for a business that does manage other customers not so much.

Same experience. Tried Zoho (as we use it for everything else) and it's only so so for external clients.

Dashrender

I gave up on Freshdesk - just didn't like it.

I am currently using Spiceworks hosted version.

dafyre

@dashrender said in Free Hosted Help Desk?:

I gave up on Freshdesk - just didn't like it.

I am currently using Spiceworks hosted version.

Edit: As long as it works for what you need, I call it a win!

1337

@scottalanmiller said in Free Hosted Help Desk?:

@dbeato said in Free Hosted Help Desk?:

@pete-s If for internal helpdesk, Zoho is okay but for a business that does manage other customers not so much.

Same experience. Tried Zoho (as we use it for everything else) and it's only so so for external clients.

We use Zoho Desk but we are on the highest tier so we can have unlimited departments, full customization of every department and automate everything that the lower tiers can't.

While we're not doing helpdesk for other companies, I can't really see where it would fall short if you did. But maybe there is a feature missing that you needed and we don't use.

EDIT: @scottalanmiller Maybe I misunderstood - what do you mean by "external clients" Scott?

dbeato

@pete-s said in Free Hosted Help Desk?:

@scottalanmiller said in Free Hosted Help Desk?:

@dbeato said in Free Hosted Help Desk?:

@pete-s If for internal helpdesk, Zoho is okay but for a business that does manage other customers not so much.

Same experience. Tried Zoho (as we use it for everything else) and it's only so so for external clients.

We use Zoho Desk but we are on the highest tier so we can have unlimited departments, full customization of every department and automate everything that the lower tiers can't.

While we're not doing helpdesk for other companies, I can't really see where it would fall short if you did. But maybe there is a feature missing that you needed and we don't use.

EDIT: @scottalanmiller Maybe I misunderstood - what do you mean by "external clients" Scott?

I am speaking regarding invoicing and contract management on it.

siringo

Thanks everyone for the input.

gjacobse

@pete-s said in Free Hosted Help Desk?:

We use Zoho Desk but we are on the highest tier

We have ManageEngine ServiceDesk,... so very not impressed. The site structure has gotten screwed up, and any attempts to fix it only end up in making it worse by duplication.

"Free Hosted" doesn't mean it's the right thing. But in many cases - you can beat it to work for you. Just depends on the work and stress you want to deal with, what you want to give up and what you will never have..

1337

@gjacobse said in Free Hosted Help Desk?:

"Free Hosted" doesn't mean it's the right thing. But in many cases - you can beat it to work for you. Just depends on the work and stress you want to deal with, what you want to give up and what you will never have..

I'd go as far to say that the "free" version is seldom the right thing. Often the reason to look for a solution in the first place is to become more effective and spend less time on something. Just stepping up to the first paying tier usually gets you a lot of features that will save you time for a very modest monthly cost.