How big is NTG and how do you cope with your size limitations?
Around a dozen internal and another thirty or so in a consulting pool. Size is definitely a challenge, but you can work with a lot of partners and hire around it. We maintain rather a broad internal technical pool. And we work hard in lab environments to have lots of exposure, even if customers aren't using a specific technology or needing it yet. It's a huge investment in time, effort and staff to be able to do what NTG does at our size. But we are very lucky that our reputation allows us to reach and leverage a lot of resources that more traditional ITSPs don't have access to (Dell even created special channels just for us to make sure that we had Dell resources as a non-reseller, for example.)