IT people treatment
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@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
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@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
That too. I used to try to explain what the issue was and how I was going to resolve it but people with confidence issues end up getting even more angry so I stopped doing that. I'm a data driven person and I don't take anything personally or mean anything I say in a personal way. I have no expectation that everyone will be exactly like me though so I learned a long time to just let it go.
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@wirestyle22 said:
@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
That too. I used to try to explain what the issue was and how I was going to resolve it but people with confidence issues end up getting even more angry so I stopped doing that.
@wirestyle22 said:
@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
That too. I used to try to explain what the issue was and how I was going to resolve it but people with confidence issues end up getting even more angry so I stopped doing that.
Yea. If they ask me what the problem was, I'd explain it to them in tech-speak, and then follow up with an analogy that would help them understand without making them feel stupid.
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@dafyre said:
@wirestyle22 said:
@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
That too. I used to try to explain what the issue was and how I was going to resolve it but people with confidence issues end up getting even more angry so I stopped doing that.
@wirestyle22 said:
@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
That too. I used to try to explain what the issue was and how I was going to resolve it but people with confidence issues end up getting even more angry so I stopped doing that.
Yea. If they ask me what the problem was, I'd explain it to them in tech-speak, and then follow up with an analogy that would help them understand without making them feel stupid.
Yeah it really depends on the person. You really have to use exactly the right analogy because I've had people try to optimize processes based on an analogy and I'm honestly dumbfounded when that happens. You don't have the body of knowledge to understand even the acronyms that we use daily, let alone the concepts attached to them--accept the situation.
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Any opinions on LinuxAcademy.com as a studyaid?
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@wirestyle22 said:
Any opinions on LinuxAcademy.com as a studyaid?
Price looks good, but I have no experience with their content.
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@wirestyle22 said:
Any opinions on LinuxAcademy.com as a studyaid?
I've come across it while googling. It's a decent place to start. Just remember that you want to learn, and not just memorize certain steps..... if you're memorizing a set of specific steps, it should probably be in a shell script.
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@travisdh1 said:
@wirestyle22 said:
Any opinions on LinuxAcademy.com as a studyaid?
I've come across it while googling. It's a decent place to start. Just remember that you want to learn, and not just memorize certain steps..... if you're memorizing a set of specific steps, it should probably be in a shell script.
Thank you for the input. I am typically a conceptual learner but we'll see how it goes.
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@scottalanmiller said:
Having done most of my career in either enterprise or MSP spaces I've actually experienced very little of this. I think that it is mostly an SMB issue. Not purely, of course, but moreso than in the enterprise where senior management tends to understand the value of any department supporting the business and treats them with respect - or else they are not managing an enterprise for long.
We have a least a couple hundred if not more users like it here. Many of them are lower level supervisors.
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@dafyre said:
@wirestyle22 said:
@Jason said:
So I've always wondered, why do so many people treat IT Staff (Technicians, Network/server admins and even directors) like crap? Is is because employees think these positions are below them or what?
Most people have trouble managing their expectations I find. There is also a disconnect with users where they think you caused their problem when in reality you are there to fix it.
And they expect the fix to be as simple as you waving your magic wand.
I have been know to proximity fix things.
