Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone)
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@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 I haven't had any issues with Ring Central - for myself or clients. Their software for iOS for my cell phone has been pretty excellent as well. Maybe you've had bad experiences? Maybe you don't like their pricing?
Vendor lock in, pricing, support response times (and attitude), sales tactics.
All around they just suck.
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@DustinB3403 Support isn't perfect but it is 24/7 and if you're bigger company you get dedicated US support. Service reliability/software has been great across the board as well. Device lock in isn't really an issue for me as long as you offer good options. I do have a Polycom VVX 601 I bought off Amazon which works fine, but I mainly using the iOS app as I spend a good chunk of time traveling to customers and texting/calling has been pretty great.
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@scottalanmiller said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
and the pricing is unmatched.
Well, Skyetel crushes the pricing
I was going to say this, but had to see if someone beat me to it.
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@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@scottalanmiller That's cool. I agree with you. Verizon is a newbie which is why I wasn't thrilled with their choice. It says that voip.ms has 75,000 customers. Ring Central in contrast has over 2 million "users." It's weird that in all the years I've never heard of voip.ms when evaluating different service providers.
Ring Central is almost as bad as Verizon, avoid them at all costs.
I'm curious why you say this - I mean I haven't a clue about them.. but haven't heard anything bad about them before - they are just expensive - but they are also a full blown PBX provider.
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@Dashrender Experience dealing with them (at least the Rochester representatives).
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FYI - VOIP.ms has some PBX like functions also. You can setup extensions and make ext to ext calls. You can also setup forwarding, and other features as well.
All at no added cost - it's pretty cool for a super simple setup.
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@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 I haven't had any issues with Ring Central - for myself or clients. Their software for iOS for my cell phone has been pretty excellent as well. Maybe you've had bad experiences? Maybe you don't like their pricing?
RC has been okay for us, just overly complicated and costly without real benefits. Great for the 2-3 people shops.
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@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
It's weird that in all the years I've never heard of voip.ms when evaluating different service providers.
Especially given that we talk about them here constantly, lol.
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@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
It says that voip.ms has 75,000 customers. Ring Central in contrast has over 2 million "users."
Yes, one is for business and one is basically consumer. So one views the world in terms of "how many PBXs are hooked to us" and the other is "how many people have numbers." Very different things. RC isn't totally consumer focused, but when it does business, it sees every business as just a grouping of consumers.
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@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
Is there a PBX between the endpoints and Verizon One Talk or is each handset directly connecting to Verizon One via it's sip account?
WTF, you realize that not getting dialtone on a SIP phone is basically impossible?
Because it is generated, locally, right there by the phone. It has nothing to do with anything beyond the phone you are touching.
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@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 Thanks for the link. It looks like their running a custom version of the firmware from Verizon and I'm not sure I'll be able to update to the generic firmware. We've kicked the issue back to Verizon - it was originally thought it was a network issue.
Of course they are. It is proprietary, locking the phone to Verizon. This is also cleary stated by Yealink, which @dustin knows dick about. The third bit in the Yealink numbering scheme is an identifier for specific vendor firmware.
66 = phone model (now group of models with the unified firmware)
81 = major release
21 = vendor identifier
11 = minor release -
@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 Thanks for the link. It looks like their running a custom version of the firmware from Verizon and I'm not sure I'll be able to update to the generic firmware. We've kicked the issue back to Verizon - it was originally thought it was a network issue.
Gotcha, well I wish you luck. As an side note, it might be substantially less painful to just switch to another sip provider like voip.ms
(just saying)
@Dashrender said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 Thanks for the link. It looks like their running a custom version of the firmware from Verizon and I'm not sure I'll be able to update to the generic firmware. We've kicked the issue back to Verizon - it was originally thought it was a network issue.
Oh that sucks - one more reason to not user Verizon!!!
Tell them to dump them and move to VOIP.ms, lol then they can use their own phone with standard firmware.
FFS the both of you should just STFU and not talk about things you know nothing about. Or maybe hit google for 5 seconds.
Verizon One Talk (in the fucking subject line) is a hosted VoIP solution. It is the fucking PBX.
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@scottalanmiller said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
and the pricing is unmatched.
Well, Skyetel crushes the pricing
Not publicly.
BUt yes. -
@scottalanmiller said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@frodooftheshire said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@DustinB3403 I haven't had any issues with Ring Central - for myself or clients. Their software for iOS for my cell phone has been pretty excellent as well. Maybe you've had bad experiences? Maybe you don't like their pricing?
RC has been okay for us, just overly complicated and costly without real benefits. Great for the 2-3 people shops.
Ring Central is a great solution for the customers that actually want a full UC experience. If you are not full on UC, then you are paying for features you are not using and it is a waste.
After that, Ring Central is a great solution for the small shop that does not want the overhead of paying someone to manage their PBX separately. Up until 5-15 people, depending. -
@JaredBusch said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
Up until 5-15 people, depending.
We're finding that even 7-8 people it tends to get too expensive. Below seven, definitely well positioned. By ten users, they are priced way too high and at 21 they go to "who the heck was so crazy to even have a conversation with them in the first place."
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@scottalanmiller said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@JaredBusch said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
Up until 5-15 people, depending.
We're finding that even 7-8 people it tends to get too expensive. Below seven, definitely well positioned. By ten users, they are priced way too high and at 21 they go to "who the heck was so crazy to even have a conversation with them in the first place."
The same crazies that buy hosted solutions from Cox Communication. $50/phone a month (Cox does come and install all new cabling/switches/dedicated cable modem drop, etc) but talk about over kill.
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@scottalanmiller said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@JaredBusch said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
Up until 5-15 people, depending.
We're finding that even 7-8 people it tends to get too expensive. Below seven, definitely well positioned. By ten users, they are priced way too high and at 21 they go to "who the heck was so crazy to even have a conversation with them in the first place."
Assuming you are paying someone $250 a month for a PBX (looking at you NTG) that is updated and can call for support, etc. That is 10+ phones Ring Central phones right there, before considering usage, 911 fees, etc.
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@JaredBusch what do you charge for a managed PBX?
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@JaredBusch said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
Assuming you are paying someone $250 a month for a PBX (looking at you NTG)
We have much more flexible pricing now for smaller customers. Partially because we have so many more now. We can definitely beat Ring Central AND provide more service at around eight. And our customers on Ring Central still have to pay us to manage their RC for them since RC doesn't come with support (or not full support.) So you have to pay IT to manage it for you, it's not bad but not super simple either.
But the NTG PBX at the same price actually has support, so you never have to have someone "learn and manage" the phone system on top of the phone system cost.
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@DustinB3403 said in Verzon One Talk - Yeallink T41s no dialtone on handset (works on speakerphone):
@JaredBusch what do you charge for a managed PBX?
For no support, simply updates performed monthly, I've quoted people $150.
