Is Most IT Really Corrupt?
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@tirendir said in Is Most IT Really Corrupt?:
@scottalanmiller I think steering back to IT is a bit of an unnecessary turn away from the actual problem, which is the people. If the problem isn't IT, but that bad people are attracted to the power inherent in IT, then wouldn't a sensible approach be to attempt to both address the problem of how to screen for undesirable types in such roles, as well as how or why people are that way, and proceed from there?
I don't know if I agree. I mean at a high level I do. But IT doesn't weird power, if anything it is often seen as a rather impotent part of the field. IT has some form of power, but it is pretty meager in the grand scheme of things. What I normally see as corruption in IT is people handing the power over and avoiding their responsibility. Not what you would expect from someone grabbing power.
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@wrx7m said in Is Most IT Really Corrupt?:
I think most of that list of corrupt acts applies to quite a few job roles/departments within companies. I would think that it is people, in general, not specifically IT people that do these things. I also would hope that most people don't do these things.
Having worked in a lot of different fields, for some reason IT really sticks out as having this problem more than most. Some, like medical, seem really bad. But IT seems, to me, to fall pretty hard to the wrong side of the skew. Maybe it is just more visible to me (totally reasonable to assume) or maybe it is because IT is so hard for others to see or maybe it is that IT has a social acceptance in being corrupt that other fields would not tolerate.
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@irj said in Is Most IT Really Corrupt?:
@scottalanmiller said in Is Most IT Really Corrupt?:
@IRJ said in Is Most IT Really Corrupt?:
IT does give you the ability to commit crimes with much less of a chance of being caught. If I go to the local walmart and hold a gun to somebody's head and rob them for $23.45, the police will be called and a somewhat large effort will be put together to find me. On the other hand, if I do some online phishing and completely hide my identity and steal let's say $3,000. It's likely that no effort will be put in to track me down.
And that's not IT, just white collar crime vs. blue collar. IT takes it to a whole new level where even the people being stolen from generally cannot identify that theft has happened.
You must know IT on order to be successful.
What is stopping you from getting a contract and then bidding out your own contract to a subcontractor who actually supports the site? Free money.
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This was an interesting read. I had never really given any thought to corruption in IT beyond the faking it idea. I sure as heck wouldn't feel comfortable working somewhere and not knowing what I'm doing and not even making an effort to learn.
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@scottalanmiller My take is that while many IT seem to give power away, I don't think it's so much just trying giving away power, but trying to reduce responsibility in most of those cases. They're not about trying to grab power so much as trying to shirk responsibility in my experience with people in general, I don't see that being much different with IT than anywhere else. Maybe that's just me though?
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Read the post, interesting. Don't agree on every single point, but yes - corruption does exist.
•Taking kick backs from salespeople in order to ensure a sale
I don't agree with that one, personally. Once I have done analysis, research, reviewed products, and have selected the best product for my organisation based on our needs - i'd then contact sales for whatever company I've decided to use. At that point where I ask for a quote, should they decide to take me to dinner, buy me drinks, or even something a little bigger - hell yeah! The decision is made already, that sweetener wont help - but they don't know that. Their problem.
They don't know the sale is already approved by me, so if they feel they have to 'ensure a sale', let them!
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@biglittle said in Is Most IT Really Corrupt?:
This was an interesting read. I had never really given any thought to corruption in IT beyond the faking it idea. I sure as heck wouldn't feel comfortable working somewhere and not knowing what I'm doing and not even making an effort to learn.
And yet, it's so common that people no longer even realize it is something to question!
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@tirendir said in Is Most IT Really Corrupt?:
@scottalanmiller My take is that while many IT seem to give power away, I don't think it's so much just trying giving away power, but trying to reduce responsibility in most of those cases. They're not about trying to grab power so much as trying to shirk responsibility in my experience with people in general, I don't see that being much different with IT than anywhere else. Maybe that's just me though?
I don't know any other field that does this kind of thing. That doesn't mean that they don't do it, but like IT I've never seen or heard of. Of course I don't work in other fields like IT, so I am not saying they aren't out there.
But imagine any other field that is paid to design a system, assess risk, protect from vendor pressure and so forth that immediately responds by default by not doing any of the jobs they are paid to do and does, not just the lazy thing, but the polar opposite.
