Sodium release for helpdesk: related tickets, attachments, changed time management, etc.
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@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
I can see it's defiantly far away from production, but it looks like it has lots of potential and your asking the community for features and ideas, which is great!.
Just a few questions:
Notes:
- once you have reset password it doesn't take you back to login screen after.
- agent installed fine on Centos 7 although, most information not populated yet
Questions:
- how are password's stored / are they securely hashed and salted?
- We there be an email to add ticket option for users?
- will closed tickets be removed from main view. (different group view of main list?)
- delete ticket completely option?
- what is the main development path, focus?
- will this only be hosted, and if so what are the future plans of monitization?
- option to remove account and all related ticket data, machine data?
- will there be a timed or configurable auto logout?
Just some things that I could think of at this stage?
Notes:
- Initial draw is not a full data grab, you will likely hit that in the next data grab job (we did see a bug in this over the past week though so I'll keep an eye on that)
Questions:
- Yes passwords are indeed hashed and salted. I won't go into depths in terms of encryption/hashing types etc because of obvious reasons. But yes this has been done.
- Yes closed tickets will be removed from main view (upon release of filtering so that users can access them again when desired, this will be coming out soon)
-Not sure if you would want a delete ticket completely option for historical tracking purposes. Something I'll discuss with superiors. If we do decide to do it it will be configurable but not a default likely.
-There are many threads/posts out there about plans for monetization/@QuixoticJustin tends to be better in regards to discussing this.
-Accounts are removable, machine removable option was created but due to error on my part did not get moved up to the latest version of the dashboard. I will be reintroducing that shortly. - Yes there ill be a timed/configurable auto logout and this was occurring previously but one of my recent releases threw that off so I have to fix this. Known bug.
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@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
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@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
Right now Sodium is just monitoring and helpdesk, there is no system management functionality - yet. If you need to change the hostname then you currently still need to log in to the system in question and actually change the hostname. Then Sodium will reflect the name change through the monitoring system.
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@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
Right now Sodium is just monitoring and helpdesk, there is no system management functionality - yet. If you need to change the hostname then you currently still need to log in to the system in question and actually change the hostname. Then Sodium will reflect the name change through the monitoring system.
Major emphasis on "yet"
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@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
Right now Sodium is just monitoring and helpdesk, there is no system management functionality - yet. If you need to change the hostname then you currently still need to log in to the system in question and actually change the hostname. Then Sodium will reflect the name change through the monitoring system.
Major emphasis on "yet"
As Rick from Rick and Morty would say....
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@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
Right now Sodium is just monitoring and helpdesk, there is no system management functionality - yet. If you need to change the hostname then you currently still need to log in to the system in question and actually change the hostname. Then Sodium will reflect the name change through the monitoring system.
Which is why I worded it as
Will there be a chance to have the option to rename computers?
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@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
Will there be a chance to have the option to rename computers? I have about 10 right now that I need to update the computer name from the Win10 Default UID....
I spoke with @QuixoticJeremy about this and getting the Nickname feature is slated for release later today. That's the real issue that you are seeing, you are seeing the ID field and wanting to rename your ID, which would be very problematic. But the field for naming the computers yourself is not there yet, so that is coming later today. Then you can name them anything that you want for your own viewing purposes.
Oh - Nicknames are fine . but I was meaning that the hostname is Desktop-12345 and it needs to be changed to Dept-001-2017003a (Less than 15 characters).
Right now Sodium is just monitoring and helpdesk, there is no system management functionality - yet. If you need to change the hostname then you currently still need to log in to the system in question and actually change the hostname. Then Sodium will reflect the name change through the monitoring system.
Which is why I worded it as
Will there be a chance to have the option to rename computers?
Look at what I quoted, you said "hostname" specifically.
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@quixoticjeremy - Thanks for answering my questions.
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@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjeremy - Thanks for answering my questions.
Sure thing, my pleasure. Please let me know if you have any others. I'll do my best to answer what I can.
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@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
I can see it's defiantly far away from production, but it looks like it has lots of potential and your asking the community for features and ideas, which is great!.
