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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
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    • nadnerBN
      nadnerB
      last edited by nadnerB

      Can you add the config from the BES server?
      EDIT: probably best to try your connection first, as @Dashrender suggested

      1 Reply Last reply Reply Quote 0
      • JoyJ
        Joy @Dashrender
        last edited by

        @Dashrender said:

        I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

        Do you have confirmed WiFi data?

        Edit -Sorry I grab that pic on the Internet.
        It was connected to Wifi-

        IRJI 1 Reply Last reply Reply Quote 0
        • gjacobseG
          gjacobse @JaredBusch
          last edited by

          @JaredBusch said:

          I (happily) know nothing about anything BlackBerry related.

          @scottalanmiller said:

          Same here. Know nothing about BlackBerry.

          I know it generally makes for good wine...

          1 Reply Last reply Reply Quote 0
          • IRJI
            IRJ @Joy
            last edited by

            @Joy said:

            @Dashrender said:

            I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

            Do you have confirmed WiFi data?

            Edit -Sorry I grab that pic on the Internet.
            It was connected to Wifi-

            You have internet access on the BB, correct? Make sure you are able to load some websites

            JoyJ 1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ
              last edited by

              Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

              1 Reply Last reply Reply Quote 0
              • JoyJ
                Joy @IRJ
                last edited by

                @IRJ said:

                @Joy said:

                @Dashrender said:

                I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                Do you have confirmed WiFi data?

                Edit -Sorry I grab that pic on the Internet.
                It was connected to Wifi-

                You have internet access on the BB, correct? Make sure you are able to load some websites

                Yes, I have internet. I can browse websites 😞
                I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                IRJI 1 Reply Last reply Reply Quote 0
                • IRJI
                  IRJ @Joy
                  last edited by

                  @Joy said:

                  @IRJ said:

                  @Joy said:

                  @Dashrender said:

                  I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                  Do you have confirmed WiFi data?

                  Edit -Sorry I grab that pic on the Internet.
                  It was connected to Wifi-

                  You have internet access on the BB, correct? Make sure you are able to load some websites

                  Yes, I have internet. I can browse websites 😞
                  I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                  Did you try to forcefully shutdown the app or reboot?

                  1 Reply Last reply Reply Quote 0
                  • IRJI
                    IRJ
                    last edited by

                    Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                    JoyJ 1 Reply Last reply Reply Quote 1
                    • JoyJ
                      Joy @IRJ
                      last edited by

                      @IRJ said:

                      Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                      Yes, I reboot after I delete the BBM.

                      IRJI 1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ @Joy
                        last edited by

                        @Joy said:

                        @IRJ said:

                        Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                        Yes, I reboot after I delete the BBM.

                        Is the OS up to date?

                        1 Reply Last reply Reply Quote 0
                        • S
                          shybrsky
                          last edited by

                          mm.... happened to me too ..
                          its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                          me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                          hope this help
                          <sorry.. bad english>

                          JoyJ 1 Reply Last reply Reply Quote 1
                          • JoyJ
                            Joy @shybrsky
                            last edited by

                            @shybrsky said:

                            mm.... happened to me too ..
                            its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                            me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                            hope this help
                            <sorry.. bad english>

                            Hi, Thank you for sharing your experience, I saw their BBM account running on Bluestacks It has a lot of contacts

                            1 Reply Last reply Reply Quote 0
                            • Reid CooperR
                              Reid Cooper
                              last edited by

                              I have not seen BBM in years. How many people are still using it?

                              JoyJ 1 Reply Last reply Reply Quote 0
                              • JoyJ
                                Joy @Reid Cooper
                                last edited by

                                @Reid-Cooper said:

                                I have not seen BBM in years. How many people are still using it?

                                5 or 6 people using in one account

                                1 Reply Last reply Reply Quote 0
                                • IRJI
                                  IRJ
                                  last edited by

                                  Is the OS up to date?

                                  JoyJ 1 Reply Last reply Reply Quote 0
                                  • JoyJ
                                    Joy @IRJ
                                    last edited by

                                    @IRJ said:

                                    Is the OS up to date?

                                    Yes, the latest os 9900 V 7.1
                                    as per my search result

                                    1 Reply Last reply Reply Quote 1
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