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    ER-X firmware Upgrade

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    • pmonchoP
      pmoncho @marcinozga
      last edited by

      @marcinozga said in ER-X firmware Upgrade:

      It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

      I noticed others have had the same issue in the past.

      I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

      DashrenderD JaredBuschJ M 3 Replies Last reply Reply Quote 0
      • DashrenderD
        Dashrender @pmoncho
        last edited by

        @pmoncho said in ER-X firmware Upgrade:

        @marcinozga said in ER-X firmware Upgrade:

        It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

        I noticed others have had the same issue in the past.

        I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

        yeah, that's not much when the firmware is 70 MB compressed.

        pmonchoP 1 Reply Last reply Reply Quote 0
        • pmonchoP
          pmoncho @Dashrender
          last edited by

          @dashrender said in ER-X firmware Upgrade:

          @pmoncho said in ER-X firmware Upgrade:

          @marcinozga said in ER-X firmware Upgrade:

          It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

          I noticed others have had the same issue in the past.

          I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

          The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

          yeah, that's not much when the firmware is 70 MB compressed.

          I definitely know that now. lol If that is what did it. The other reports I read, before I did anything, user mentioned <40%. I decided to give it a shot. Oh well. Bought a cheap D-link at Microcenter yesterday to get us going. Glad I did as we are locked down with snow this morning in NE Ohio.

          1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho
            last edited by

            @dashrender said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            @marcinozga said in ER-X firmware Upgrade:

            It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

            I noticed others have had the same issue in the past.

            I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

            yeah, that's not much when the firmware is 70 MB compressed.

            I definitely know that now. lol If that is what did it. The other reports I read, before I did anything, user mentioned <40%. I decided to give it a shot. Oh well.

            Bought a cheap D-link at Microcenter yesterday to get us going. Glad I did as we are locked down with snow this morning in NE Ohio.

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              I'm thinking if you can get a console cable you should be able to recover this device.

              1 Reply Last reply Reply Quote 0
              • notverypunnyN
                notverypunny
                last edited by notverypunny

                There's mention of a tftp recovery option in the link below:

                https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                Don't know if it still applies but might be worth trying.

                Also:
                https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                and
                https://help.ui.com/hc/en-us/articles/360019289113

                pmonchoP 1 Reply Last reply Reply Quote 0
                • pmonchoP
                  pmoncho @notverypunny
                  last edited by

                  @notverypunny said in ER-X firmware Upgrade:

                  There's mention of a tftp recovery option in the link below:

                  https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                  Don't know if it still applies but might be worth trying.

                  Also:
                  https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                  and
                  https://help.ui.com/hc/en-us/articles/360019289113

                  I was looking at similar posts. I think I will look into the USB-TTL device.

                  Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender @pmoncho
                    last edited by

                    @pmoncho said in ER-X firmware Upgrade:

                    @notverypunny said in ER-X firmware Upgrade:

                    There's mention of a tftp recovery option in the link below:

                    https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                    Don't know if it still applies but might be worth trying.

                    Also:
                    https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                    and
                    https://help.ui.com/hc/en-us/articles/360019289113

                    I was looking at similar posts. I think I will look into the USB-TTL device.

                    Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                    wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                    pmonchoP 1 Reply Last reply Reply Quote 0
                    • pmonchoP
                      pmoncho @Dashrender
                      last edited by

                      @dashrender said in ER-X firmware Upgrade:

                      @pmoncho said in ER-X firmware Upgrade:

                      @notverypunny said in ER-X firmware Upgrade:

                      There's mention of a tftp recovery option in the link below:

                      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                      Don't know if it still applies but might be worth trying.

                      Also:
                      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                      and
                      https://help.ui.com/hc/en-us/articles/360019289113

                      I was looking at similar posts. I think I will look into the USB-TTL device.

                      Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                      wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                      The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @pmoncho
                        last edited by

                        @pmoncho said in ER-X firmware Upgrade:

                        @dashrender said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        @notverypunny said in ER-X firmware Upgrade:

                        There's mention of a tftp recovery option in the link below:

                        https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                        Don't know if it still applies but might be worth trying.

                        Also:
                        https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                        and
                        https://help.ui.com/hc/en-us/articles/360019289113

                        I was looking at similar posts. I think I will look into the USB-TTL device.

                        Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                        wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                        The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                        Oh yeah - One of the reasons JB disliked this device!

