BlackBerry Messenger stucks at setting up.

JaredBusch

I (happily) know nothing about anything BlackBerry related.

scottalanmiller

Same here. Know nothing about BlackBerry.

Joy

@nadnerB said:

What are you installing it on?

I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

Dashrender

@Joy said:

@nadnerB said:

What are you installing it on?

I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

I guess I'm just surprised it didn't come pre-installed.

scottalanmiller

@Dashrender said:

@Joy said:

@nadnerB said:

What are you installing it on?

I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

I guess I'm just surprised it didn't come pre-installed.

No kidding!

scottalanmiller

@Joy said:

@nadnerB said:

What are you installing it on?

I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

It's not already there or just available in the app store?

Joy

I'm not sure if it's already pre installed, but when they handed me this phone BBM was already installed. Now I'm trying to set up the app and it takes forever

Dashrender

What's there to setup? Isn't it just like every other centrally managed messenger product on the market, i.e. Skype google hangouts, AIM?

When we had BBs years ago, there was no setup, other than creating an account which was tied to the phone number.

Joy

@Dashrender said:

What's there to setup? Isn't it just like every other centrally managed messenger product on the market, i.e. Skype google hangouts, AIM?

When we had BBs years ago, there was no setup, other than creating an account which was tied to the phone number.

Yes it was just like skype and other messenger. But this once after I input the username and password it looks like this.

Dashrender

I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

Do you have confirmed WiFi data?

nadnerB

Can you add the config from the BES server?
EDIT: probably best to try your connection first, as @Dashrender suggested

Joy

@Dashrender said:

I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

Do you have confirmed WiFi data?

Edit -Sorry I grab that pic on the Internet.
It was connected to Wifi-

gjacobse

@JaredBusch said:

I (happily) know nothing about anything BlackBerry related.

@scottalanmiller said:

Same here. Know nothing about BlackBerry.

I know it generally makes for good wine...

IRJ

@Joy said:

@Dashrender said:

I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

Do you have confirmed WiFi data?

Edit -Sorry I grab that pic on the Internet.
It was connected to Wifi-

You have internet access on the BB, correct? Make sure you are able to load some websites

IRJ

Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

Joy

@IRJ said:

@Joy said:

@Dashrender said:

I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

Do you have confirmed WiFi data?

Edit -Sorry I grab that pic on the Internet.
It was connected to Wifi-

You have internet access on the BB, correct? Make sure you are able to load some websites

Yes, I have internet. I can browse websites
I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

IRJ

@Joy said:

@IRJ said:

@Joy said:

@Dashrender said:

I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

Do you have confirmed WiFi data?

Edit -Sorry I grab that pic on the Internet.
It was connected to Wifi-

You have internet access on the BB, correct? Make sure you are able to load some websites

Yes, I have internet. I can browse websites
I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

Did you try to forcefully shutdown the app or reboot?

IRJ

Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

Joy

@IRJ said:

Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

Yes, I reboot after I delete the BBM.

IRJ

@Joy said:

@IRJ said:

Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

Yes, I reboot after I delete the BBM.

Is the OS up to date?