Free RMM, Free PSA, Free QSA Built by MSPs for MSPs Yes, FREE!

Deleted74295

Replying to this because it's the only thread I can find on Comodo One.

My account went dormant due to not using it for months, wanted to test out the product recently so I sent an email to support asking for help with re-activating it.

I immediately received an 11 question survey, when I replied asking why, they said it was needed to collect the data to help.

The questions were:

What is the total number of devices you manage?

2. Do you have plans to register more devices?

3. How many devices are registered on RMM?

4. When do you plan to register more devices?

5. Do you have any break fix customers?

6. Did you have technical issues registering?

7. Are you involved in security information?

8. Have you registered for the MSP Consortium?https://mspconsortium.com

9. Are you planning to register for the MSP Consortium?

10. Are you an MSP or Enterprise?

11. Are you running RMM along with an existing provider?

Basically, unless you feed them this data, you cannot get support for their free product. They've not received the data from me and I'll be looking at other tools.

scottalanmiller

For free that does not seem that bad. Don't know how good the product is, but filling out a survey for free support seems okay.

Deleted74295

@scottalanmiller said:

For free that does not seem that bad. Don't know how good the product is, but filling out a survey for free support seems okay.

15 minutes after posting this, I get CCed on an email asking for my account to be looked at and re-activated by support, coincidence?

dafyre

@Breffni-Potter said:

@scottalanmiller said:

For free that does not seem that bad. Don't know how good the product is, but filling out a survey for free support seems okay.

15 minutes after posting this, I get CCed on an email asking for my account to be looked at and re-activated by support, coincidence?

I found an open source one called Monocrat (http://www.monocrat.net/index.html, it is Windows only though)... I haven't tested it or installed it or anything yet... just found it a few minutes ago.

scottalanmiller

@Breffni-Potter said:

@scottalanmiller said:

For free that does not seem that bad. Don't know how good the product is, but filling out a survey for free support seems okay.

15 minutes after posting this, I get CCed on an email asking for my account to be looked at and re-activated by support, coincidence?

No

Reid Cooper

Try saying bloody mary in front of a mirror three times, I hear that a waiter will arrive with a cocktail.

gjacobse

@Danp said:

My old wife had a tail too!

Tail or Horns?

dafyre

@gjacobse said:

@Danp said:

My old wife had a tail too!

Tail or Horns?

Both.