Sage 50 Quantum in Hyper-V VM
-
Caveats: I'm assuming this person isn't lying about their position and Sage's policies.
From https://sagecity.na.sage.com/support_communities/sage50_accounting_us/f/132/p/103023/287337 Of course I'd rather hear "yes, we support running Sage in line with the accepted best-practice of virtualize as much as possible," but this is a step in the right direction. I'll contact Sage Business Care directly to see if they give me a similar story.
Sure, I'll chime in.
I work for Sage and while I am authorized to provide honest answers here in the forums it does come with the caveat that I do not have any decision making power, and my explanation that follows is only how I understand it--which is likely pretty close to the truth, but if you're looking for an according-to-Hoyle legal explanation, I'd have to get back to you.
As for official support for Hyper-V, I wouldn't say it would never happen, but considering how long virtualization has been out, I'd say it will be unlikely to ever have official support--and I'll explain why. "Official support" usually translates to a combination of two things:
- Officially tested in QA
- Support personnel trained on its use
While 1 is most certainly true, 2 will more than likely never be true.
However, all that being said, the support we provide (and what you should expect if you call), is what we define as "best effort." Yes, virtual environments are "officially" unsupported, but we will attempt to support you as best we can, realizing that likely the issue is not related to the fact that you're on a virtual machine. We will troubleshoot as far as we can until we determine that the issue is likely related to your environment. We will not automatically just turn you away once we hear "virtual machine". Any analyst that does so is not following our guidelines.You can expect application support being on a virtual machine, but there are indeed good reasons we do not officially support it. We get many calls from people, IT personnel included, who want us to configure their virtual machines. Our software needs to activate--to "phone home" to our activation servers, and often proxies are not configured properly to give VMs access--and we don't want to have our analysts doing this kind of operation.
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
As for official support for Hyper-V, I wouldn't say it would never happen, but considering how long virtualization has been out, I'd say it will be unlikely to ever have official support--
Read: We don't take our product seriously and it cannot be considered business class software. It's a joke, we know it's a joke and we don't care because it's not our intention that real businesses use this joke.
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
"Official support" usually translates to a combination of two things:
- Officially tested in QA
- Support personnel trained on its use
Read: Sage has no IT staff and has never tested our own products in even a minimally production ready environment.
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
Our software needs to activate--to "phone home" to our activation servers, and often proxies are not configured properly to give VMs access--and we don't want to have our analysts doing this kind of operation.
So? This is the case with physical, too. But they didn't block support for that.
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
We get many calls from people, IT personnel included, who want us to configure their virtual machines.
But they are okay configuring their physical machines? This logic doesn't hold up.
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
You can expect application support being on a virtual machine, but there are indeed good reasons we do not officially support it.
Because this is just not business class software.
-
Bottom line... if there is no supported configuration of software on a viable production stack... it's not production capable software. Plain and simple.
-
@scottalanmiller I understand; however, I'm happy that they at least won't just say "nope, you're on a VM, sorry." Right now there is a 0% chance of us no longer using Sage 50. At the very least, this allows me to turn this desktop-as-a-server into a VM with fairly good assurance that we'll still have the application support from Sage Business Care.
-
Ha. . . didn't even get a chance to respond to the thread. .
-
+6 to Scott
-
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
@scottalanmiller I understand; however, I'm happy that they at least won't just say "nope, you're on a VM, sorry." Right now there is a 0% chance of us no longer using Sage 50.
Well if you work at a hobby, no reason to leave
-
-
-
-
@scottalanmiller said in Sage 50 Quantum in Hyper-V VM:
@EddieJennings said in Sage 50 Quantum in Hyper-V VM:
As for official support for Hyper-V, I wouldn't say it would never happen, but considering how long virtualization has been out, I'd say it will be unlikely to ever have official support--
Read: We don't take our product seriously and it cannot be considered business class software. It's a joke, we know it's a joke and we don't care because it's not our intention that real businesses use this joke.
Exactly my thoughts when reading it, too.
-
I have to say, working at a place that does have to support devices we make, they have a point, somewhat. I dont do any product support, we have a Tech Support division for that, that is what they do, they are good at it. I do talk with these people, ask them about tickets(i can see their tickets in our CRM) from time to time.
Our customers are mostly large orgs with their own dedicated IT teams, though the equipment installers may be 3rd party "bench people" as Scott calls them. Quite a number of our customers have no clue about networking, how to setup routes or even set ip addresses. It is quite astonishing. So i can see why Sage would take the position they have. Though they should probably modify it to say they only support the application and wont help people who cant setup vm networking the right way.
-
@momurda said in Sage 50 Quantum in Hyper-V VM:
So i can see why Sage would take the position they have. Though they should probably modify it to say they only support the application and wont help people who cant setup vm networking the right way.
Yes, there is a HUGE gap between "we only support what we make" and "we only support it when used improperly." The logic that their customers aren't able to do their jobs doesn't make sense because it doesn't matter.
They DO support an idiotic setup where the installation is physical. Since this implies that they must support "everything" from the cabling to the networking to the OS and more in this mode given that the logic for avoiding proper installs is that they don't want to have to support all of that stuff. This only makes sense if they support it otherwise - which is crazy and we know isn't true.
So I don't see it as an excuse at all. Nothing that they said logically leads to what they have done. They HAVE to support some configuration, they could have chosen an acceptable, business class one. Instead they chose exclusively one that has more problems and isn't appropriate. They haven't solved any problem on their end in terms of supporting customers. The only two logical answers I see as possibilities is that they are incompetent and don't realize just how not business ready their product is or this is just a setup for the blame game so that they can accuse any valid customer of not doing things in the supported way.
At best it is a setup. That's a bad situation as the best case scenario.
-
@momurda said in Sage 50 Quantum in Hyper-V VM:
I have to say, working at a place that does have to support devices we make, they have a point, somewhat.
I would say the opposite. If they didn't want to support things that are not their problem, dictating how to set up the system undermines that. Had they allowed the customers to do anything that makes sense for them and only support the app, then that would have provided the desired outcome in that case.
-
Sage has been a joke for years. Old news, anyone whose ever dealt with them knows this in and out.
-
@Breffni-Potter said in Sage 50 Quantum in Hyper-V VM:
Sage has been a joke for years. Old news, anyone whose ever dealt with them knows this in and out.
I feel like they were considered pretty silly back around 2000 when we decided not to look at them further. Always makes me wonder... what process leads companies to have bought into software like this in the first place?