Imagine if you had a real estate agent that you paid to represent you. But you found out that instead of doing what they are paid to do, went to the sellers' agents and told them how much money you were approved for by the bank and asked them to sell you whatever they wanted based on your capacity for spending, rather than your needs (or desires.)
Not only are they not doing the job that they are paid to do, which is to represent and protect you, they are giving the "enemy" the info to maximize how much they can take advantage of you.
That's exactly what IT often does.
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@jimmy9008 said in Is Most IT Really Corrupt?:
Read the post, interesting. Don't agree on every single point, but yes - corruption does exist.
•Taking kick backs from salespeople in order to ensure a sale
I don't agree with that one, personally. Once I have done analysis, research, reviewed products, and have selected the best product for my organisation based on our needs - i'd then contact sales for whatever company I've decided to use. At that point where I ask for a quote, should they decide to take me to dinner, buy me drinks, or even something a little bigger - hell yeah! The decision is made already, that sweetener wont help - but they don't know that. Their problem.
They don't know the sale is already approved by me, so if they feel they have to 'ensure a sale', let them!
Well I didn't say that you PERSONALLY were doing this. But actually doing the due diligence that IT is paid to do in the SMB isn't as common as it should be and if SW is any indicator, it is rare.
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@scottalanmiller It's ultra-common in management of any kind from every field of work, and every workplace I've ever spent any time at or around. It's the primary reason I discarded my notions of pursuing a college education in business management in my early 20s. There will always be someone higher up, and less responsible who is more than happy to pass their responsibilities onto whomever else they can. Enterprises in general of every field or industry are a fantastic example of that, as they consistently show what management bloat and incompetence looks like at every level. That's not to say that all Enterprises are horribly managed, but they virtually all seem to have some terrible managers and executives at various levels, working in positions they do not belong in. They benefit from better churn than SMBs because of more eyes, ears, and potential for expertise available to help detect lousy performance. They both access the same labor pools, with Enterprises simply having access to more of them than your average SMB.
It's also worth pointing out that like most with a well established career, you likely carry a significant bias, albeit I would suspect unintentionally. For instance, you or any MSPs you work with/for are highly unlikely to be called in to work for clients who are doing just fine. It's like talking to a car mechanic to find out what cars are good rather than bad. If all they do is fix broken stuff, why would they be an expert in knowing who makes very good solutions if they've never had contact with them and know they exist in the first place? What they do is fix broken things, so asking them what breaks often and what doesn't work makes a lot more sense to assume is a question they will have a fairly useful answer to. I'm not attempting to impugn your skills or understanding so much as point out that it's only natural that you might conclude that only IT has the issue if you've basically been working in IT virtually your whole career, as that is what you know well.
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@tirendir said in Is Most IT Really Corrupt?:
It's also worth pointing out that like most with a well established career, you likely carry a significant bias, albeit I would suspect unintentionally. For instance, you or any MSPs you work with/for are highly unlikely to be called in to work for clients who are doing just fine. It's like talking to a car mechanic to find out what cars are good rather than bad. If all they do is fix broken stuff, why would they be an expert in knowing who makes very good solutions if they've never had contact with them and know they exist in the first place? What they do is fix broken things, so asking them what breaks often and what doesn't work makes a lot more sense to assume is a question they will have a fairly useful answer to. I'm not attempting to impugn your skills or understanding so much as point out that it's only natural that you might conclude that only IT has the issue if you've basically been working in IT virtually your whole career, as that is what you know well.
I've worked in a lot of fields, but IT more than others. But you should find experts in some of these other fields and see how often it happens. It would be an interesting study. But I'm pretty confident that no field does this widely. This feels, and what observation I've had agrees, that this is a completely IT-unique thing. Software engineering, which I've worked in as much as IT, doesn't have this, for example. Nor does general business, which I've worked in a lot. IT has it so broadly that it is easily observable from outside of IT. If other fields were doing this, we should be seeing it from our IT perspective as well.
