Testing Out Comodo One RMM and Helpdesk
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Awesome, except that now I have to work on that ticket
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.
Someone at the SpiceCorp of Chicagoland last night is a new user of Comodo RMM and likes it.
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So far it seems pretty good. We still have a LOT of testing to do but it's working well.
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What were you using before? and why are you leaving it?
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We have been using hosted Spiceworks. It does so little and doesn't even work consistently. So we are looking for a new option. So far the RMM side of Comodo One seems really awesome too.
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@Minion-Queen I've been seeing people comment on that recently. Login and access issues?
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This will run along side your Screen Connect install, right?
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Just making sure.
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@StrongBad said in Testing Out Comodo One RMM and Helpdesk:
@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
This will run along side your Screen Connect install, right?
Can't imagine that they would conflict. Do they do any of the same things?
Any RMM should have a remote access method. Otherwise it is not a good RMM.
But my understanding of Comodo One is that it does some RPD type thing. Not looked into it personally.
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@scottalanmiller and @gjacobse did you integrate with AD or just build a few uses into Comodo One?
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We will be using it side by side. I know that there is patch management etc. in Comodo One but I have yet to really use it. SO CRAZY THIS WEEK!!
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
We will be using it side by side. I know that there is patch management etc. in Comodo One but I have yet to really use it. SO CRAZY THIS WEEK!!
If I can ditch WSUS, I'll take it.
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Well keep watching here and we will post more as we test it all out!
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller and @gjacobse did you integrate with AD or just build a few uses into Comodo One?
NTG isn't using AD currently, and I don't want to push it on any clients as of yet. More dev and testing is needed before I want to do so.
But, that would be the ideal goal to use AD.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@scottalanmiller and @gjacobse did you integrate with AD or just build a few uses into Comodo One?
Have not touched AD on it. We use Azure AD, which is not AD so the experience there wouldn't apply.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Well keep watching here and we will post more as we test it all out!
It'd be important for us to know what features you test that are part of the free package and what feature are ones that are paid.
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Will do! @gjacobse will probably be posting here more than me. But we will let you know!
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@dafyre said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Well keep watching here and we will post more as we test it all out!
It'd be important for us to know what features you test that are part of the free package and what feature are ones that are paid.
RMM and Helpdesk are in the free parts, that we know.
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This is the main screen.
Service Desk; Patch management and IT and Security, which is where RMM is featured.