                        pmonchoP 1 Reply Last reply Reply Quote 0
                        • pmonchoP
                          pmoncho @Dashrender
                          last edited by

                          @dashrender said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          @dashrender said in ER-X firmware Upgrade:

                          @pmoncho said in ER-X firmware Upgrade:

                          @notverypunny said in ER-X firmware Upgrade:

                          There's mention of a tftp recovery option in the link below:

                          https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                          Don't know if it still applies but might be worth trying.

                          Also:
                          https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                          and
                          https://help.ui.com/hc/en-us/articles/360019289113

                          I was looking at similar posts. I think I will look into the USB-TTL device.

                          Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                          wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                          The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                          Oh yeah - One of the reasons JB disliked this device!

                          Yep. Bummer. I found this on Amazon:
                          https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                          Someone already used it on an ER so hopefully it will work for me too.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @pmoncho
                            last edited by

                            @pmoncho said in ER-X firmware Upgrade:

                            @dashrender said in ER-X firmware Upgrade:

                            @pmoncho said in ER-X firmware Upgrade:

                            @dashrender said in ER-X firmware Upgrade:

                            @pmoncho said in ER-X firmware Upgrade:

                            @notverypunny said in ER-X firmware Upgrade:

                            There's mention of a tftp recovery option in the link below:

                            https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

                            Don't know if it still applies but might be worth trying.

                            Also:
                            https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

                            and
                            https://help.ui.com/hc/en-us/articles/360019289113

                            I was looking at similar posts. I think I will look into the USB-TTL device.

                            Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

                            wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

                            The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

                            Oh yeah - One of the reasons JB disliked this device!

                            Yep. Bummer. I found this on Amazon:
                            https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

                            Someone already used it on an ER so hopefully it will work for me too.

                            I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @pmoncho
                              last edited by

                              @pmoncho said in ER-X firmware Upgrade:

                              The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                              At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                              This has been a known issue with the ER-X from day 1.

                              pmonchoP 1 Reply Last reply Reply Quote 3
                              • CloudKnightC
                                CloudKnight
                                last edited by

                                Glad I didn't get this issue when I upgraded to the latest version.

                                pmonchoP 1 Reply Last reply Reply Quote 0
                                • pmonchoP
                                  pmoncho @JaredBusch
                                  last edited by

                                  @jaredbusch said in ER-X firmware Upgrade:

                                  @pmoncho said in ER-X firmware Upgrade:

                                  The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                  At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                  This has been a known issue with the ER-X from day 1.

                                  I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • pmonchoP
                                    pmoncho @CloudKnight
                                    last edited by

                                    @stuartjordan said in ER-X firmware Upgrade:

                                    Glad I didn't get this issue when I upgraded to the latest version.

                                    I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

                                    Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

                                    1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @pmoncho
                                      last edited by

                                      @pmoncho said in ER-X firmware Upgrade:

                                      @jaredbusch said in ER-X firmware Upgrade:

                                      @pmoncho said in ER-X firmware Upgrade:

                                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                      At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                      This has been a known issue with the ER-X from day 1.

                                      I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                      Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                                      Full Process:

                                      • Log in to UNMS
                                      • Click to reboot router
                                      • Wait for it to come back online
                                      • Click upgrade
                                      pmonchoP 1 Reply Last reply Reply Quote 1
                                      • pmonchoP
                                        pmoncho @JaredBusch
                                        last edited by

                                        @jaredbusch said in ER-X firmware Upgrade:

                                        @pmoncho said in ER-X firmware Upgrade:

                                        @jaredbusch said in ER-X firmware Upgrade:

                                        @pmoncho said in ER-X firmware Upgrade:

                                        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                        At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                                        This has been a known issue with the ER-X from day 1.

                                        I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                                        Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                                        Full Process:

                                        • Log in to UNMS
                                        • Click to reboot router
                                        • Wait for it to come back online
                                        • Click upgrade

                                        Interesting.

                                        What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @pmoncho
                                          last edited by

                                          @pmoncho said in ER-X firmware Upgrade:

                                          What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                                          Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                                          1 Reply Last reply Reply Quote 2
                                          • M
                                            marcinozga @pmoncho
                                            last edited by

                                            @pmoncho said in ER-X firmware Upgrade:

                                            @marcinozga said in ER-X firmware Upgrade:

                                            It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                                            I noticed others have had the same issue in the past.

                                            I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                                            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                                            I used this cable:
                                            https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                                            I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                                            S 1 Reply Last reply Reply Quote 1
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