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@tirendir said in Is Most IT Really Corrupt?:
@scottalanmiller It's ultra-common in management of any kind from every field of work, and every workplace I've ever spent any time at or around. It's the primary reason I discarded my notions of pursuing a college education in business management in my early 20s. There will always be someone higher up, and less responsible who is more than happy to pass their responsibilities onto whomever else they can. Enterprises in general of every field or industry are a fantastic example of that, as they consistently show what management bloat and incompetence looks like at every level. That's not to say that all Enterprises are horribly managed, but they virtually all seem to have some terrible managers and executives at various levels, working in positions they do not belong in. They benefit from better churn than SMBs because of more eyes, ears, and potential for expertise available to help detect lousy performance. They both access the same labor pools, with Enterprises simply having access to more of them than your average SMB.
I see it all the time in the SMB and effectively never in the enterprise. I have seen it there, and it was so insanely obvious that everyone knew that there was outright theft going on.
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@scottalanmiller Totally agree it's often really obvious in SMB, but to them it's not a question of whether there is theft or not even when they notice it, but whether the individual is worth losing over it. Enterprise minded people have this mistaken idea oftentimes that everyone is replaceable or interchangeable. SMBs don't have the luxury of such a silly notion, so when they detect theft they must weigh relative value where Enterprises often simply don't bother because they seem to think they don't have to.
I think we both agree that theft is never a good thing, and that anyone choosing to engage in theft automatically makes their value questionable. Just because Enterprises can hire the best doesn't mean they do, likewise just because SMBs obviously have the deck stacked against them doesn't mean they always get the worst either. The saying comes to mind: different strokes for different folks. Some of the best refuse to work for big Enterprises, while some absolutely refuse anything else of course. Increasing scale mitigates failure and success, it's not a one-way street.
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@scottalanmiller It sounds like we may to a degree be talking about different things, which is probably my fault for not clarifying. I was referring to the phenomenon of individuals (in management especially) passing off responsibility to anyone/everyone they can, thereby typically insulating themselves to failure somewhat. I agree that those doing the total opposite of what they're hired/paid to do is just mind boggling, and I can't say I've really ever seen that happen more than once by any individual outside of IT either. I mean, I've run into some REALLY shady salespeople, including some who were all about trying to sell the absolute most (insert item X here) that I could possibly afford, and then some if I would let them. It's not unheard of, but those sorts of people don't last very long in that role at all in my experience outside of IT.
As far as underhanded or shady purchasing deals with kickbacks, I would agree that IT are pretty uniquely situated to participate in such practices far more so than the vast majority of fields. I'll also agree that SMBs get the short end of things in terms of quality personnel of course, because they don't have the scope of reach for talent recruitment, nor the vast resources that Enterprises typically do, so oftentimes the Enterprises will scoop up much of the best talent before SMBs ever get a chance. Such scenarios obviously would leave the SMBs with far less comparable or adequately capable talent to choose from, forcing them to have to make due with what they have left to select from. Ironically, the biggest issue with SMBs may well be Enterprises gobbling up much of the best talent, perhaps as much as the fact that SMBs may not be great businesses. It's difficult to tell if the problem is poor business management, or lack of remaining viable talent once smaller orgs get to the recruitment stage that is the underlying cause of many of their issues (probably some of both in most cases), but I digress.
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@emad-r said in Is Most IT Really Corrupt?:
Taking kick backs from salespeople in order to ensure a sale
It does not happen like that, you just get better treatment from the sales personnel maybe discount for personal purchases, but that's it.So I JUST finished my yearly ethics training and that one would flag unless...
The discount was fully public, open to everyone at the company, and part of a program that is available to anyone at any company. Example, my company gets 10% off AT&T cell contracts for your personal use. If our Telecom department manager was the ONLY person getting the discount that would be UN-ethical.
I fly Southwest and stay in Marriott I earn status while spending company money within the limitations of our corporate travel policy. Now if I was staying at the Ritz Carlton for $1000 a night to get more Marriott points (Not allowed by policy when there is a $200 Hilton next to the venue) then I would be getting in trouble.
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@tirendir said in Is Most IT Really Corrupt?:
@scottalanmiller Totally agree it's often really obvious in SMB, but to them it's not a question of whether there is theft or not even when they notice it, but whether the individual is worth losing over it. Enterprise minded people have this mistaken idea oftentimes that everyone is replaceable or interchangeable. SMBs don't have the luxury of such a silly notion, so when they detect theft they must weigh relative value where Enterprises often simply don't bother because they seem to think they don't have to.
