ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Testing Out Comodo One RMM and Helpdesk

    Scheduled Pinned Locked Moved IT Discussion
    comodocomodo one
    93 Posts 20 Posters 111.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Deleted74295D
      Deleted74295 Banned @nadnerB
      last edited by

      @nadnerB said

      How many ads are on the page?

      None...It's a marketing product meant to gather data on your environments, upsell you Comodo Services and get you to become a member of their MSP consortium.

      A lot of the products/interfaces have been bolted together by the looks of it.

      For something which feels like a pet project by their marketing guys, I'm not willing to buy into it, I might be wrong.

      But when you have a company who do stunts like this... http://arstechnica.com/tech-policy/2016/06/800-pound-comodo-tries-to-trademark-upstart-rivals-lets-encrypt-name/

      I bet they've not changed their stripes.

      1 Reply Last reply Reply Quote 0
      • nadnerBN
        nadnerB
        last edited by nadnerB

        Righto, thanks @Breffni-Potter
        I still reckon that there's some beacons or page analytic plugins lurking in the code of each page, so your usage information is being slurped by someone.

        Just for clarity on what I'm on about, here's a list of things that hide in the Spiceworks Help Desk (local install).
        0_1471309313015_2016-08-16 09_01_01-.jpg
        Most of these are not blocked by ad blockers.

        T 1 Reply Last reply Reply Quote 1
        • T
          tiagom @nadnerB
          last edited by tiagom

          @nadnerB Which plugin is that? Its Ghostery.. oops haha didnt see the header.

          1 Reply Last reply Reply Quote 2
          • scottalanmillerS
            scottalanmiller
            last edited by

            Lack of RESTful API on the helpdesk is a negative. Finding your ticket number and sharing it with people who need it isn't clear and obvious like, say, Spiceworks.

            1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403
              last edited by DustinB3403

              I know this topic is a bit old, but I just thought about OTRS.

              Have you guys considered using this as a replacement to your current solution?

              Edit: @cnewman what help desk software do you recommend?

              1 Reply Last reply Reply Quote 1
              • Minion QueenM
                Minion Queen
                last edited by

                Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                Next will be OTRS.

                DashrenderD iroalI Deleted74295D scottalanmillerS prcssupportP 5 Replies Last reply Reply Quote 1
                • DashrenderD
                  Dashrender @Minion Queen
                  last edited by

                  @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                  Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                  Next will be OTRS.

                  Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                  dafyreD Minion QueenM 2 Replies Last reply Reply Quote 0
                  • dafyreD
                    dafyre @Dashrender
                    last edited by

                    @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                    @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                    Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                    Next will be OTRS.

                    Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                    I simply told them that I would check things out on my own and call them back when I had questions. I've used it a little bit, and the RMM parts seem to work fine. Never heard back from a sales rep though.

                    1 Reply Last reply Reply Quote 0
                    • Minion QueenM
                      Minion Queen @Dashrender
                      last edited by

                      @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                      @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                      Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                      Next will be OTRS.

                      Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                      Holy crow they called us within minutes of setting up an account and keep calling and emailing.

                      nadnerBN scottalanmillerS 2 Replies Last reply Reply Quote 0
                      • nadnerBN
                        nadnerB @Minion Queen
                        last edited by

                        @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                        @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                        @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                        Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                        Next will be OTRS.

                        Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                        Holy crow they called us within minutes of setting up an account and keep calling and emailing.

                        NTG is probably the biggest fish to nibble at the bait

                        1 Reply Last reply Reply Quote 2
                        • iroalI
                          iroal @Minion Queen
                          last edited by

                          @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                          Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                          Next will be OTRS.

                          It has an easy solution "Sorry No hablo inglés"

                          Works great for me.

                          1 Reply Last reply Reply Quote 0
                          • Deleted74295D
                            Deleted74295 Banned @Minion Queen
                            last edited by

                            @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                            Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                            Comodo One is a half baked sales lead generator for their other services and products.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Minion Queen
                              last edited by

                              @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                              Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                              Next will be OTRS.

                              It's been pretty bad, that's for sure.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Minion Queen
                                last edited by

                                @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                                @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                Next will be OTRS.

                                Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                                Holy crow they called us within minutes of setting up an account and keep calling and emailing.

                                Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.

                                dafyreD 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Deleted74295
                                  last edited by

                                  @Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:

                                  @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                  Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                  Comodo One is a half baked sales lead generator for their other services and products.

                                  Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.

                                  DashrenderD 1 Reply Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @scottalanmiller
                                    last edited by

                                    @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                    @Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:

                                    @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                    Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                    Comodo One is a half baked sales lead generator for their other services and products.

                                    Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.

                                    It's amazing how they just don't understand that.

                                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller @Dashrender
                                      last edited by

                                      @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                                      @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                      @Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:

                                      @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                      Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                      Comodo One is a half baked sales lead generator for their other services and products.

                                      Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.

                                      It's amazing how they just don't understand that.

                                      Or they do and really want to avoid customers.

                                      DashrenderD 1 Reply Last reply Reply Quote 0
                                      • dafyreD
                                        dafyre @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                        @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                        @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                                        @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                        Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                        Next will be OTRS.

                                        Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.

                                        Holy crow they called us within minutes of setting up an account and keep calling and emailing.

                                        Yeah, I'm confused by what they thought that that would accomplish. I totally appreciate the first email, like "this is my contact info if you need anything". But once we started using it, it just never stopped. It's like they really didn't want us to like the product.

                                        Maybe you should request a different Agent / Report the one you have as being pushy?

                                        I've received I grand total of three emails from them. I told my Rep I'd check back in if I had any questions... I haven't had any questions yet, and they still have not emailed me back.

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • DashrenderD
                                          Dashrender @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                          @Dashrender said in Testing Out Comodo One RMM and Helpdesk:

                                          @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                          @Breffni-Potter said in Testing Out Comodo One RMM and Helpdesk:

                                          @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                          Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                          Comodo One is a half baked sales lead generator for their other services and products.

                                          Which is weird because they put so much effort into making sure you'd never want to talk to them about the other products.

                                          It's amazing how they just don't understand that.

                                          Or they do and really want to avoid customers.

                                          You seriously think the sales people are trying to sabotage their employer?

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • prcssupportP
                                            prcssupport @Minion Queen
                                            last edited by

                                            @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                            Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.

                                            Next will be OTRS.

                                            I have been "Working with, Using" Comodo solutions since 2011. My first contact with them was one of their "people" contacting me. I initially resold their internet security suite. As things changed, (Rules of support), and "what was covered with , and then competing to resell the customer before they did) I stopped selling their suite. The only way I use their product now is providing endpoint protection to my customers. That server is hosted on my systems, and then I charge my customers an annual fee to be "managed" This includes the licensing fee, and a labor component.

                                            I really like their Endpoint product. Unfortunately they have it set for EOL. So the only way forward is with the new platform, or a new provider.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                                            • 1
                                            • 2
                                            • 3
                                            • 4
                                            • 5
                                            • 3 / 5
                                            • First post
                                              Last post