Solved Windows 10 Reboots
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@WrCombs said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
Someone is paying him to do this. Since it is a maintenance contract, I am surprised that his boss hasn't intervened enough to resolve it.
Boss told me to keep looking at it.
Its rebooting after hours so it's not "an emergency" im just tired of seeing it.The customer doesn't care?
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
Someone is paying him to do this. Since it is a maintenance contract, I am surprised that his boss hasn't intervened enough to resolve it.
Boss told me to keep looking at it.
Its rebooting after hours so it's not "an emergency" im just tired of seeing it.The customer doesn't care?
.......
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@WrCombs said in Windows 10 Reboots:
@dafyre said in Windows 10 Reboots:
@WrCombs -- did you go into Task Scheduler and look to see what jobs were there?
yes, nothing to suggest it would cause a reboot.
I have always just been informed that it only happens when they run a refresh on their front of house pos
which tells me its something with my software.That implies it is happening while they are working and not after hours like stated before.
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@dafyre said in Windows 10 Reboots:
@WrCombs -- did you go into Task Scheduler and look to see what jobs were there?
yes, nothing to suggest it would cause a reboot.
I have always just been informed that it only happens when they run a refresh on their front of house pos
which tells me its something with my software.That implies it is happening while they are working and not after hours like stated before.
.......
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Are you done?
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@WrCombs said in Windows 10 Reboots:
either the software or the SQL db that is in use to update the front of house.
If there even is a relational DB. Who knows.
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@WrCombs said in Windows 10 Reboots:
Are you done?
I'm going through the thread, I'm not up to current yet.
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@WrCombs said in Windows 10 Reboots:
@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
what? no
He doesn't know either.This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?
How does it conflict with rest of the thread? .
yes, I Suggested we re-image it.
You guys just said he's the boss, and he has final say so.
SO my suggestion was swept under the rug.
You suggested that you actually fix it, he decided to not fix it. It's that simple. He knows that you can either fix it or that you can show it is bad hardware and he is avoiding it. Bottom line, he was told of the fix, he alone is blocking it, right?
That he has final say is the point, he's not suggesting you not fix it, he's demanding you not fix it.
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
Are you done?
I'm going through the thread, I'm not up to current yet.
i could tell.
hence the question.. -.- -
@WrCombs said in Windows 10 Reboots:
@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."
According to this, he claimed to know the issue.
Of course he knows the issue.
He's the one who got all of the emails.So according to him, and your response, it definitely isn't hardware and is definitely software (I don't believe this is absolutely the case, but he claims so) therefore he knows what needs to be done or can be done to fix it and makes his denial of doing so that much more of an issue.
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@WrCombs said in Windows 10 Reboots:
@scottalanmiller said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.
and i gave a suggestion.
Exactly, I assumed that you did. Since you did that two weeks ago, since that time (13 days ago) any rebooting issues are caused by your boss, hence my point that he has known the fix and blocked it. Just for two weeks, rather than one, as I had assumed.
This is the crux of what I was saying. He is knowingly keeping the issue going.
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Isn't the fix here just install Ubuntu?
I mean come on 162 posts of "Why is windows acting weird". . .
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@DustinB3403 said in Windows 10 Reboots:
Isn't the fix here just install Ubuntu?
I mean come on 162 posts of "Why is windows acting weird". . .
It's AlohaPOS, it has to be Windows. And Windows isn't the issue. Windows isn't acting weirdly, something is rebooting it. It's been infected, we assume.
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@scottalanmiller said in Windows 10 Reboots:
@DustinB3403 said in Windows 10 Reboots:
Isn't the fix here just install Ubuntu?
I mean come on 162 posts of "Why is windows acting weird". . .
It's AlohaPOS, it has to be Windows. And Windows isn't the issue. Windows isn't acting weirdly, something is rebooting it. It's been infected, we assume.
Okay so KVM on Fedora with a Windows VM that goes full screen for AlohaPOS? I mean. . . come on already.
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thanks for the advice.
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@WrCombs said in Windows 10 Reboots:
thanks for the advice.
Sure thing, I have a sledgehammer in USB form if you need to borrow it.
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and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.
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@WrCombs said in Windows 10 Reboots:
and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.
So AlohaPOS is running twice, by accident I assume?
Why does that cause it to restart?
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
and since my boss jumped on it this morning because the customer emailed we have found : there are 2 instances of the software running at the same time to do 2 of our softwares opening different instances at the same time, which at the time of a "refresh" from alohamanager cause it to restart the back office.
So AlohaPOS is running twice, by accident I assume?
Why does that cause it to restart?
Just a guess, but licensing seems like a likely reason.
