Dealing with the Nervous Nancy
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So recently I've had an employee who's moved up in the ranks of their department, great glad to have you. Now this department is customer facing, literally. They stand in front of the customer as their job function. It's not sales but it doesn't really matter.
Anyways this employee is incredibly skid-dish I guess is the term, or nervous Nancy, or just a a pre-Madonna I guess might work as well.
So without playing Backhand Fronthand with this employee how should I deal with it.
I've been nothing but professional, doing my job to make sure our paying customers are happy. And without asking for details how should I deal with this.
My manager is going to have a sitdown with the employee, myself and the employees manager to get the employee to straighten their shit out.
Besides that any recommendations, because every time I do work the response from the employee is "Dustin did X, and now _______ is happening"
For completely unrelated items.
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LOL I have that happen all the time. Short of management knowing and trusting that you're not just frak'ing with people and that this person is just a whiner.. there is probably little you can do.
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I'd just say that's an HR Issue not an IT one. Not my department or my employees so I'd stay out.
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Pre-Madonna? Like she is on her way to being a horrible, yet famous pop music diva?
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A primadonna and skiddish are incredibly different things.
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I guess I am unclear what the issue is. What is your concern here?
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The employee I'm having trouble with is attempting to throw me "under a bus" for their inability to understand that IT needs to do work.
If this work involves being around them for moments at a time because of their inability to perform their job functions then they are just going to have to "sack-up".
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Okay, in what way? Why hasn't her manager stepped in? To whom is she trying to throw you under the bus?
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@DustinB3403 said:
So recently I've had an employee who's moved up in the ranks of their department, great glad to have you. Now this department is customer facing, literally. They stand in front of the customer as their job function. It's not sales but it doesn't really matter.
Anyways this employee is incredibly skid-dish I guess is the term, or nervous Nancy, or just a a pre-Madonna I guess might work as well.
So without playing Backhand Fronthand with this employee how should I deal with it.
I've been nothing but professional, doing my job to make sure our paying customers are happy. And without asking for details how should I deal with this.
My manager is going to have a sitdown with the employee, myself and the employees manager to get the employee to straighten their shit out.
Besides that any recommendations, because every time I do work the response from the employee is "Dustin did X, and now _______ is happening"
For completely unrelated items.
Document... and let your management know that it is happened. Outside of that there isn't much you can do about it. There are always going to be some users who try and push the blame somewhere else.
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@scottalanmiller said:
Okay, in what way? Why hasn't her manager stepped in? To whom is she trying to throw you under the bus?
She's attempting to throw me under the bus to my manager, a VP, and just about any who will listen.
Yet every time I'm asked about it, it's always in a defensive position, because I don't think in the way of "better document this to protect my self from this crazy person". (If that makes sense)
And every time I discuss what needed to be done by me, does it totally make sense to everyone besides this employee.
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@DustinB3403 said:
@scottalanmiller said:
Yet every time I'm asked about it, it's always in a defensive position, because I don't think in the way of "better document this to protect my self from this crazy person". (If that makes sense)That's exactly how you should think though... if you have a Helpdesk or ticketing system it could be as easy as adding comments and work completed to those tickets that are submitted by this user. They obviously either are incompetent when it comes to technology (which should be documented) or they have it out for you/your department (which should also be documented).
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Unfortunately we do have a help desk system. Spiceworks in fact.
But often in an emergency this employee or underlings will come back with an urgent need. Obviously I can't refuse them as this department is directly client facing. Minutes away often, and need something fixed.So there is nowhere I can add notes etc. For example a CLM platform wasn't opening on an iPad for one of our employees, I corrected the issue, had the employee resync (no the troublesome employee mind you) she syncs, and finds out that there is no media content in the database.
The troublesome employee immediately comes back here attempting to throw me under a bus as if I went into the database and deleted the content needed.
Which never occurs, I don't manage the content, I make sure the devices are workable. I get not understanding technology etc, but I don't understand the possible connection someone who's worked with this environment could make between reinstalling an application onto an iPad and data not being in the environment.
And then come to the conclusion that I did something to make the data disappear.
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Which leads me to want to start playing front-hand back-hand with this employee....
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@DustinB3403 said:
Unfortunately we do have a help desk system. Spiceworks in fact.
But often in an emergency this employee or underlings will come back with an urgent need. Obviously I can't refuse them as this department is directly client facing. Minutes away often, and need something fixed.So there is nowhere I can add notes etc. For example a CLM platform wasn't opening on an iPad for one of our employees, I corrected the issue, had the employee resync (no the troublesome employee mind you) she syncs, and finds out that there is no media content in the database.
The troublesome employee immediately comes back here attempting to throw me under a bus as if I went into the database and deleted the content needed.
Which never occurs, I don't manage the content, I make sure the devices are workable. I get not understanding technology etc, but I don't understand the possible connection someone who's worked with this environment could make between reinstalling an application onto an iPad and data not being in the environment.
And then come to the conclusion that I did something to make the data disappear.
Is your VP confused by this and does not understand what work you are doing? It seems like this is pretty simple stuff to know that she is lying and could be a legal liability to the company (discrimination or whatever.) Go to HR and express a concern around dishonesty.
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@DustinB3403 said:
Unfortunately we do have a help desk system. Spiceworks in fact.
But often in an emergency this employee or underlings will come back with an urgent need. Obviously I can't refuse them as this department is directly client facing. Minutes away often, and need something fixed.We do of course we're server side not L1/L2 but I have my techicians do the same. We do not do Any work whatsoever without a ticket. When it comes time for audit it will bit people in the butt who didn't think that change needed a ticket and/or approval if we don't have them do tickets first.
It takes 2 seconds to submit a ticket.
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You are on her tablet, fire an email to the helpdesk while the app is installing.