SMBs definitely have that option. It's an illusion that the do not. SMBs need fewer resources and at a lower level so actually have more ability to replace. What's often approaching impossible for an enterprise might be trivial for an SMB. SMB needs are so often generic and interchangeable compared to enterprise. They have a big advantage here.
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@tirendir said in Is Most IT Really Corrupt?:
As far as underhanded or shady purchasing deals with kickbacks, I would agree that IT are pretty uniquely situated to participate in such practices far more so than the vast majority of fields. I'll also agree that SMBs get the short end of things in terms of quality personnel of course, because they don't have the scope of reach for talent recruitment, nor the vast resources that Enterprises typically do, so oftentimes the Enterprises will scoop up much of the best talent before SMBs ever get a chance. Such scenarios obviously would leave the SMBs with far less comparable or adequately capable talent to choose from, forcing them to have to make due with what they have left to select from. Ironically, the biggest issue with SMBs may well be Enterprises gobbling up much of the best talent, perhaps as much as the fact that SMBs may not be great businesses. It's difficult to tell if the problem is poor business management, or lack of remaining viable talent once smaller orgs get to the recruitment stage that is the underlying cause of many of their issues (probably some of both in most cases), but I digress.
I agree mostly. My thing here is that it doesn't require skill to not be shady. Good ethics practices aren't tied to technical expertise. The SMB might struggle to acquire the best talent, but they also struggle to need it. No big deal. Good, honest people attempting to do a good job in the SMB are often all that is required. And the SMB has access to the MSP market in a way that can eliminate this problem.
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@emad-r said in Is Most IT Really Corrupt?:
Taking kick backs from salespeople in order to ensure a sale
It does not happen like that, you just get better treatment from the sales personnel maybe discount for personal purchases, but that's it.Oh it definitely does. I know of people who have gotten caught and arrested and ones that did it and got away with it. It's very real. There is so much money here. We aren't talking a discount on a laptop, we are talking luxury vacations, cars, golf club memberships or houses!! Five and six figure kickbacks. Things big enough to make people making $750K salaries willing to risk their paychecks over it.
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@scottalanmiller said in Is Most IT Really Corrupt?:
@tirendir said in Is Most IT Really Corrupt?:
@scottalanmiller Totally agree it's often really obvious in SMB, but to them it's not a question of whether there is theft or not even when they notice it, but whether the individual is worth losing over it. Enterprise minded people have this mistaken idea oftentimes that everyone is replaceable or interchangeable. SMBs don't have the luxury of such a silly notion, so when they detect theft they must weigh relative value where Enterprises often simply don't bother because they seem to think they don't have to.
SMBs definitely have that option. It's an illusion that the do not. SMBs need fewer resources and at a lower level so actually have more ability to replace. What's often approaching impossible for an enterprise might be trivial for an SMB. SMB needs are so often generic and interchangeable compared to enterprise. They have a big advantage here.
Wait, is he saying people in SMBs are not easy to replace? The MSP and SaaS industry continue to make that a less defendnable position.
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@tirendir said in Is Most IT Really Corrupt?:
As far as underhanded or shady purchasing deals with kickbacks, I would agree that IT are pretty uniquely situated to participate in such practices far more so than the vast majority of fields. I'll also agree that SMBs get the short end of things in terms of quality personnel of course, because they don't have the scope of reach for talent recruitment, nor the vast resources that Enterprises typically do, so oftentimes the Enterprises will scoop up much of the best talent before SMBs ever get a chance. Such scenarios obviously would leave the SMBs with far less comparable or adequately capable talent to choose from, forcing them to have to make due with what they have left to select from. Ironically, the biggest issue with SMBs may well be Enterprises gobbling up much of the best talent, perhaps as much as the fact that SMBs may not be great businesses.
A huge issue with SMB's is they have far less robust hiring practices. SMB's tend to cheap out on background checks for criminal actions (and in some cases even hilariously waste money on drug tests for IT staff, while using the "budget" background check).
I saw an IT director wiretap a board meeting at a SMB once. The guy was a little off, but honestly, I blame management. They wanted to have an IT director slash custom software developer who worked 70 hour weeks with 1 week of vacation a year and they paid a farcical 100K with no variable comp. If you have such unrealistic compensation requirements, your only option is going to be getting someone who's an idiot or worse, has some "fun" quirks like ethics or mental health.
