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    Ideas for ITSP and MSP Internal and Customer Documentation

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    documentation wiki sharepoint onenote mediawiki dokuwiki alfresco
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    • jmooreJ
      jmoore @scottalanmiller
      last edited by

      @scottalanmiller Ok thanks. I was searching and this topic is what came up for me on google so that is only reason I posted to such an old topic.

      We are currently not using any kind of official documentation except excel, text, and word. It may not happen but i want to keep pushing to get us on something better than that.

      1 Reply Last reply Reply Quote 0
      • jmooreJ
        jmoore @scottalanmiller
        last edited by

        @scottalanmiller What db were they on and what are they moving to out of curiosity?

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller @jmoore
          last edited by

          @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

          @scottalanmiller What db were they on and what are they moving to out of curiosity?

          MongoDB and moving to PostgreSQL

          jmooreJ 1 Reply Last reply Reply Quote 0
          • jmooreJ
            jmoore @scottalanmiller
            last edited by

            @scottalanmiller Ok interesting.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller @jmoore
              last edited by

              @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

              @scottalanmiller Ok interesting.

              It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

              wrx7mW 1 Reply Last reply Reply Quote 0
              • wrx7mW
                wrx7m @scottalanmiller
                last edited by wrx7m

                @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                @scottalanmiller Ok interesting.

                It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

                So MongoDB will still be used for content?

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @wrx7m
                  last edited by JaredBusch

                  @wrx7m said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  @scottalanmiller Ok interesting.

                  It is ONLY for authentication and sessions, not content. So makes way more sense. Totally terrible use case for MongoDB.

                  So MongoDB will still be used for content?

                  No, it never was.

                  wrx7mW 1 Reply Last reply Reply Quote 0
                  • wrx7mW
                    wrx7m @JaredBusch
                    last edited by

                    @JaredBusch Oh. OK. What is it then?

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @wrx7m
                      last edited by

                      @wrx7m said in Ideas for ITSP and MSP Internal and Customer Documentation:

                      @JaredBusch Oh. OK. What is it then?

                      Authentication.

                      wrx7mW 1 Reply Last reply Reply Quote 0
                      • wrx7mW
                        wrx7m @scottalanmiller
                        last edited by

                        @scottalanmiller What does it use for content?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @wrx7m
                          last edited by

                          @wrx7m said in Ideas for ITSP and MSP Internal and Customer Documentation:

                          @scottalanmiller What does it use for content?

                          Just the file system. No database.

                          1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            It is by doing that (the same as Dokuwiki does) that it is able to use GIT as a backup mechanism and version control.

                            black3dynamiteB 1 Reply Last reply Reply Quote 0
                            • black3dynamiteB
                              black3dynamite @scottalanmiller
                              last edited by

                              @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                              It is by doing that (the same as Dokuwiki does) that it is able to use GIT as a backup mechanism and version control.

                              By far the best thing I like about wiki.js

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @black3dynamite
                                last edited by

                                @black3dynamite said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                It is by doing that (the same as Dokuwiki does) that it is able to use GIT as a backup mechanism and version control.

                                By far the best thing I like about wiki.js

                                You can do this with DokuWiki too, it just isn't automated as part of the install.

                                black3dynamiteB 1 Reply Last reply Reply Quote 0
                                • black3dynamiteB
                                  black3dynamite @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  @black3dynamite said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                  It is by doing that (the same as Dokuwiki does) that it is able to use GIT as a backup mechanism and version control.

                                  By far the best thing I like about wiki.js

                                  You can do this with DokuWiki too, it just isn't automated as part of the install.

                                  That’s a plus me.

                                  1 Reply Last reply Reply Quote 0
                                  • jmooreJ
                                    jmoore
                                    last edited by

                                    Didn't have time to mess with anything last night because of family. Hopefully tonight. I'm excited to try Wiki.js and Bookstack

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @jmoore
                                      last edited by

                                      @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                      Didn't have time to mess with anything last night because of family. Hopefully tonight. I'm excited to try Wiki.js and Bookstack

                                      If I was turning up something for only IT, and had the authority to force people to use it, I would only use Wiki.js. I totally love the git based backup thing.

                                      jmooreJ scottalanmillerS 2 Replies Last reply Reply Quote 1
                                      • jmooreJ
                                        jmoore @JaredBusch
                                        last edited by

                                        @JaredBusch Thanks for the recommendation! It is only for IT though I can't force others to use it. Will check it out tonight. Have heard many good things about it here and that means a lot.

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @jmoore
                                          last edited by

                                          @jmoore said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @JaredBusch Thanks for the recommendation! It is only for IT though I can't force others to use it. Will check it out tonight. Have heard many good things about it here and that means a lot.

                                          By force to use, I mean that because it requires learning to use markdown instead of a WYSIWYG editor.

                                          jmooreJ 1 Reply Last reply Reply Quote 0
                                          • jmooreJ
                                            jmoore @JaredBusch
                                            last edited by

                                            @JaredBusch Got it. We have web people and a couple dba's so markdown should not be an issue for them. I still use Latex from time to time so using markdown all the time instead looks much simpler and is probably a better tool for the things we do.

                                            1 Reply Last reply Reply Quote 0
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