Solved Windows 10 Reboots
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@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
Yup. You work for the boss, not the customer.
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@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
and i've spent at lesat 5 hours on this issue over the last week.
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@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
and i've spent at lesat 5 hours on this issue over the last week.
The problem is - what are you supposed to be 'looking' for? have you spent those 5 hours typing random stuff into Google in hopes of finding a solution?
I guess I would start sending your boss all your search terms.. every hour.. make a list of the google search terms.. and include the sites you read based on those terms to show that you aren't getting anywhere.
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@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
and i've spent at lesat 5 hours on this issue over the last week.
The problem is - what are you supposed to be 'looking' for? have you spent those 5 hours typing random stuff into Google in hopes of finding a solution?
I guess I would start sending your boss all your search terms.. every hour.. make a list of the google search terms.. and include the sites you read based on those terms to show that you aren't getting anywhere.
I've only spent about 2.5 hours typing stuff into google.
I have, event sent them to him and asked if he was seeing anything that I was missing to try.
still, "Keep looking." -
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
and i've spent at lesat 5 hours on this issue over the last week.
Your boss has intentionally withheld a known fix from the customer for a week?
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@Pete-S said in Windows 10 Reboots:
Could be hardware or software. Just replace the PC and install everything from scratch.
Or spend many hours on it then after that didn't work, reinstall everything and after that didn't work then replace the PC and install everything from scratch.
basically, but what do I know.
Im just the new guy.
im over it.Honestly, if you're not the boss man, just do it the way he wants it done.
and i've spent at lesat 5 hours on this issue over the last week.
Your boss has intentionally withheld a known fix from the customer for a week?
what? no
He doesn't know either.
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@WrCombs said in Windows 10 Reboots:
what? no
He doesn't know either.This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
what? no
He doesn't know either.This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?
How does it conflict with rest of the thread? .
yes, I Suggested we re-image it.
You guys just said he's the boss, and he has final say so.
SO my suggestion was swept under the rug.
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@WrCombs said in Windows 10 Reboots:
It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."
According to this, he claimed to know the issue.
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@Dashrender said in Windows 10 Reboots:
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."
According to this, he claimed to know the issue.
Of course he knows the issue.
He's the one who got all of the emails. -
@WrCombs said in Windows 10 Reboots:
@Obsolesce said in Windows 10 Reboots:
Tell it to not install drivers. It's a driver issue it seems.
apparently someone has been updating and installing games on to this computer.
And likely malware.
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@Obsolesce said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
Have you used the MS Fixit tool for Windows Update? that might do the trick.
Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)
It's the impact to the customer, not the cost of his time that is the issue.
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@scottalanmiller said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.
and i gave a suggestion.
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@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
Five days before, yes. At this point, not only is it the only sensible diagnostic position, given the random installation of software and known malware, it's the only smart path forward no matter what.
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@WrCombs said in Windows 10 Reboots:
This runs Aloha manager software, and apparently they downloaded a bunch of games, which we removed and scolded them for it, (not really because we can;t...but.)
Presumably this means intentional sabotage and your contract would cover any cost of fixing issues that they caused through intentional misuse of the system. So that they are a ways away shouldn't be a factor.
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@JaredBusch said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
Immediately, because even if it gets "fixed", there is a lot of unknowns going on here.
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@WrCombs said in Windows 10 Reboots:
@JaredBusch said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
I've mentioned this.
To the boss? So he knows?
Isn't this covered by PCI? So wiping is like absolutely required given the compromise, right?
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@WrCombs said in Windows 10 Reboots:
@RojoLoco said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
where else can I look for programs that are causing shutdown?
I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
told me to keep looking.Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.
the million dollar fucking question
This kind of sums it up. Over a week ago, the boss was blocking the fix.
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@WrCombs said in Windows 10 Reboots:
@RojoLoco said in Windows 10 Reboots:
@WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?
they hold a full Maintenance contract
But that was obviously voided. Even without specific wording they would be under "bad faith".
