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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
    28 Posts 9 Posters 3.9k Views
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    • JoyJ
      Joy @IRJ
      last edited by

      @IRJ said:

      @Joy said:

      @Dashrender said:

      I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

      Do you have confirmed WiFi data?

      Edit -Sorry I grab that pic on the Internet.
      It was connected to Wifi-

      You have internet access on the BB, correct? Make sure you are able to load some websites

      Yes, I have internet. I can browse websites 😞
      I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

      IRJI 1 Reply Last reply Reply Quote 0
      • IRJI
        IRJ @Joy
        last edited by

        @Joy said:

        @IRJ said:

        @Joy said:

        @Dashrender said:

        I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

        Do you have confirmed WiFi data?

        Edit -Sorry I grab that pic on the Internet.
        It was connected to Wifi-

        You have internet access on the BB, correct? Make sure you are able to load some websites

        Yes, I have internet. I can browse websites 😞
        I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

        Did you try to forcefully shutdown the app or reboot?

        1 Reply Last reply Reply Quote 0
        • IRJI
          IRJ
          last edited by

          Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

          JoyJ 1 Reply Last reply Reply Quote 1
          • JoyJ
            Joy @IRJ
            last edited by

            @IRJ said:

            Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

            Yes, I reboot after I delete the BBM.

            IRJI 1 Reply Last reply Reply Quote 0
            • IRJI
              IRJ @Joy
              last edited by

              @Joy said:

              @IRJ said:

              Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

              Yes, I reboot after I delete the BBM.

              Is the OS up to date?

              1 Reply Last reply Reply Quote 0
              • S
                shybrsky
                last edited by

                mm.... happened to me too ..
                its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                hope this help
                <sorry.. bad english>

                JoyJ 1 Reply Last reply Reply Quote 1
                • JoyJ
                  Joy @shybrsky
                  last edited by

                  @shybrsky said:

                  mm.... happened to me too ..
                  its because blackberry messenger will reload any activity on ur account. specially on ur group chat . depend on internet connectivity too . it will redownload any image or video which ever sent to ur account or group .

                  me wait so long too ... after done, i deleted image and video on group. i dun like to keep it .

                  hope this help
                  <sorry.. bad english>

                  Hi, Thank you for sharing your experience, I saw their BBM account running on Bluestacks It has a lot of contacts

                  1 Reply Last reply Reply Quote 0
                  • Reid CooperR
                    Reid Cooper
                    last edited by

                    I have not seen BBM in years. How many people are still using it?

                    JoyJ 1 Reply Last reply Reply Quote 0
                    • JoyJ
                      Joy @Reid Cooper
                      last edited by

                      @Reid-Cooper said:

                      I have not seen BBM in years. How many people are still using it?

                      5 or 6 people using in one account

                      1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        Is the OS up to date?

                        JoyJ 1 Reply Last reply Reply Quote 0
                        • JoyJ
                          Joy @IRJ
                          last edited by

                          @IRJ said:

                          Is the OS up to date?

                          Yes, the latest os 9900 V 7.1
                          as per my search result

                          1 Reply Last reply Reply Quote 1
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