Looking for recommendations for a solid departmental MFP
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Currently the client uses an HP LaserJet Enterprise 500 Color MFP.
It has worked well and is just over 3 years old. It has been very heavily used. Currently the scanner is starting to go out. Scans are getting super light (even scan to PDF). Printing is just fine.
I am assuming the cost of buying parts and repairing the scanner will be a few hundred dollars or more with labor.
What similar quality MFP would everyone recommend? Leasing is just silly. The Lanier copier that this client leases costs ~$1000 per year and I forget what the initial outlay was.
Secondarily, what 3rd party repair options do people know about? Searching for printer repair is pretty useless. St Louis Metro for this one.
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@JaredBusch said in Looking for recommendations for a solid departmental MFP:
Currently the client uses an HP LaserJet Enterprise 500 Color MFP.
It has worked well and is just over 3 years old. It has been very heavily used. Currently the scanner is starting to go out. Scans are getting super light (even scan to PDF). Printing is just fine.
I am assuming the cost of buying parts and repairing the scanner will be a few hundred dollars or more with labor.
What similar quality MFP would everyone recommend? Leasing is just silly. The Lanier copier that this client leases costs ~$1000 per year and I forget what the initial outlay was.
Secondarily, what 3rd party repair options do people know about? Searching for printer repair is pretty useless. St Louis Metro for this one.
There are a few companies who do this but none of them are good enough for me to actually recommend. I ended up hiring someone per diem and just negotiated rates in my local area. I tested him with a broken MFP that was designed to be a throw away printer and he did a great job so we hired him. We basically have two replacement printers of each model and swap them when they break. Then when we have a few broken printers we call him. We pay for parts directly with the manufacturer's and he charges us for labor. I did a price analysis and it saves us around 35% of what we typically pay and we have higher uptime.
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Is the client only looking for a table top MFP?
I really REALLY have had great experiences with the Xeron units. Free standing. They cost more, but you can easily get support and parts for them.
The WorkCentre line is their sweet spot in my experience.
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@DustinB3403 said in Looking for recommendations for a solid departmental MFP:
Is the client only looking for a table top MFP?
I really REALLY have had great experiences with the Xeron units. Free standing. They cost more, but you can easily get support and parts for them.
The WorkCentre line is their sweet spot in my experience.
I used to work for a company like what @JaredBusch is asking for and there are two factors that influence your experience imo:
- Users manhandling the copiers
- The tech working for the company being good
I have two Workcentre's in the next room and they only have a few hundred thousand copies. They are absolutely atrocious because my users destroy them and the techs that come here aren't doing a great job at maintaining them. You get what you pay for in this situation.
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@wirestyle22 the issues you are reporting are because the people just don't give a damn. If your printer service vendor sucks, find a new one.
The product Xerox makes is quite a good unit in my experience.
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@DustinB3403 said in Looking for recommendations for a solid departmental MFP:
@wirestyle22 the issues you are reporting are because the people just don't give a damn. If your printer service vendor sucks, find a new one.
The product Xerox makes is quite a good unit in my experience.
Yeah I agree but no copier is made to handle the things my users do to them unless hummer got into the copier business
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I have a Brother MFC-9970CDW. Have had it for 4 years now I think or pretty close.
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We have a fair number of Xerox deployed here, they work decently well. I've had more trouble with their resupply services but that's an optional extra (and probably an issue for us "because Canada")
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We have all Ricoh/Gestetner/Lanier MFPs. I love them They are rock solid. we paid $2500 for the printer, a table top model that's rated at 20K/month, but if you do more than 8K the local support vendor says you're taxing the machine and recommends an upgrade.
We have monthly maintenance on the units which includes the cost of tone/parts/labor at something like $0.015/page I think was have most of them at a min of around 2000/pages a month. Anything over 2000 pages is just billed at the above rate, but it's a flat rate of $30/month.
With a unit we has installed last Aug, we've already had the fuser replaced twice under maintenance, no extra costs.
