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    Known issue with Unifi Access points and 4.3.24.11355 FW

    IT Discussion
    unifi ubiquiti wireless wifi
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    • CCWTechC
      CCWTech @jameswatt
      last edited by

      @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

      @CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:

      This is supposed to fix the issue: https://community.ui.com/releases/UAP-Firmware-4-3-26-11358/e05cd041-ea54-460c-85f4-7f3fd97261e8?page=8

      I just installed this today. Thanks.

      I had previously rolled back the firmware, but that didn't permanently fix the issue. It was still happening.

      Hoping that this new firmware fixes it.

      I had an issue last night but not sure if it was related. I'm on the RC firmware.

      dbeatoD J 2 Replies Last reply Reply Quote 0
      • dbeatoD
        dbeato @CCWTech
        last edited by

        @CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:

        e last night but not sure if it was related. I'm on the RC firmware.

        I had moved some APs to 4.0.80 firmware.

        1 Reply Last reply Reply Quote 1
        • J
          jameswatt @CCWTech
          last edited by

          @CCWTech did it end up being unrelated?

          CCWTechC 1 Reply Last reply Reply Quote 0
          • CCWTechC
            CCWTech @jameswatt
            last edited by

            @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

            @CCWTech did it end up being unrelated?

            I think so. Everything seems to be stable on the RC version. We have switched clients to the RC and they are not having issues any longer.

            J 1 Reply Last reply Reply Quote 1
            • J
              jameswatt @CCWTech
              last edited by

              @CCWTech said in Known issue with Unifi Access points and 4.3.24.11355 FW:

              @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

              @CCWTech did it end up being unrelated?

              I think so. Everything seems to be stable on the RC version. We have switched clients to the RC and they are not having issues any longer.

              Our DHCP lease time is 3 days at the office that is affected.

              A staff member was in the office all day Monday with their laptop. On Tuesday and Wednesday, they worked in different offices (with EnGenius WAPs using a different SSID/password.) This morning, she came back to the affected office and she couldn't get an IP address. Same DHCP problem. Unifi Controller shows the DHCP Timeout/Failure.

              All of the WAPs are on 4.3.26.11358. The controller is atag_6.0.43_14348. We are using Ubiquiti EdgeMax switches (not Unifi Switches) because I need more control over our entire network. We are using a SonicWall TZ-500 router.

              I have literally hundreds of locations with Unifi switches and SonicWall TZ routers. I have never, and will never, use their router in a business. The fact that I have lost 2 months over this issue, and it's still happening, is absolutely absurd.

              JaredBuschJ dbeatoD 3 Replies Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @jameswatt
                last edited by

                @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

                I have literally hundreds of locations with Unifi switches and SonicWall TZ routers. I have never, and will never, use their router in a business.

                Well I have used SonicWall routers and I will never use them again in a business or elsewhere.

                1 Reply Last reply Reply Quote 2
                • JaredBuschJ
                  JaredBusch @jameswatt
                  last edited by

                  @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

                  The fact that I have lost 2 months over this issue, and it's still happening, is absolutely absurd.

                  The absurd thing is that you have not simply rolled back the firmware to the prior working version.

                  J 1 Reply Last reply Reply Quote 1
                  • dbeatoD
                    dbeato @jameswatt
                    last edited by

                    @jameswatt So are you saying this is a Sonicwall issue?

                    1 Reply Last reply Reply Quote 0
                    • dbeatoD
                      dbeato
                      last edited by

                      New Firmware released supposedly to address this
                      https://community.ui.com/releases/UAP-Firmware-4-3-28/a02af414-6665-4c57-ac03-6e4dac8317e1

                      Improvements

                      • [UAP] Add support for adoption of UniFi SmartPower Strip (Early Access).
                        *[UAP] Improve DHCP compatibility, especially when using third-party or non-UniFi DHCP Servers.
                        Bugfixes
                        *[UAP-G2] Fix intermittent broadcast and multicast packet drop on gen2 APs, introduced in 4.3.24. This impacted users with non-UniFi DHCP servers which use broadcast for DHCP, along with IoT devices that rely on multicast for discovery.
                      CCWTechC 1 Reply Last reply Reply Quote 0
                      • CCWTechC
                        CCWTech @dbeato
                        last edited by

                        @dbeato said in Known issue with Unifi Access points and 4.3.24.11355 FW:

                        New Firmware released supposedly to address this
                        https://community.ui.com/releases/UAP-Firmware-4-3-28/a02af414-6665-4c57-ac03-6e4dac8317e1

                        Improvements

                        • [UAP] Add support for adoption of UniFi SmartPower Strip (Early Access).
                          *[UAP] Improve DHCP compatibility, especially when using third-party or non-UniFi DHCP Servers.
                          Bugfixes
                          *[UAP-G2] Fix intermittent broadcast and multicast packet drop on gen2 APs, introduced in 4.3.24. This impacted users with non-UniFi DHCP servers which use broadcast for DHCP, along with IoT devices that rely on multicast for discovery.

                        It looks like tons of complaints with that release as well.

                        dbeatoD 1 Reply Last reply Reply Quote 0
                        • dbeatoD
                          dbeato @CCWTech
                          last edited by

                          @CCWTech Well then 🙂 to be honest I have had the 4.3.24 Firmware with multiple networks and the ones failing are behind Sonicwall firewalls. We had some behind Sophos XG and Untangle and they are running fine. Even found out that the Amplifi from one of our customers fails behind a Sonicwall too with the latest firmware. Then if we move that Amplifi behind a Sophos XG, Untangle, Pfsense or even Edge Router it works fine. Very interesting.

                          1 Reply Last reply Reply Quote 0
                          • J
                            jameswatt @JaredBusch
                            last edited by

                            @JaredBusch said in Known issue with Unifi Access points and 4.3.24.11355 FW:

                            @jameswatt said in Known issue with Unifi Access points and 4.3.24.11355 FW:

                            The fact that I have lost 2 months over this issue, and it's still happening, is absolutely absurd.

                            The absurd thing is that you have not simply rolled back the firmware to the prior working version.

                            You obviously aren't following along. I've rolled back to the supposedly working firmware and it still does it.

                            Having this issue at multiple sites that were all set up within the last year. It wasn't as obvious at the other sites because the people don't leave with their laptops for days.

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              I've had zero issues with any firmware version recently.

                              The only issues I have had with UniFi is the changes to Control 6 and how VLAN is set up.

                              So much of the controller 6 GUI is expecting a damned USG.

                              1 Reply Last reply Reply Quote 3
                              • jclambertJ
                                jclambert
                                last edited by

                                I moved a test AP to 4.3.28.11361 yesterday. No issues experienced. I moved some additional ones this AM, and still no issue with DHCP like with the 4.3.24.x version

                                1 Reply Last reply Reply Quote 0
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