Ticket System

Ambarishrh

@scottalanmiller I meant spiceworks hosted option

scottalanmiller

Ah ha. SW hosted works well but is super limited. We use it for some stuff.

scottalanmiller

No ticket merging, no editing of ticket details, basically no reports...

BRRABill

Thanks for the info here.

It is renewal time for the RMM, and was thinking of migrating off their platform to something hosted.

Free is always good.

ajurek

+1 for Spiceworks for me as well.

scottalanmiller

Comodo has something free for RMM. No experience with it, though.

BRRABill

Our RMM only works with expensive programs, unfortunately.

Jason

@BRRABill said:

Our RMM only works with expensive programs, unfortunately.

Huh?

BRRABill

@Jason said:

@BRRABill said:

Our RMM only works with expensive programs, unfortunately.

Huh?

We use N-Able for RMM and they have hooks into certain ticketing systems, but none of these ones mentioned.

Autotask, etc..

dafyre

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

BRRABill

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

dafyre

@BRRABill said:

@dafyre said:

I'm toying with the Comodo one free version. It seems to be alright. Nothing stellar, but not bad for free either. You get a helpdesk package with that one as well. ~~, I think~~

Have you used ZOHO and ManageEngine?

No, I haven't tried them.

Jason

You could use DesktopCentral and ServiceDeskPlus from ManageEngine

BRRABill

I'm trying to decide between all the options in this thread.

Just looking for simple ticketing where I can throw info in, and have it in the cloud. And respond to the client if needed.

Kelly

I'm attempting to use Jira ServiceDesk. I'm having mixed success. I'm going to keep on with it for awhile since it is up and running, and I don't have the bandwidth available to evaluate something else. I'd probably be looking at a Linux based solution when I get to that point.

Rob Dunn

That OSTicket looks pretty good. Anyone tried that?

stacksofplates

@Rob-Dunn said:

That OSTicket looks pretty good. Anyone tried that?

I've used it before. It's not too bad. Fairly simple.

I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.

dafyre

@johnhooks said:

@Rob-Dunn said:

That OSTicket looks pretty good. Anyone tried that?

I've used it before. It's not too bad. Fairly simple.

I threw together a test in a container. Not including building the container, it probably took 5 minutes to install and have a basic set up.

I think that's what Comodo One uses.

BRRABill

Since this topic was raised a bit in a different thread today...

What is the difference between ZoHo and ManageEngine?

People seem to mention them interchangeably but they look like separate products.

scottalanmiller

@BRRABill said:

What is the difference between ZoHo and ManageEngine?

ManageEngine is a division of Zoho.