Just a few questions:
Notes:
- once you have reset password it doesn't take you back to login screen after.
- agent installed fine on Centos 7 although, most information not populated yet
Questions:
- how are password's stored / are they securely hashed and salted?
- We there be an email to add ticket option for users?
- will closed tickets be removed from main view. (different group view of main list?)
- delete ticket completely option?
- what is the main development path, focus?
- will this only be hosted, and if so what are the future plans of monitization?
- option to remove account and all related ticket data, machine data?
- will there be a timed or configurable auto logout?
Just some things that I could think of at this stage?
Notes:
- Initial draw is not a full data grab, you will likely hit that in the next data grab job (we did see a bug in this over the past week though so I'll keep an eye on that)
Questions:
- Yes passwords are indeed hashed and salted. I won't go into depths in terms of encryption/hashing types etc because of obvious reasons. But yes this has been done.
- Yes closed tickets will be removed from main view (upon release of filtering so that users can access them again when desired, this will be coming out soon)
-Not sure if you would want a delete ticket completely option for historical tracking purposes. Something I'll discuss with superiors. If we do decide to do it it will be configurable but not a default likely.
-There are many threads/posts out there about plans for monetization/@QuixoticJustin tends to be better in regards to discussing this.
-Accounts are removable, machine removable option was created but due to error on my part did not get moved up to the latest version of the dashboard. I will be reintroducing that shortly. - Yes there ill be a timed/configurable auto logout and this was occurring previously but one of my recent releases threw that off so I have to fix this. Known bug.
Yes, I absolutely need to 100% be able to delete (true delete) anything I want. It is my data. Nothing should rely on it to the point it cannot be delete. It would just mean that a link no longer can be built.
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Yes, I absolutely need to 100% be able to delete (true delete) anything I want. It is my data. Nothing should rely on it to the point it cannot be delete. It would just mean that a link no longer can be built.
Good point, I was looking at this from the wrong point of view here. I was looking from an administrative point of view not a ownership point of view. I'll add this to the list.
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@quixoticjeremy
Speaking oc closed tickets - You have to edit the ticket to change the state to closed/resolved/etc.Any chance to get a close button?
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@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjeremy
Speaking oc closed tickets - You have to edit the ticket to change the state to closed/resolved/etc.Any chance to get a close button?
Closing should be a note action, like everything else. All actions, one place.
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@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjeremy
Speaking oc closed tickets - You have to edit the ticket to change the state to closed/resolved/etc.Any chance to get a close button?
Closing should be a note action, like everything else. All actions, one place.
agreed
Is it there and I am just missing it? -
Ah - here is a 'simple request'
Lock the top so it doesn't scroll... (This area)
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@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjeremy
Speaking oc closed tickets - You have to edit the ticket to change the state to closed/resolved/etc.Any chance to get a close button?
Closing should be a note action, like everything else. All actions, one place.
agreed
Is it there and I am just missing it?You can close the ticket by going into the Ticket Edit spot (the little notepad icon on that screen.) But that is not where it should be.
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@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@gjacobse said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:
@quixoticjeremy
Speaking oc closed tickets - You have to edit the ticket to change the state to closed/resolved/etc.Any chance to get a close button?
Closing should be a note action, like everything else. All actions, one place.
agreed
Is it there and I am just missing it?You can close the ticket by going into the Ticket Edit spot (the little notepad icon on that screen.) But that is not where it should be.
Okay - I did see that,.. and noted what it did. Just wanted to ensure I wasn't missing something - yet again -
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We are working on getting a bunch of the little changes requested today released before the end of the night.
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Almost ready to release.
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Just pushed to release:
Changes will include:
-ability to filter based on ticket type, status, organization, and responsible
-closed tickets will no longer be in the scope of view
-nicknames for machine are createable (and suggested) and will be listed in the main listing as well. To edit them look to the asset section on the left hand side of the dashboard
-brought forward the ability to remove machines from the system in the entirety. System will auto remove keys upon removing the machine.
