ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    ER-X firmware Upgrade

    IT Discussion
    8
    27
    2.9k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • DashrenderD
      Dashrender
      last edited by

      I'm thinking if you can get a console cable you should be able to recover this device.

      1 Reply Last reply Reply Quote 0
      • notverypunnyN
        notverypunny
        last edited by notverypunny

        There's mention of a tftp recovery option in the link below:

        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

        Don't know if it still applies but might be worth trying.

        Also:
        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

        and
        https://help.ui.com/hc/en-us/articles/360019289113

        pmonchoP 1 Reply Last reply Reply Quote 0
        • pmonchoP
          pmoncho @notverypunny
          last edited by

          @notverypunny said in ER-X firmware Upgrade:

          There's mention of a tftp recovery option in the link below:

          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

          Don't know if it still applies but might be worth trying.

          Also:
          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

          and
          https://help.ui.com/hc/en-us/articles/360019289113

          I was looking at similar posts. I think I will look into the USB-TTL device.

          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

          DashrenderD 1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender @pmoncho
            last edited by

            @pmoncho said in ER-X firmware Upgrade:

            @notverypunny said in ER-X firmware Upgrade:

            There's mention of a tftp recovery option in the link below:

            https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

            Don't know if it still applies but might be worth trying.

            Also:
            https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

            and
            https://help.ui.com/hc/en-us/articles/360019289113

            I was looking at similar posts. I think I will look into the USB-TTL device.

            Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

            wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

            pmonchoP 1 Reply Last reply Reply Quote 0
            • pmonchoP
              pmoncho @Dashrender
              last edited by

              @dashrender said in ER-X firmware Upgrade:

              @pmoncho said in ER-X firmware Upgrade:

              @notverypunny said in ER-X firmware Upgrade:

              There's mention of a tftp recovery option in the link below:

              https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

              Don't know if it still applies but might be worth trying.

              Also:
              https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

              and
              https://help.ui.com/hc/en-us/articles/360019289113

              I was looking at similar posts. I think I will look into the USB-TTL device.

              Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

              wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

              The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

              DashrenderD 1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender @pmoncho
                last edited by

                @pmoncho said in ER-X firmware Upgrade:

                @dashrender said in ER-X firmware Upgrade:

                @pmoncho said in ER-X firmware Upgrade:

                @notverypunny said in ER-X firmware Upgrade:

                There's mention of a tftp recovery option in the link below:

                https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                Don't know if it still applies but might be worth trying.

                Also:
                https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                and
                https://help.ui.com/hc/en-us/articles/360019289113

                I was looking at similar posts. I think I will look into the USB-TTL device.

                Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                Oh yeah - One of the reasons JB disliked this device!

                pmonchoP 1 Reply Last reply Reply Quote 0
                • pmonchoP
                  pmoncho @Dashrender
                  last edited by

                  @dashrender said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  @dashrender said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  @notverypunny said in ER-X firmware Upgrade:

                  There's mention of a tftp recovery option in the link below:

                  https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                  Don't know if it still applies but might be worth trying.

                  Also:
                  https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                  and
                  https://help.ui.com/hc/en-us/articles/360019289113

                  I was looking at similar posts. I think I will look into the USB-TTL device.

                  Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                  wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                  The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                  Oh yeah - One of the reasons JB disliked this device!

                  Yep. Bummer. I found this on Amazon:
                  https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                  Someone already used it on an ER so hopefully it will work for me too.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @pmoncho
                    last edited by

                    @pmoncho said in ER-X firmware Upgrade:

                    @dashrender said in ER-X firmware Upgrade:

                    @pmoncho said in ER-X firmware Upgrade:

                    @dashrender said in ER-X firmware Upgrade:

                    @pmoncho said in ER-X firmware Upgrade:

                    @notverypunny said in ER-X firmware Upgrade:

                    There's mention of a tftp recovery option in the link below:

                    https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                    Don't know if it still applies but might be worth trying.

                    Also:
                    https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                    and
                    https://help.ui.com/hc/en-us/articles/360019289113

                    I was looking at similar posts. I think I will look into the USB-TTL device.

                    Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                    wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                    The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                    Oh yeah - One of the reasons JB disliked this device!

                    Yep. Bummer. I found this on Amazon:
                    https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                    Someone already used it on an ER so hopefully it will work for me too.

                    I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

                    1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @pmoncho
                      last edited by

                      @pmoncho said in ER-X firmware Upgrade:

                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                      At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                      This has been a known issue with the ER-X from day 1.

                      pmonchoP 1 Reply Last reply Reply Quote 3
                      • CloudKnightC
                        CloudKnight
                        last edited by

                        Glad I didn't get this issue when I upgraded to the latest version.

                        pmonchoP 1 Reply Last reply Reply Quote 0
                        • pmonchoP
                          pmoncho @JaredBusch
                          last edited by

                          @jaredbusch said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                          At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                          This has been a known issue with the ER-X from day 1.

                          I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • pmonchoP
                            pmoncho @CloudKnight
                            last edited by

                            @stuartjordan said in ER-X firmware Upgrade:

                            Glad I didn't get this issue when I upgraded to the latest version.

                            I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                            Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @pmoncho
                              last edited by

                              @pmoncho said in ER-X firmware Upgrade:

                              @jaredbusch said in ER-X firmware Upgrade:

                              @pmoncho said in ER-X firmware Upgrade:

                              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                              At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                              This has been a known issue with the ER-X from day 1.

                              I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                              Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                              Full Process:

                              • Log in to UNMS
                              • Click to reboot router
                              • Wait for it to come back online
                              • Click upgrade
                              pmonchoP 1 Reply Last reply Reply Quote 1
                              • pmonchoP
                                pmoncho @JaredBusch
                                last edited by

                                @jaredbusch said in ER-X firmware Upgrade:

                                @pmoncho said in ER-X firmware Upgrade:

                                @jaredbusch said in ER-X firmware Upgrade:

                                @pmoncho said in ER-X firmware Upgrade:

                                The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                This has been a known issue with the ER-X from day 1.

                                I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                                Full Process:

                                • Log in to UNMS
                                • Click to reboot router
                                • Wait for it to come back online
                                • Click upgrade

                                Interesting.

                                What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @pmoncho
                                  last edited by

                                  @pmoncho said in ER-X firmware Upgrade:

                                  What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                  Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                                  1 Reply Last reply Reply Quote 2
                                  • M
                                    marcinozga @pmoncho
                                    last edited by

                                    @pmoncho said in ER-X firmware Upgrade:

                                    @marcinozga said in ER-X firmware Upgrade:

                                    It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                    I noticed others have had the same issue in the past.

                                    I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                    The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                    I used this cable:
                                    https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                    I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                    S 1 Reply Last reply Reply Quote 1
                                    • S
                                      soreno @marcinozga
                                      last edited by

                                      @marcinozga said in ER-X firmware Upgrade:

                                      @pmoncho said in ER-X firmware Upgrade:

                                      @marcinozga said in ER-X firmware Upgrade who are ya:

                                      It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                      I noticed others have had the same issue in the past.

                                      I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                      I used this cable:
                                      https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                      I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                      Thanks for pointing!

                                      1 Reply Last reply Reply Quote 0
                                      • 1
                                      • 2
                                      • 1 / 2
                                      • First post
                                        Last post